Exceed customer expectations with omni-channel commerce

| June 13, 2017

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Today’s anytime, anywhere buyers are demanding new levels of the customer experience and personalized service from their business suppliers. They want more convenience when buying – under negotiated terms and with the assurance that they will receive what was promised. These same buyers also want a consistent experience that matches the way they purchase personal goods when using a range of mobile devices. Companies that want these buyers’ continued business will need to find cost-effective ways to seamlessly provide new sales channels that bridge B2B e-commerce with buyers' standard way of doing business.

Spotlight

Customer Alliance

Founded in 2009 in Berlin, thousands of independent and chain hotels worldwide work with Customer Alliance's 90+ employees to manage and improve their online reputations and increase revenue. Within one industry-leading solution hotels collect, distribute, and analyze their guest reviews from across the web, giving them a competitive insight into their hotel's performance. Hotels can now better understand their guests and boost their revenue.

OTHER ARTICLES

eCommerce losses to online payment fraud to exceed $25bn annually by 2024

Article | April 1, 2020

Ecommerce merchants are set to lose in excess of $25bn to online payment fraud by 2024, from just of $17 billion in 2020, despite the ongoing implementation of SCA (Secure Customer Authentication) in Europe. The new study from Juniper Research, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2020-2024, finds that the popularity of eCommerce and increased card-present security with the introduction of EMV, have made eCommerce payments a compelling target for fraudsters. The research highlighted that eCommerce merchants outside Europe must adopt similar measures to SCA, including two-factor authentication, or they will suffer from increasing levels of sophisticated fraud. Payment gateways will be vital to ensure that these security requirements are implemented at scale.

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Yotpo Extends Its eCommerce Marketing Platform with Retail Syndication

Article | February 29, 2020

Today, Yotpo announced a partnership with Bazaarvoice that will enable Yotpo customers to syndicate their product reviews and visual user-generated content to the world’s largest network of retail websites, empowering over a billion monthly shoppers to make more confident buying decisions. The power of Yotpo’s data-driven eCommerce marketing platform combined with the broad reach of the Bazaarvoice Network demonstrates the value of Yotpo’s best-in-class solution for the world’s most cutting-edge brands. With this agreement, eCommerce marketers can continue to leverage Yotpo’s end-to-end platform to grow their direct-to-consumer (D2C) channel while accelerating third-party sales in parallel by syndicating their customer reviews, ratings, and visual content to the network’s 1,900 global retail sites.

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Square, Xero enhance integration and point-of-sale features

Article | February 14, 2020

If you’re a Xero subscriber using Square, you know how great these two solutions are. We’ve listened to your feedback and are working to make sure they’re even better when combined. Today, we’re delighted to announce we’ve enhanced the Xero-Square integration for Australian users, and we’re working to bring these improvements to other regions soon. You’ll see several new features.

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3 Ways Location Technology is Changing Retail

Article | February 27, 2020

Changes fire rapidly in today’s retail environment, and legacy retailers like J.C. Penney, Walmart and others are seeking innovative new ways to capture shopper attention. While e-commerce gains raise concerns that in-store experiences are obsolete, traditional retailers continually strike back and, ultimately, online sales make up only 10 percent of all retail sales. However, traditional retailers should take heed: online shopping illustrates innovative experiences that capture consumer attention and provide inspiration in stores. Today, e-commerce platforms allow retailers to personalize shopping experiences, uncover data behind every decision, and move customers efficiently through the purchase path. While stores have struggled to do the same, location technology has helped make up the difference.

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Spotlight

Customer Alliance

Founded in 2009 in Berlin, thousands of independent and chain hotels worldwide work with Customer Alliance's 90+ employees to manage and improve their online reputations and increase revenue. Within one industry-leading solution hotels collect, distribute, and analyze their guest reviews from across the web, giving them a competitive insight into their hotel's performance. Hotels can now better understand their guests and boost their revenue.

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