Expectations and needs of retail customers in their banking relationship

| June 19, 2019

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BNP Paribas reveals a summary of two market studies conducted, with Kantar TNS and Gallup, that surveyed nearly 37,000 individuals in 10 countries about their expectations in terms of budget management, preparing the future, relationship with money, etc. These are all topics that shape the experience that customers expect from their bank.

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