Big Chicken | July 06, 2022
ParTech, Inc. (PAR), a global restaurant technology company and provider of a unified commerce cloud platform for enterprise restaurants, today announced that Big Chicken has selected PAR’s Brink POS, Data Central Backoffice and PAR Pay for its food and beverage in-store technological requirements.
Big Chicken, the star-powered fast casual chicken concept founded by NBA Hall of Famer Shaquille O’Neal, will utilize PAR’s leading software solutions to streamline its digital platforms. By choosing to partner with PAR and incorporate its software systems early in its growth phase, Big Chicken is aiming to ensure that it will avoid the typical growing pains of an emerging brand with overall guest satisfaction continuing as it opens multiple new restaurants.
“The foresight that Big Chicken had to incorporate PAR’s unified commerce platform so early in their expansion plans will not only help maximize each restaurant’s efficiency and profitability, but make sure that the focus stays on the guest experience, We believe in each of our customer centric solutions and feel that by implementing them all together, Big Chicken’s leadership team, its team members and especially its guests will benefit from the guidance and support of our industry-leading software and support staff to confirm each restaurant operates smoothly.”
-Savneet Singh CEO & President PAR.
Brink POS, PAR’s robust point-of-sale (POS) solution, allows restaurants to integrate suppliers, accounting and payroll systems directly into the POS and consolidate information all in one place which in turn enhances the back of house experience with streamlined and more intuitive functions and procedures and therefore improving the front of house experience between restaurant and guest.
Data Central, PAR’s back of house software, standardizes and centralizes data streams like inventory management and labor management across all restaurant locations. PAR Pay is a subscription payment middleware application that is mobile and gift card friendly.
We’re thrilled to announce this partnership and believe PAR and its solutions will help us ensure that all of our software works cohesively so we can focus on doing what we do best — serving our guests, said Big Chicken CEO Josh Halpern. With several locations open and more than 150 in the development pipeline, our growth isn’t slowing down anytime soon and we want our franchisees and their teams to be able to focus on our food and our guests. To do that we need tools that can guarantee ease, correct & precise analytics, and consistency of service. PAR will be the point guard of our tech stack.
About Big Chicken-
Founded in 2018, Big Chicken is backed by a dream team of partners; JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company; and Hall of Fame basketball star Shaquille O’Neal. Big Chicken fuses O’Neal’s home-cooked childhood favorites with today’s trending flavors. From crispy chicken sandwiches and tenders to Cheez-It® crusted mac n’ cheese and hand-crafted ice cream shakes, each menu item tells a story all while offering guests an inside look into the life and personality of Shaquille O’Neal. With two traditional locations currently open and several in the development pipeline, Big Chicken is prepped to begin U.S. and international expansion through franchising. To learn more about Big Chicken, visit www.bigchicken.com.
About PAR Technology Corporatio-
For more than 40 years, PAR’s (NYSE Symbol: PAR) cutting-edge products and services have helped bold and passionate restaurant brands build lasting guest relationships. We are the partner enterprise restaurants rely on when they need to serve amazing moments from open to close, during the most hectic rush hours, and when the world forces them to adapt and overcome. More than 100,000 restaurants in more than 110 countries use PAR’s restaurant hardware, software, drive-thru, and back-office solutions. With the recent acquisition of Punchh Inc., leading SaaS based customer loyalty and engagement solutions provider, PAR has become a Unified Commerce Cloud Platform for Enterprise Restaurants.
LOOQ | July 05, 2022
At the 75th annual HITEC event, LOOQ announced the immediate availability of the Hotel Lobby Self-Checkout Kiosk leveraging artificial intelligence (AI) technology. Guests can simply pick up and charge sundry items directly to their rooms using a seamless POS/PMS integration or utilize secure credit-card payment. The entire transaction takes seconds and is totally self-serve for speed, accuracy, and guest convenience. This new solution enables owners and operators to offer guests a new level of service with no increase in staffing or labor costs.
"With 25+ years of implementing POS and PMS technology in hotels, we saw a pressing need to improve guest service while eliminating labor."
-Jacqlyn Rohlfs, Director of Implementation, at LOOQ.
Positive Guest Experience
As Lobby Shops have remained an important guest amenity at most properties, the experience has become less friendly. Without cashiers, transactions are often pushed to the front desk staff, who are already handling important guest interactions. With LOOQ, guests can simply charge sundry items themselves in a fraction of the time. The Lobby Shop experience is vastly improved and is extremely simple and fast for the guest. LOOQ is a compact station, with a camera-based AI recognition solution, guest touchscreen display, EMV credit-card terminal, and thermal printer.
Industry Labor Shortage
Today, and projected into the future, labor shortages will remain an issue. Attracting, training, and managing additional staff is a tremendous challenge. Even if candidates were available, the cost of labor and benefits has increased dramatically. This is one of the reasons LOOQ is an attractive alternative. The ROI for LOOQ is compelling compared to the cost of labor. In addition, we are finding outlets that are not always open due to a lack of labor, which is not a good situation for the property or its guests.
Founded by industry veterans, LOOQ is a newly created separate entity originally part of POS Upgrades (POSU) based in Orlando, Florida. LOOQ develops and builds AI-based self-service solutions with product and facial recognition capabilities for a wide range of retail and food service operations, including hotels, airports, venues, sports/entertainment, colleges, healthcare, and corporate feeding.
CLOUD BASED POS
ACRELEC | July 04, 2022
Acrelec, a leading provider of end-to-end restaurant technology and an Oracle Partner Network (OPN) member, announced that its kiosk solutions are now available for customers to access on Oracle Cloud Marketplace. Acrelec Kiosks can now be integrated with Oracle MICROS Simphony Point-of-Sale systems (POS). Oracle Cloud Marketplace is a centralized repository of enterprise applications made available by Oracle and its partners.
Acrelec Kiosks assist operators in providing an enhanced customer experience while increasing sales and transactions in-store. Integrating with Oracle MICROS Simphony POS expands restaurant groups' kiosk capabilities beyond the screen. The Acrelec app assists restaurants in the following ways:
Reduce traffic and wait times by removing bottlenecks and processing multiple orders at once.
Relocate labor to the front counter so that the staff can concentrate on customer satisfaction rather than order taking.
Profit from a hardware-software platform based on Acrelec's proven experience working with the top Quick Service Restaurant (QSR) brands.
Use AI-based product recommendations, A/B testing, and data analytics to gain insights into buyer behavior and deliver business results that boost sales and throughput.
With Glory CI's cash recycling solutions, you can accept cash transactions and process more transactions through kiosks.
Oracle Cloud Marketplace is a one-stop-shop for Oracle customers looking for reliable business applications that provide innovative business solutions. Oracle Cloud is an enterprise cloud that provides massive, consistent performance and next-generation security across a broad range of services such as SaaS, application development, application hosting, and business analytics.
"Acrelec's kiosk solution integrated with Oracle MICROS Simphony POS allows us to extend our capabilities further so more customers will have access to world-leading technology, Our commitment to innovation combined with this integration enables Oracle customers to benefit from our state-of-the-art customizable kiosk solutions. As a trusted partner of the world's largest QSR brands for over a decade, we look forward to leveraging our work with Oracle to power the world's leading smart stores and drive business results."
-Thibaud Denolle,Innovation & Marketing Director, Acrelec.