How retailers can give consumers the personal care they expect

CAREY STOKER | December 9, 2019

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Most people can name a negative experience they've had with a brand, and along with it usually comes a declaration of why they will never return to that company. According to the ACSI's latest Retail Report, shoppers are often unhappy with the customer service they receive, referring to it as "lackluster" and "underwhelming." As the job market grows tighter, finding the right talent has proven challenging. As a result, it is becoming increasingly difficult to deliver the frictionless and authentic experience consumers expect. Whether interactions are via agent, phone, chat, or email, companies need to ensure they are delivering the right messages or lose potential profits in the process.

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The Shade Store is the evolution and culmination of 70 years experience in the custom window treatment industry. With an emphasis on couture-quality, impeccable style, a fabulous selection, and affordable prices, our products have long resonated with discerning homeowners and design professionals. Our staff of window treatment experts is available and eager to help you discover how The Shade Store exemplifies custom made simple.

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