How Retailers Can Take on the AI Revolution

JULIET VAN WAGENEN | January 14, 2019

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The retail artificial intelligence revolution isn’t just coming, it’s already here. This is according to Luq Niazi, global managing director of consumer industries for IBM, who spoke at a panel on retail automation at NRF 2019: Retail’s Big Show in New York City on Monday, Jan. 14. In fact, according to a joint survey of 1900 retail executives by NRF and IBM released at the show, 51 percent of retailers are already using AI for customer intelligence, 48 percent are using it for demand forecasting, and 38 percent are using the tech for pricing and promotion. These numbers are projected to jump to 79 percent, 85 percent and 73 percent, respectively, in the next three years as more companies deploy AI and automation in multiple facets of their operations.

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CSIA Customer Service Institute of Australia

For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it.

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Article | February 10, 2020

Last July, a small group representing the giants of the tech industry gathered in the seat of US government, Washington DC. They probably didn’t want to be there. Congress had summoned their employers Apple, Facebook, Google, and Amazon to answer questions about the command they hold over the markets they operate in. On Amazon’s behalf, associate general counsel Nate Sutton spoke in defense of his employer’s role in US retail. Throughout, he argued that Amazon isn’t so powerful as to be able to control prices and stifle competition. Amazon, he pointed out, makes up less than 1% of retail globally. In the US, it accounts for around 4% of retail. In fact, Walmart is much larger than Amazon, he said. In terms of sales, Sutton is right. Walmart reported $510 billion in total sales across its US and international segments in the 2019 fiscal year, versus Amazon’s $233 billion in roughly the same period.

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Walmart will cut store hours starting Sunday to give workers time to restock

Article | February 10, 2020

Walmart Inc., the biggest U.S. retailer, will cut its store operating hours starting Sunday to give its workers time to restock shelves as the coronavirus outbreak intensifies. The pandemic is prompting Americans to buy more groceries and other daily necessities, often emptying shelves in anticipation of an extended period of so-called social distancing or self-isolation. The number of confirmed Covid-19 cases globally has risen to almost 152,000, with deaths nearing 5,700. “I don’t think any of us have been through an experience like this,” Dacona Smith, Walmart’s U.S. executive vice president and chief operating officer, said in a statement, adding that the change is to ensure “associates are able to stock the products” that are in demand. Stores and neighborhood markets some operating as long as 24 hours a day will open from 6 a.m. to 11 p.m., while those with shorter hours will retain their existing schedules, the Bentonville, Ark.-based company said.

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How the digital revolution in the retail Industry enables better communication

Article | February 10, 2020

Technology is changing at a fast pace and so is every industry related to it. People are moving from Facebook to Instagram, Google to Pinterest, blogs to video content, and so on. While the content remains to be the driving force behind all the marketing strategies, it is how it is generated, monetised, and marketed to the target audience that matters. Traditional marketing included pop-ups to divert the audience from what they were already watching, reading or listening. Agencies and media firms would utilise the space to spread a message in order to attract customers as per the size and demographic of the audience. Today, it is different. Today, Internet advertising industry is more sophisticated than ever before which lets retailers deliver their up-to-date graphics to target audiences and measure their responses simultaneously.

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Google Enjoy Retail store Will take Down Controversial Infowars App

Article | February 10, 2020

The controversial Infowars app, an outlet of infamous conspiracy theorist Alex Jones, has been taken down from the Google Play Keep for spreading misinformation about COVID-19, the illness caused by the new coronavirus. Google confirmed to WIRED that it taken out the application, which had more than 100,000 downloads. The app sold numerous products, contained films and content from Jones, and offered dwell broadcasts of The Alex Jones Display. The Infowars application was eradicated subsequent a online video that was posted to it previous 7 days, in which Jones questioned initiatives in slowing the spread of the coronavirus, which includes social distancing and self-quarantines.

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Spotlight

CSIA Customer Service Institute of Australia

For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it.

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