How Retailers Can Ensure Their Stores Are Safe and Secure

JOHN PHILIPPI | July 1, 2019

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Retailers face a number of threats, some specific to their brand and merchandise, others based on their geographic location. Keeping employees and customers safe requires a two-pronged approach: establishing the right culture and providing a safe and secure physical environment. For employees, this means investing in security awareness training for staff, which is simply a matter of them one, paying attention (e.g., implementing a “no smartphone use” policy when on shift), two, knowing what to look for and, three, knowing what to do. Do employees know what the signs of workplace violence look like? Are they empowered and educated on how to report and manage a potential issue (or how not to from a liability standpoint)? Do they understand how to operate the electronic security controls put into place?

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