How Retail Business Services uses collaboration to remain at the top of tech

AMBER DONOVAN-STEVENS | November 5, 2019

article image
Retail Business Services was launched in January 2018 to support Ahold Delhaize USA’s consumer-facing grocery retail companies and online grocery retailer, Peapod. Retail Business Services provides innovative solutions by leveraging scale and expertise to ensure the company’s partners can focus on developing their local brands. “Since our first day,” Scorza says, “IT has had a seat at the table of the leadership team. That’s enabled us to successfully support these brands.” Paul Scorza is the Chief Information Officer and Executive Vice President of IT at Retail Business Services, having previously worked as the CIO and EVP for Ahold USA prior to the merger between Ahold and Delhaize in 2016. He brings with him 32 years’ experience at IBM, a job he took immediately after graduating college and in which he performed several software and service-related roles.

Spotlight

Virtual Shelf

The Virtual Shelf is the portal that gathers the collection of more than 90% of the talents and booksellers of all the country, offering fast access to more than 8 million of books used and new, at prices far below the conventional bookstores. Through a multidisciplinary team, the Virtual Shelf goes beyond simple intermediation and commits itself to the follow up of the realized sales.

OTHER ARTICLES

5 steps retailers can take to ensure business continuity

Article | April 20, 2020

Every industry has been affected by the COVID-19 pandemic, with governments implementing various measures in a bid to slow the spread of the virus. This means consumers have had to adapt their behaviour, which in turn is reflected within the economy. As many people are furloughed and many stores have had to implement temporary closures, data shows that people are buying less, which has had a direct impact on the retail industry.

Read More

3 Ways Automated Supply Distribution Can Transform Retail

Article | April 20, 2020

Over the past few years, the retail space has seen a rapid expansion of technological advancement as consumers and employers alike have begun to embrace the latest tools and trends. In fact, nearly three-quarters of retailers are planning to increase technology spending in the next 12 months, according to Total Retail’s 2019 Retail Technology Report. Among the myriad of emerging technology in the retail space, one advancement automated supply distribution is likely to experience strong adoption over the coming year. Automated supply distribution.

Read More

How Online Tracking and Bloated Ad Tech Impact the Customer Experience

Article | April 20, 2020

The retail landscape is more crowded than ever. Nearly every day, a new brand pops up seeking consumer attention and buy-in across the globe, and this intense competition has fostered some questionable practices in the world of digital advertising. Hungry for impressions, retailers and online brands have invested billions into powerful advertising technology with the ability to collect very personal information on each customer in order to deliver them extremely, almost dangerously, targeted ads. As the retail experience shifts away from brick-and-mortar stores and hones in on e-commerce, retailers of all sizes will continue to spend egregious amounts to capture consumer sentiment.

Read More

Top 6 Best Retail POS Systems For 2020

Article | April 20, 2020

A retail POS system is a system that includes customer display, barcode scanner, receipt printer, cash drawer, monitor, computer, and debit/credit card reader. POS systems offer the functionalities of CRM to interact with the customers or integration with an existing CRM system, sending of email & text messages, loyalty reward program, updating contact records, and functions for setting an appointment.

Read More

Spotlight

Virtual Shelf

The Virtual Shelf is the portal that gathers the collection of more than 90% of the talents and booksellers of all the country, offering fast access to more than 8 million of books used and new, at prices far below the conventional bookstores. Through a multidisciplinary team, the Virtual Shelf goes beyond simple intermediation and commits itself to the follow up of the realized sales.

Events