HUNGER RUSH | August 16, 2022
HungerRush™, the leading cloud software provider for the restaurant industry, today announced the general availability and early pilot results of its OrderAI Talk product.OrderAI Talk allows restaurant consumers to place phone orders with an artificially intelligent phone bot. It supports increased restaurant efficiency and customer satisfaction through improved order accuracy, accurate and complete voice recognition, full-menu integration, no hold times and a fully integrated POS system with order confirmation and delivery and payment options. OrderAI Talk is the ideal solution for multi-unit restaurants with at least 10 locations, and a high phone order volume.
Key benefits of OrderAI Talk include the following:
Increased order accuracy: Complex menus can be easily integrated with OrderAI Talk so that phone-in customers can customize their orders just as they would if they were in store or talking to a live person.
Ability to upsell every order: The intelligent AI system learns consumer behaviors to engage in smart upselling and smart targeted marketing with each call.
Alleviate challenges from staffing issues: Whether it’s small staffs or overworked team members, OrderAI Talk decreases stress on staff by allowing them to forget the phone and focus on what matters most, making great food.
Opt-in to Text Marketing & Ordering: Providing the ability to expand marketing reach and transform analog customers to digital. Automatically send OrderAI Talk customers a text marketing message one week later giving them the ability to quickly respond and place that order via text. 29% of customers who received OrderAI Text marketing placed at least one or more repeat orders.
Improved customer experience: No more busy signals or hold music. Customers can place their orders quickly and seamlessly through the automated attendant from order placement through payment. Of customers that start an OrderAI Talk order, 92% result in completed orders.
“We are continually working toward creating more streamlined services that benefit both the restaurant and customers, “By innovating and improving the existing technologies in place, we can free up more time for employees to focus their time on customer satisfaction and food quality.”
Perry Turbes, CEO of HungerRush.
HungerRush is a leading provider of integrated restaurant solutions that make it easier to delight guests, drive loyalty, and manage restaurants from anywhere. HungerRush 360 is our flagship all-in-one cloud POS system that integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. HungerRush OrderAI Text is an innovative text-to-order AI solution, which allows customers to place orders via text without application downloads and user acquisition.
XTM | August 12, 2022
XTM, Inc. (“XTM” or the “Company”) (QB: XTMIF / CSE:PAID / FSE:7XT), a Miami and Toronto-based Fintech company in the neo-banking space, providing mobile banking and payment solutions around the world, is pleased to announce the release of a Tip Pool and Tip Share software product that accepts data sets from any time and attendance or POS platform. This feature allows restaurant owners and operators to leverage our Tip Pool/Share without an integration and be operative within a few hours of sign-up.
The Tip Pool solution collects tips received by employees into a pool, and then automates the calculation and distributes on an organization-determined points basis to staff. The XTM Tip Share product automates the calculation and sharing of tips to other employees based on a percentage of net sales, saving operators time and money as well as providing staff with full transparency of the process.
“The technology-agnostic premise upon which our Tip Pool and Tip Share solutions pull data is a significant and strategic innovation for our Engineering team, It aligns with our product road-map to provide enterprise solutions for all hospitality businesses large and small, regardless of their current product stack.”
-Chad Arthur, CTO, XTM.
Proper Tip allocation is critical to operators and staff; if not done correctly it can be a highly litigious function within hospitality organizations, said Marilyn Schaffer, CEO, XTM. This product is a true reflection of our commitment to provide the hospitality industry with products and solutions to make their businesses more efficient and profitable.
XTM, is a Miami and Toronto-based fintech innovator in the neo-banking space, helping businesses and service workers in the hospitality and personal care space disseminate and access earned wages and gratuities. XTM's Today™ Solution, comprised of a free mobile app and a Visa or Mastercard debit card with free banking features, is used by thousands of restaurants, salons and staff across Canada and the United States. XTM is a global card issuer and real-time payment specialist. Our technology is used by Restaurants, Salons and service staff at no charge to automate and expedite Earned Wage and Gratuity Access, increasing time and attendance and eliminating cash from ecosystems. XTM's Today solution drives operational efficiencies and delivers a bespoke user experience designed specifically for service workers.
POS RETAIL,RESTAURANT POS
Raydiant | August 12, 2022
Raydiant, the in-location experience platform for brick-and-mortar enterprises, today announced its partnership with Square, the globally trusted software, payments and hardware company. The collaboration sets the tone for the future of brick-and-mortar by empowering businesses to create next-level in-store experiences for both customers and employees.
"Restaurant and retail merchants just endured potentially the most difficult two years of business they've ever had, They want simple, streamlined processes that keep sales up, employees happy, and customers loyal. For the first time ever, this simplification of a tedious back-end process allows retailers to shift their focus from operations to hospitality. They can return to nurturing the heart and soul of their businesses."
-Bobby Marhamat, Raydiant's CEO.
By integrating with Raydiant's Digital Menus app, Square merchants now have the ability to create, schedule, and automatically update digital signage that connects to their Square POS system. This will improve a business' efficiency by eliminating manual updates to menu items. Square merchants will also soon have access to Raydiant's Self-Service Kiosks outfitted with Square's POS system, automatically updating any changes to item availability and pricing. A recent survey showed nearly 60% of consumers preferred a self-service checkout option over a cashier-assisted one. This integration will create a seamless, streamlined ordering experience while reducing manual, time-consuming tasks for front-of-house staff.
"As consumers return to brick-and-mortar stores, our priority is enabling sellers to provide a dynamic, seamless experience for their customers and staff, With this partnership, Square sellers will experience benefits for both front-of-house and back-of-house operations. Their customers will enjoy simple self-service checkouts with kiosks and will receive real-time updates from digital signage, while employees will have the unique opportunity to join in motivating contests and redeem points for rewards. This improved experience will build loyalty not only among their customers, but staff as well."
-Vijay Vachani, Global Head of Partners and Developers at Square.
Square merchants can also leverage Raydiant's Employee Experience Platform for connecting, motivating, and celebrating back-of-house employees. Data such as average physical sales by employee, sales by location, and top selling items are transformed from Square's POS system into motivating contests, games, and other healthy employee competition. For example, managers can track sales activity to determine who sold the most of a particular item. Employees can redeem earned points for various rewards — from electronics and gift cards to travel experiences — through Raydiant's recognition platform. Better employee experiences are critical, as Raydiant's recent State of Deskless Work report found that 52 percent of non-office workers plan to quit their jobs over the next year.
Key features of Raydiant's Digital Menus app include:
Real-time menu updates: Display and update prices, categories, items, modifiers, and availability instantly. For example, restaurants leveraging Square's POS system can schedule menu boards to automatically update based on specific offerings for breakfast, lunch, and dinner.
Multi-location support and location-specific pricing: Merchants with multiple stores can seamlessly connect to any of their business locations from a single laptop. Display items reflect appropriate prices based on the selected location.
Filtering: Allow customers to select items by category and choose whether to display or hide a product or service's details.
Raydiant is the leading in-location experience platform for the world's largest brands in restaurant, retail, hospitality, banking and more. With Raydiant, franchise managers, IT, marketing and communications executives can more effectively scale their brick-and-mortar operations, reduce anxiety from outdated technology oversight, and seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more. Raydiant works with nearly 4,500 brands, from SMB to enterprise, including First Bank, Dickey's BBQ, Harvard University, The Salvation Army, Red Bull, Chick-Fil-A, Thomson Reuters, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California and has raised a total of $50 million from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, and Ron Conway.