How Ecommerce Creates Jobs and Reduces Income Inequality

| September 19, 2017

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We estimate that ecommerce jobs in fulfillment centers and ecommerce companies rose by 400,000 from December 2007 to June 2017, substantially exceeding the 140,000 decline of brickand-mortar retail jobs. We explain this job growth by showing that households are saving 64 million hours of week of shopping time because of ecommerce, and some of these unpaid household hours are being shifted into market work. One consequence is that productivity growth is being underestimated.

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Customer Service Standard Certification Ltd

The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

OTHER ARTICLES

How Is Your Ecommerce Business Adjusting to Coronavirus? Let Us Know

Article | April 1, 2020

Reality as we know it has been interrupted. Our entire lives have been put on hold. And it’s not a great feeling. To fight the global coronavirus pandemic, we’re all stepping back from large gatherings even if it disrupts our business goals or denies us the ability to catch up with dear friends. Not only have we postponed Ecommerce Operations Summit 2020 but we are brainstorming other ways to do our part and contribute however we can. Our focus right now is on everyone whose lives have been turned upside down or even put at mortal risk by this invisible enemy. How has this impacted you? While you’re working from home, carve out a quick minute to answer this survey and share the effect COVID-19 has had on your business. Answers will be collected through this Thursday.

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How is Point of Sale Software Changing in 2020?

Article | April 1, 2020

All great businesses are blooming on the edifice of POS, which stands for Point of Sale System. Every inch of your business consistency, management, and profits is subjected wholly and solely to the retail POS system. As we all are aware of its importance in a business and how effectively it tends to expand business empires and profits. In other words, a retail POS system is like a Midas touch to your business; it enhances it and enhances it for good, adorning it with golden profits. The idea of POS software is simple. It excludes every chance of human errors and inconsistencies, holds back your company's loss, and increases the productivity of your checkout counter. This is all it does, and all of these tasks are simple, but they are reassuring business tactics that ensure promising gains and remarkable retail growth.

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BEST RESTAURANT POS SYSTEMS FOR 2020

Article | April 1, 2020

A good point of sale system can help streamline your restaurant’s processes, from payments to inventory and much more. Today, some of the best POS systems for restaurants incorporate a host of useful tools that can efficiently integrate various processes all on one platform. If you’re a restaurant owner, it can be difficult to figure out which POS system is best for your unique business. While there are many that offer great features, some are better equipped for different service styles, restaurant sizes, budgets, and so on. We’ve reviewed the top 9 restaurant point of sale systems so that you can find the best one for your restaurant business! Whether you’re just opening a restaurant or you’re looking to update your technology, there is sure to be a POS system for your needs.

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Are you thinking about retail customer experience all wrong?

Article | April 1, 2020

It's not hyperbole to say that modern retail lives and dies by one overwhelmingly powerful metric: the customer experience. But knowing how to actually provide it, to a given retailer's unique collection of customers, is what has escaped so many of the retailers we once thought were too big to fail. As the industry becomes more conceptually innovative and tech-driven, there isn't a single obvious path that guarantees the ability to deliver on that promise. Customer demands pop up too quickly, and retailers are running out of fingers to plug the dike. It's time to find a more sustainable approach.

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Spotlight

Customer Service Standard Certification Ltd

The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

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