Harvey Nash/KPMG CIO Survey 2018

The Harvey Nash/KPMG CIO Survey is the largest IT leadership study in the world, with almost 4,000 respondents across 84 countries, representing over US$300bn of IT budget spend. This retail industry snapshot summarizes the survey responses of more than 200 Retail IT leaders, highlighting the areas where the retail industry findings diverged from the other industry responses.

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POS Solutions, POS Retail, Ecommerce Merchandising

How In-Store Brands Are Taking Over In-Store

Article | June 7, 2024

CPG companies have been feeling the pain from store brands for close to a decade now. Increased quality, curated offerings and better graphics have all led shoppers to try and in many cases then switch to the store brand offering. The latest salvo in this war is about data. Supermarkets used to rely heavily on data and insights on everything from shelf placement to how to market and promote foods from the likes of their CPG partners as well as Nielsen and IRI, to name just a couple. Then "category captains" were created. Usually staffed from the leading CPG brand and headquartered at the retailer’s location, those CPG companies offered retailers insights and recommendations on how to sell more product across the entire category—not just their own brand. Those positions are being eliminated. The source and quality of data has changed. Grocers are relying on their own proprietary research to decide how and where and at what price to place products—their own brands as well as those from CPG.

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POS Solutions, POS Retail

Elevating Point of Sale: The Ultimate List of Top 10 Cloud POS Tools

Article | January 12, 2024

Discover the pinnacle of efficiency in point-of-sale operations. The meticulously curated list of the top 10 Cloud POS tools empowers businesses to streamline transactions and gain powerful insights. The need to elevate point-of-sale (POS) systems has become paramount for businesses seeking to stay ahead of the competition in the rapidly evolving landscape of modern commerce. With the advent of cloud-based technology, a new era of possibilities has emerged, offering businesses an opportunity to revolutionize their sales processes. Cloud POS tools assist companies in unlocking a myriad of benefits, including enhanced flexibility, real-time data accessibility, streamlined operations, and improved customer experiences. Cloud point of sale tools offers numerous advantages over traditional on-premises solutions, providing businesses with increased flexibility, scalability, and efficiency. As a result, organizations are increasingly prioritizing the adoption of these innovative solutions. The article presents the ultimate list of the top 10 cloud POS tools for businesses to equip with the knowledge necessary to make informed decisions and harness the power of cloud technology in optimizing their point-of-sale operations. The following are the best POS software tools for elevating point of sale: Cegid Retail Cegid Retail is a cloud-native point of sale and unified commerce platform designed to cater to the specific needs of specialty retailers worldwide. The POS tool allows businesses to effectively manage their operations and deliver exceptional shopping experiences across different locations. It also enables retailers to provide a seamless brand experience both locally and globally by unifying customer data, inventory, and store operations. The platform's centralized stock management feature optimizes inventory by offering a real-time view, ensuring product availability and maximizing sales opportunities. With its retail operations and task management platform, Cegid Retail can facilitate businesses to streamline operations and ensure attention to detail in every store, all through a user-friendly and comprehensive application. ReadyCLOUD ReadyCLOUD, offered by UTC RETAIL, is a cloud-based hosting service that leverages cloud computing and infrastructure to provide a fully managed and off-premise solution for the ReadySTORE POS system. With UTC RETAIL handling all hosting configuration, installation, and management, retailers can focus on their core business operations without the burden of managing technology infrastructure. The real-time connectivity to a dedicated server in the cloud ensures access to a single version of the truth, while customer-specific instances cater to individual configurations and requirements. ReadyCLOUD offers the highest level of flexibility, free from being tied to a specific server technology stack, and provides a financially beneficial model with predictable cost structures and lower total cost of ownership compared to purchasing and managing dedicated on-premise servers. Brink POS A robust and reliable POS system, Brink POS is designed to meet the needs of both enterprise-level deployments and independent operators focused on growth. With Brink POS, businesses receive a comprehensive front-office software solution that streamlines POS management, freeing up time and allowing them to concentrate on cultivating relationships and enhancing the customer experience. The software's SaaS design ensures ultimate flexibility, while its seamless consolidation capability will enable businesses to integrate multiple systems effortlessly. With a flourishing integration ecosystem boasting over 200 PARtners, Brink POS provides a powerful and efficient tool for consolidating POS systems across one or multiple locations. Erply Cloud Retail Software Erply Cloud Retail Software is a comprehensive tool that empowers businesses to digitize their physical stocktaking processes, providing efficiency, accuracy, and real-time visibility into inventory management. With the ability to scan product barcodes or search from an existing product database, the software seamlessly integrates new items into stocktakes. Furthermore, Erply Cloud Retail Software facilitates streamlined warehouse and stocktaking processes by enabling offline product counting and data synchronization across different shop locations. Key features, such as retail chain process management, stocktaking automation, overstocking prevention, and a user-friendly stocktake app, assist businesses in expediting their stocktaking and replenishment procedures, enhancing operational efficiency and accuracy. Erply Cloud Retail Software offers businesses the speed and convenience they need to revolutionize their stocktaking activities with just a few clicks. Indirect Retail Suite Utilizing advanced point of sale (POS) and inventory modules, Indirect Retail Suite is designed to enhance the operations of dealers in the indirect channel. It assists dealers in delivering a consistent customer experience while streamlining store operations. The POS tool provides valuable insights into business processes through operational and analytical reporting, empowering dealers to make informed decisions. Standardization of front and back-office operations improves card compliance, inventory handling, KPI achievement, and operational reporting, ultimately leading to a more satisfying customer experience and enhanced dealer efficiency. Indirect Retail Suite empowers dealers and carriers alike, enabling them to optimize their operations, improve financial performance, and drive growth within the indirect channel. Vend Cloud POS Software One of the best POS software tools that caters to businesses of all sizes, Vend cloud POS Software, allows them seamlessly manage their operations and make data-driven decisions. With real-time sales updates and comprehensive reporting, it empowers business owners to gain valuable insights and have complete control over their operations. Its 24/7 customer support and a global network of Vend Expert partners assist businesses to rely on excellent customer care and assistance. In addition to this, the point of sale tool offers complete inventory management, with real-time stock level updates to prevent over-selling and optimize inventory control across multiple channels. Vend cloud POS empowers businesses to streamline their operations, improve decision-making, and enhance the customer experience, making it an essential tool for modern retailers. Toast Mobile Order & Pay Toast Mobile Order & Pay is an innovative software solution that revolutionizes the way guests order and pay in restaurants. The easy-to-use nature of the software ensures scalability to accommodate the growth of businesses. It features hardwired terminals and offline mode to ensure uninterrupted service. Real-time access to cloud-based reports provides valuable insights into business performance. The POS tool also offers tableside ordering and payments, along with digital receipts, facilitating the expansion of customer databases. Additionally, it enables businesses to collect valuable data and can be used to drive customer loyalty and repeat visits. Toast Mobile Order & Pay combines cutting-edge technology and user-friendly features to elevate the restaurant experience for both businesses and customers alike. Bindo Retail POS Bindo Retail POS is a versatile and powerful software tool designed to optimize operations and boost sales for businesses operating in various industries. It caters to a wide range of establishments, from clothing stores to pet shops, pop-up stores to education centers, offering enhanced online and offline business capabilities. Businesses can leverage the Smart Register feature to display related products, enabling upselling while benefiting from automatic promotion recommendations during checkout. The point of sale tool seamlessly integrates with major offline and online payment methods through its Payment Integration feature. By encompassing these functionalities, Bindo Retail POS empowers businesses to optimize operations, increase sales, and deliver exceptional customer service. Lightspeed Payments An all-in-one convenient platform, Lightspeed Payments is an efficient software solution that provides businesses with seamless payment processing capabilities. It enables companies to easily accept online and in-store payments, ensuring a smooth and hassle-free transaction experience for customers, regardless of their preferred shopping channels. This fully-integrated payment solution supports a wide range of payment methods, allowing businesses to accept any mobile payment with ease and flexibility. Furthermore, Lightspeed Payments prioritizes security, providing built-in premium security features to safeguard sensitive payment information and instill peace of mind from the outset. With Lightspeed Payments, businesses can streamline their payment processes, enhance customer satisfaction, and confidently manage their financial transactions. Infrasys Cloud POS A powerful software tool that revolutionizes the way businesses manage their point-of-sale operations, Infrasys Cloud POS offers robust employee management features, allowing centralized control of user access rights, performance tracking, and efficient access control for enhanced security. With its remote access capabilities, the software enables users to conveniently access their data, menus, and ordering systems from anywhere using a tablet or mobile device with an internet connection. Key features such as system-wide updating, customizable reporting, and centralized management make Infrasys Cloud POS a comprehensive and reliable solution for businesses seeking to elevate their point-of-sale operations. With centralized security management and protection, companies can rest assured that their data and customer information are safeguarded against threats. Cloud POS: The Future As the emphasis shifts towards customer experience and customer satisfaction, it is imperative for businesses to carefully assess their specific needs and select a cloud POS solution that aligns with their goals, ensuring seamless integration and optimal performance. Businesses can revolutionize their sales operations and embark on a path of sustainable success by leveraging innovative POS features such as system-wide updating, inventory management, remote access, centralized security management, and more. With the power of advanced point of sales tools, businesses can elevate their overall customer experiences, unlock new avenues for growth, and gain a competitive edge in the dynamic business landscape.

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POS Solutions

Optimizing Digital Marketplace with Unified Retail Management

Article | February 15, 2024

Savvy retailers partner with leading marketplace software providers to dominate the digital marketplace with unified retail. Read the article to unlock the ingredients of successful retailing. Contents 1. Unified Retail Management: The Inducer of Selling Prowess 2. Multichannel Versus Unified Commerce in Retail 3. Unlocking Operational and POS Success with Unified Retailing 4. Top Companies Dealing in Unified Retailing Software 4.1 Tackle.io 4.2 Anchanto 4.3 Logicbroker 4.4 JungleWorks 4.5 Appscrip 4.6 NuORDER 4.7 CS-Cart 4.8 AppDirect 4.9 Convictional 4.10 Mirakl 5. Summing Up 1. Unified Retail Management: The Inducer of Selling Prowess Unified retail management is a distinct approach to retailing that involves managing diverse retail operations, from inventory management to checkouts, through a single, integrated system. By ensuring personalized shopping experiences, offering impressive integration with POS systems and checkout options, and simplifying digital marketplace processes, the unified approach benefits B2B businesses in many ways, transforming them into true selling prowess. Over 66% of all software spending in retail is now focused on the concept of unified commerce. [Source: Research and Markets] With the apparent shift toward unified retail management, businesses adopting this approach today hold a competitive edge in the market. A single, integrated system comprising marketplace optimization tools helps them streamline operations, enhance productivity, reduce manual work, and gain greater visibility into their activities. 2. Multichannel Versus Unified Commerce in Retail Representing different strategies in the retail sector, both multichannel and unified retail management approaches aim to offer customers an exceptional shopping experience, enhancing loyalty and satisfaction. While multichannel retail management involves maintaining and managing diverse sales channels, a unified approach combines them to ensure a uniform customer experience across all touchpoints. A prominent distinction between the two is their respective points of focus. Notably, the unified approach focuses on rendering consistent customer experiences, while the multichannel approach aims to ensure a harmonious appearance of the brand. Yet, unlike the complex infrastructure that the multichannel platform entails, a unified retail management software consolidates all retail operations on a single platform, overcoming operational inefficiencies and data inconsistencies that can emerge in the former approach. The simplicity of the unified software further ushers in the desired agility in operations and decision-making prowess. Significantly, with features like consolidated platforms and real-time data synchronization, which are hard to find in a multichannel platform, unified commerce software limits the chances of discrepancies and errors, elevating business growth and profits. 3. Unlocking Operational and POS Success with Unified Retailing As customer expectations shift and the retail environment matures, businesses worldwide are increasingly implementing unified retail management for enhanced POS strategies and peak financial gains. This transition ensures that separate channels don’t usher in frustrations with inconsistencies in customer experiences. Importantly, with online marketplace optimization tools for unified retailing, B2B businesses further stand to bridge potential gaps, unlocking operational and POS excellence, marked by: ● High Operational Efficiency Unified retail management systems streamline various retail operations, including merchandising, marketing, and customer relations, combining different aspects of retailing to reduce manual work and increase overall operational efficiency. It further improves inventory management and ensures that overstock situations at POS are averted. ● Process Simplification for Better Customer Experiences Whether it is simplifying crucial processes such as easy returns or ensuring seamless transactions via faster checkout and payment options, unified retail management builds trust and loyalty among customers by rendering them hassle-free experiences across all digital marketplaces and touchpoints. ● Integrated POS and Effortless Checkouts In a unified approach, efficient transaction processing is made possible by effortlessly integrating the POS system with inventory management. This allows real-time updates of inventory levels and integrated reporting for better decision-making. It also lets businesses add effective self-checkout options, encouraging higher purchases and seamless checkout experiences. ● Better Insights and Visibility With unified retail management systems, retailers gain greater visibility into their operations, as data and analytics are centralized. This centralization enables them to optimize POS strategies and view real-time information on variables like sales performance, customer behaviors, and stock levels. ● Personalized Selling Unified retail management systems easily consolidate customer data from different sources into a single, centralized database, allowing for personalized selling. They also enable B2B businesses to implement dynamic pricing, offer tailored recommendations at POS, and carry out targeted promotions based on such data, cultivating stronger customer relationships and overcoming inconsistencies. Companies that grow faster drive 40 percent more of their revenue from personalization than their slow-growing counterparts. [Source: McKinsey] ● Cost Saving Despite the initial investment, a transition to unified retailing promises marketplace optimization tools, which increase cost efficiency, curtail manual errors, and reduce the costs associated with handling separate channels and systems. ● E-commerce Integration Unified retail management software easily integrates with e-commerce platforms. It allows retailers to manage online storefronts, align data across different channels, and process online orders, ensuring smooth functioning and optimum profits. ● Omnichannel Capabilities With a unified approach, retailers could further organize omnichannel marketing campaigns, providing consistent offers, pricing, and messages across multiple touchpoints. This would also ensure customers get personalized recommendations at POS and promotions, regardless of their chosen channel. ● A True Competitive Advantage From enhanced flexibility and customer experience to robust security and supply chain resilience, the unified approach renders a true competitive advantage to retailers, enabling them to become industry leaders and grow their customer base effectively. 4. Top Companies Dealing in Unified Retailing Software With business optimization at the core, leading marketplace software providers are empowering businesses to attain success with the unified retailing approach. Here’s a list of the top companies that are rendering forward-looking unified retail solutions to businesses: 4.1 Tackle.io Founded by industry veterans, Tackle.io is a unified retail software provider that aims to simplify B2B software retail processes. Considering the present-day cloud era, Tackle.io offers an impressive platform to businesses, rendering them high earnings potential from cloud marketplaces and allowing them to launch products quickly without wide-ranging engineering resources. Offering a comprehensive Cloud GTM platform, Tackle.io aims to support various aspects of cloud-generated revenue for enterprise-level businesses, including co-selling and marketplace integration. It employs a data-driven approach to enhance customer satisfaction and increase profits. Significantly, its easy integration with hyperscale cloud ecosystems simplifies partner collaborations and automates co-selling workflows. 4.2 Anchanto Facilitating online sales and shipping for retailers, brands, and logistics companies, Anchanto is a notable unified retail management software provider headquartered in Singapore. The company offers a comprehensive technology stack to businesses and streamlines their retail operations through solid integration capabilities, data analytics, post-purchase services, etc., enabling them to achieve operational excellence. The company boasts advanced SaaS technology to offer retailers scalability, cost-effectiveness, and regular updates. Furthermore, with impressive integration with more than 150 POS systems, global marketplaces, ERPs, and web stores, Anchanto allows for real-time data access and enhanced decision-making. Correspondingly, it renders customized solutions to 3PL businesses and eliminates customers’ WISMO queries, ensuring high customer loyalty. 4.3 Logicbrocker Logicbroker is a leading multi-vendor commerce solution provider that links trading partners seamlessly, regardless of their integration methods. Offering a wide range of products, the company helps retailers enhance their brand presence by fostering connections and managing operations. Predominantly, the solution provider serves mid-market and enterprise manufacturers and retailers in different industries, including consumer electronics, health and wellness, home improvement, etc. The company’s distinct product onboarding center cuts down manual tasks, while its dropshipping solution helps retailers widen their product range without requiring additional warehousing space. Furthermore, with tools for more straightforward payment processing, split payments, dispute resolution, visibility, and control, the solution provider supports business development, ensuring security and regulatory compliance, including CCPA, SOC, and GDPR standards. 4.4 JungleWorks JungleWorks is a notable unified retailing software provider that renders no-code solutions to businesses wishing to manage hyperlocal operations like on-demand delivery or home services. It offers various solutions for faultless on-demand operations of companies of all sizes, from establishing online marketplaces to facilitating transactions and managing logistics. The company aims to help on-demand service providers foster enhanced customer engagement through personalized marketing campaigns and omnichannel capabilities. It streamlines fleet operations, ensuring robust vehicle tracking and monitoring of real-time driver activities. It also provides headless e-commerce solutions, enabling businesses to leverage limitless API-driven integrations and customization options. 4.5 Appscrip Powering mobile-first business models, Appscrip is a technology solution provider that caters to diverse businesses such as social, on-demand, shopping, messaging, discovery, etc., facilitating their technology management and modernizing their businesses through augmented reality, IoT, and telematics. With scalable, aesthetically appealing mobile apps, the solution provider is helping retailers expand their businesses by focusing on their products and ensuring high customer satisfaction. Correspondingly, the comprehensive solution provider offers end-to-end IT and development services to retailers, helping businesses through the whole product development cycle, from ideation to implementation. Furthermore, with its specialization in mobile-first models, dedicated POD teams, and impressive tech stack, it prioritizes user experiences, enabling businesses to launch their products rapidly, scale their businesses, and ensure high customer engagement through an intuitive interface. 4.6 NuORDER Lightspeed, a leading B2B platform provider, offers the NuORDER solution to businesses, which carries the right ingredients for retailing success. The comprehensive NuORDER software promises users compelling features like integrated payment solutions and virtual showrooms, simplifying wholesale transactions for brands and retailers worldwide. Acquired by Lightspeed in 2021, the software further facilitates automated workflows and data-driven decisions for B2B selling with integrations with over 120 POS systems, ERP, and PLM. Moreover, through its impressive attributes, NuORDER streamlines retail operations, allowing retailers to optimize inventory allocation, view unified catalogs, and work with teams across diverse brands and stores. The company’s strong suit lies in its ability to facilitate data-driven decision-making, allowing error reduction, enhanced control, and better business outcomes. With the platform’s easy compatibility with chain stores, department stores, and online retailers, NuORDER renders solutions for diverse retail environments, increasing order efficiency and fine-tuning range plans across all stores and departments. 4.7 CS-Cart CS-Cart is a leading e-commerce software that provides businesses with a self-hosted multivendor solution. Its open-source architecture allows retailers to customize and scale their e-commerce websites and caters to SMEs and enterprises. The solution has distinct features like payment dependencies and vendor-to-admin payments, which renders an excellent POS experience. Furthermore, the company offers tools for automating tasks, handling marketplace workflows, optimizing order processing and product management, and simplifying seller onboarding, which boost sales and augment retail operations. The company also provides easy integration with over 70 payment gateways and diverse payment options, implements comprehensive security measures, and ensures compliance with industry standards like GDPR and PCI DSS. 4.8 AppDirect Headquartered in San Francisco, AppDirect is a cutting-edge B2B subscription commerce platform provider that connects technology advisors, businesses, and providers to simplify retail processes associated with technology solutions. Correspondingly, the company aims to help enterprises collaborate successfully and gain high efficiency in the B2B technology sector. Notably, AppDirect's software offers multiple features to retailers, including a custom cloud marketplace, advanced merchandising tools, fast checkouts with diverse payment options, industry-specific solutions, and a catalog of over 300 pre-integrated SaaS and IaaS providers, which ensure tailored online marketplaces for businesses for enhanced customer experience and strong brand presence. 4.9 Convictional Recognized as a leading modern dropship platform provider, Convictional helps established retailers launch new dropship, cross-selling, and marketplace programs. With advanced tools for marketplace dominance, robust vendor management, and integration capabilities, it allows retailers to onboard and dropship with various brands, ensuring quicker assortment growth, limited onboarding time, and increased online sales. Convictional further allows retailers to expand their product range quickly without manual efforts and ensure smart decisions through data-driven insights. The company’s software boasts impressive collaboration tools, encouraging transparency and establishing a win-win situation for retailers and suppliers. Its impressive attributes also include automated payouts with flexible payment options, making for smooth invoicing and greater customer convenience. 4.10 Mirakl Founded in 2012, Mirakl is a leading technology partner promising digital growth to businesses worldwide through its innovative features. The company offers unmatched expertise and assistance to retailers through its comprehensive solutions for all operations, from implementation to development. With the ability to manage millions of API calls, SKUs, and stock updates, Mirakl promises retailers seamless digital business advancements and optimum profits. The company further boasts an impressive retail media experience, enabling businesses to monetize their platforms through targeted advertising. From launching platform businesses to maximizing product ranges, Mirakl effectively empowers enterprises to enhance their digital presence through impressive marketplace and dropship solutions. It also renders tailored solutions to industry-specific retailers, including fashion, grocery, health and beauty, and so on. 5. Summing Up Unified retail management promises B2B businesses the ability to outperform competitors in the market, serving as a driving force behind enhanced selling competencies. From ensuring excellent customer experiences to streamlining operations and enabling data-driven decision-making, the marketplace software platform for unified retail empowers businesses by increasing their efficiencies, reducing costs, and helping them meet their business goals. Importantly, with the retail sector quickly transforming, companies investing in unified retail management software firmly set themselves up for sustained growth and business excellence in the digital marketplace.

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How AI Can Help Traditional Retailers Compete Against D2C

Article | April 20, 2020

Global annual spending on artificial intelligence (AI) by retailers is expected to surpass $7.3 billion by 2022, according to Juniper Research, and IBM estimates that 79% will implement AI for customer intelligence and 75% for marketing, advertising and campaign management. Traditional retailers are hoping to reap the benefits of employing AI in these areas, but with the growth of direct to consumer (D2C) retailers – 40% of U.S. internet users expect D2C retailers to account for nearly half of their purchases within the next five years – traditional retailers must find efficient ways to catch up.

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Finisterre

Born from the needs of British cold water surfers, Finisterre builds the best and most sustainable products possible for those that share our love of the sea. Finisterre is a B Corps certified business.

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POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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