Footfall plummets in week straight after Black Friday

ELIAS JAHSHAN | December 3, 2018

article image
Shoppers left the high street in the lurch during the week immediately after Black Friday, as Cyber Monday and continuing online-only sales adversely impacted retail footfall.Analysts at Springboard said that for the week beginning November 25, which was the third day of the four-day Black Friday long weekend, footfall dropped 5.5 per cent year-on-year.While the drop was inevitable, given that week included Cyber Monday which is more online-focused than Black Friday, the magnitude of the decline was almost double that of the 3.1 per cent decline recording during the same week in 2017.Springboard said all three retail destination types were impacted in similar degrees this year, with drops ranging from 4.3 per cent in retail parks, to 6.5 per cent in shopping centres.

Spotlight

Pos Malaysia Berhad

Pos Malaysia Berhad is the nation’s postal service provider and has a network of more than 1,000 touch points with presence across the country, encompassing post offices, Pos Mini, PAM (Pos Automated Machines), Pos-on-Wheels & Go2U (mobile outlets), Pos Laju outlets and service centres, Pos Laju Kiosks, Pos Laju EziBox, Pos Laju Prepaid Dropbox, e-Commerce Hubs, Pos Laju EziDrive-Thru, as well as postal and stamp agents, offering Malaysians the most extensive retail network.

OTHER ARTICLES

How the coronavirus and retail closures are accelerating the rise of Amazon

Article | April 19, 2020

Under orders to stay home, millions of Americans have turned to online marketplaces like Amazon to order much-needed essentials like toilet paper, food, hand sanitizer and cold medicine. In lieu of neighborhood supermarkets, consumers are relying on online grocery delivery services like Amazon Fresh, resulting in a cascade of delays and out-of-stock notices amid the unexpected rise in demand. Amazon has hired more than 100,000 new warehouse and delivery workers since March to help manage the surge in orders, and it’s planning to bring on 75,000 more workers. The unprecedented demand has propelled shares of Amazon to fresh highs. The stock hit an all-time high on April 16 and is up more than 28% for the year, compared with an 11% decline for the S&P 500. Investors have flocked to Amazon and other stay-at-home stocks like Netflix and Zoom in recent months, as consumers have come to depend on their services amid the lockdown.

Read More

Retail technology innovation hub

Article | April 6, 2020

The coronavirus is having a severe impact on the retail sector. The only way to tackle future disruptions is by reducing the desire to shop in stores, and placing focus on creating a retail ecosystem that makes it easy for customers to receive and retrieve the products they want. That’s the view of former Amazon executive and supply chain consultant Brittain Ladd. In an online post, he says: “Prior to the Covid-19 pandemic, grocery retailers in the United States were focused on remodelling their stores and improving the in-store experience for customers.” “Supposed retail experts and grocery analysts argued vociferously that the only way for grocery retailers to be able to compete against Amazon, was by providing an immersive and inviting in-store experience.”

Read More

Startup Fast raises $20M to streamline e-commerce checkout

Article | April 2, 2020

Fast, a digital login and checkout company, announced last week that it raised $20 million in Series A funding led by Stripe, with additional participation by Index Ventures and Susa Ventures. The funding will enable the company to introduce Fast Checkout, a one-click purchase product for e-commerce, internationally and to expand its product and engineering teams, the company said in a statement. The company will unveil Fast Checkout, a tool which allows consumers to complete purchases with a single click on any browser, platform or device, "in the coming weeks," per the announcement.

Read More

How retailers can be ready for busy sales seasons with proactive maintenance

Article | February 25, 2020

In the retail industry, holiday shopping accounts for about 20 percent of annual sales. In the final few weeks of the year, it’s easy for retailers to feel overwhelmed with not only an influx of shoppers but the added pressure of needing to tie up loose ends before January 1st. These weeks can make or break the year and creating a positive customer experience that’s memorable is essential for continued success. For this reason, retailers need to strive for 100 percent Brand Uptime in order to meet customer expectations, maximize sales and revenue, and deliver a positive customer experience. The preparation must have an omnichannel focus. It starts with digital realms such as ensuring your website can handle the influx of visitors in the weeks leading up to the new year as well as the months following. But for most retailers, the key factor will be how well they prepare brick-and-mortar stores for increased inventory and foot traffic.

Read More

Spotlight

Pos Malaysia Berhad

Pos Malaysia Berhad is the nation’s postal service provider and has a network of more than 1,000 touch points with presence across the country, encompassing post offices, Pos Mini, PAM (Pos Automated Machines), Pos-on-Wheels & Go2U (mobile outlets), Pos Laju outlets and service centres, Pos Laju Kiosks, Pos Laju EziBox, Pos Laju Prepaid Dropbox, e-Commerce Hubs, Pos Laju EziDrive-Thru, as well as postal and stamp agents, offering Malaysians the most extensive retail network.

Events