Get a True 360 View of Your Retail Customer & Business

| September 24, 2019

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The timely, effective and creative use of data can improve both the customer’s retail experience and your bottom line. Learn more at www.factgem.com.

Spotlight

Bluemercury

Bluemercury is the nation’s largest and fastest growing luxury beauty products and spa retail chain. An entrepreneurial company founded to revolutionize the purchase of cosmetics, our focus is on the needs of our clients. Bluemercury offers a thoughtfully curated selection of luxury brands in a neighborhood store environment where expertly trained staff provide personalized product advice and targeted spa services. Now in its 18th year, Bluemercury is aggressively expanding its store footprint, ecommerce operations and brand portfolio.

OTHER ARTICLES

How field research can help retailers reach untapped sales opportunities

Article | April 20, 2020

When you think of field research, you might think of an archeologist bent over a dig site investigating civilizations from the past, excavating the terrain and sifting out important artifacts. In marketing, field research is also about the study of the human experience and uncovering those important pieces of knowledge — but as they pertain to your business. Field research can give you insights into your customers' pain points, what they need to solve their problems, their thoughts on how your product helps or even what where they feel your services might be improved.

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Which Retail Store Is Better: Amazon or Walmart

Article | April 20, 2020

Walmart has long been the number one retailer across all of the United States, but with the age of online shopping coming into full swing, Amazon has slowly been creeping up on the brick-and-mortar giant and, according to Forbes, is set to surpass Walmart in sales in the next few years. The two stores offer similar services an all around shopping experience that has everything from food to clothes to beauty products to household items to consumers in totally different ways. There are a number of things to consider before you decide which of these retail mega stores you want to make your next purchase from, and it goes beyond just a preference for shopping online vs. in-person. How easy the products are to get, the number of product options, and, most importantly, the price point, are all definitely important to take note of. So let’s dive in!

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EU and US apparel consumption could fall by 300 billion US dollars in 2020

Article | April 20, 2020

Most European countries and the United States have been in lockdown since mid-March due to the Covid 19 pandemic, and brick and mortar stores have been closed accordingly. Although online retail continues, it is proving difficult due to falling consumer spending, transport issues and disruptions of the supply chain. A forecast by Indian management consulting company Wazir Advisors, which focuses specifically on the apparel sector, predicts a decline in apparel consumption in 2020 of 45 percent in the EU and 40 percent in the US, which could lead to a reduction by 300 billion US dollars (around 274 billion euros or close to 240 British pounds).

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How retailers can be ready for busy sales seasons with proactive maintenance

Article | April 20, 2020

In the retail industry, holiday shopping accounts for about 20 percent of annual sales. In the final few weeks of the year, it’s easy for retailers to feel overwhelmed with not only an influx of shoppers but the added pressure of needing to tie up loose ends before January 1st. These weeks can make or break the year and creating a positive customer experience that’s memorable is essential for continued success. For this reason, retailers need to strive for 100 percent Brand Uptime in order to meet customer expectations, maximize sales and revenue, and deliver a positive customer experience. The preparation must have an omnichannel focus. It starts with digital realms such as ensuring your website can handle the influx of visitors in the weeks leading up to the new year as well as the months following. But for most retailers, the key factor will be how well they prepare brick-and-mortar stores for increased inventory and foot traffic.

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Spotlight

Bluemercury

Bluemercury is the nation’s largest and fastest growing luxury beauty products and spa retail chain. An entrepreneurial company founded to revolutionize the purchase of cosmetics, our focus is on the needs of our clients. Bluemercury offers a thoughtfully curated selection of luxury brands in a neighborhood store environment where expertly trained staff provide personalized product advice and targeted spa services. Now in its 18th year, Bluemercury is aggressively expanding its store footprint, ecommerce operations and brand portfolio.

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