How omnichannel shoppers create new delivery challenges for retailers

| February 14, 2018

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Consumers have consistently sought easier, more convenient, more efficient ways of shopping for the products and services they want. E-tailers have responded: When brick-and-mortar locations and call-in orders were not enough, companies provided streamlined e-commerce websites. When smartphones and tablets took off, those websites became mobile-optimized. Some e-tailers have even developed apps to provide an easier shopping experience. This drive to better respond to customer demands has also translated into offering a multitude of delivery options: Home delivery, in-store pickup, orders sent to a different location for in-store pickup, and so on.

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Hudson Group

Hudson Group, one of the largest travel retailers in North America, is a wholly-owned subsidiary of international travel retailer Dufry AG (DUFN) of Basel, Switzerland. Hudson Group operates over 970 Hudson, Hudson News, Hudson Booksellers, cafes, specialty retail and duty free shops in 87 airports and transportation terminals in the United States and Canada, and operates in 24 of the top 25 busiest airports in North America.

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Spotlight

Hudson Group

Hudson Group, one of the largest travel retailers in North America, is a wholly-owned subsidiary of international travel retailer Dufry AG (DUFN) of Basel, Switzerland. Hudson Group operates over 970 Hudson, Hudson News, Hudson Booksellers, cafes, specialty retail and duty free shops in 87 airports and transportation terminals in the United States and Canada, and operates in 24 of the top 25 busiest airports in North America.

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