Enterprise Mobility for Retail Digital Transformation at your Fingertips

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With deep expertise and experience, Sonata is a leading mobility solutions and services partner engaging with leading retailers across the globe to digitally transform their businesses. Our mobile-first strategy enables retailers to provide superior customer experience, manage operations efficiently and leverage next gen mobile technology.

Spotlight

Ascend Corporation

Ascend Money: Leading financial services provider in SE Asia, operating under the TrueMoney brand for payments and Ascend Nano for lending. With its headquarter in Bangkok, Thailand, Ascend Money operates in five other countries: Indonesia, the Philippines, Vietnam, Myanmar and Cambodia. Ascend Money targets two under-served groups: 1) digital consumers with its innovative mobile wallet application and 2) the under-banked with its massive agent network. It currently provides payment services such as domestic and international remittance, bill payment, top up services, eCommerce payments and payroll services.

OTHER ARTICLES
POS SOLUTIONS, CLOUD BASED POS

How POS Solutions Assist Restaurants to Increase their ROI?

Article | July 14, 2022

Introduction The hospitality industry has always been challenging and full of obstacles, such as low-profit margins, high competition, and turnover management, irrespective of the type of restaurant or level of owner experience. However, rapidly changing business dynamics and current conditions have increased these challenges enormously. Changing customer preferences, including high customer service expectations and an emphasis on the sourcing of ingredients and nutrition values, affect the entire operation. Also, the growing importance of reviews and word-of-mouth referrals makes brand management both more crucial and complex. Thus, several restaurant owners are increasingly investing in innovative solutions, such as restaurant POS systems, to improve the consumer experience, empower business owners to manage restaurant operations more efficiently, and increase ROI. Top 5 Ways How Restaurant POS Integration Can Boost ROI Due to the fast-paced nature of the restaurant sector, coupled with ever-changing customer needs, business owners encounter numerous challenges in keeping up with the changes and meeting customer expectations while maintaining perfect control over all aspects of their operations. As restaurant POS systems provide solutions for these challenges while also improving workplace efficiency, automating several tasks, monitoring employee performance, and enhancing security, these systems are gaining massive popularity in the hospitality industry. Out of all the new features that restaurants can get from POS integrations, such as delivery management, accounting, and more, these are the most important ones that help owners get the best return on their investment: Create Data-driven Campaigns Modern POS solutions enable restaurant owners to collect valuable data about their customers, such as their preferred food choices, their addresses, how often they visit the establishment, and others. These actionable insights can be used to create personalized campaigns, increasing their chances of responding to a customized offer and improving ROI. Support Omnichannel Communications and Payments With the advent of e-commerce, food can now be ordered and paid for via multiple channels, including the restaurant's website, third-party applications, the phone, and others. Therefore, it has become essential for restaurant owners to increase contact with their customers. Integrating a restaurant POS system enables owners to facilitate omnichannel communication and payments and discover the optimal way to communicate with consumers, thereby increasing food order flow from both offline and online channels. Improves Customer Relationship As the restaurant sector continues to become more competitive year by year, it is becoming crucial for restaurant owners to improve their relationships with customers. With restaurant POS systems, customers can make the payment using their preferred methods, such as cash, credit or debit card, QR code, UPI, and others. These systems also reduce the time for placing food orders as well as decline the chances of order misplacement. This results in providing better customer service, improving customer relationships, and increasing customer inflow. Streamline Restaurant Operations From front-of-house to back-of-house operations, modern POS technology assists restaurant owners in streamlining various business operations such as inventory control, labor management, payment getaways, and order tracking and delivery, among others. Thereby reducing the overall cost, declining the chances of errors, and improving profit margins. Final Thought Today, POS technology is clearly a necessity for the hospitality industry, irrespective of the type of establishment, such as fine dining, fast food, cloud kitchen, hotels, and others, to enhance restaurant operations, provide a smoother customer experience, and improve ROI. With the introduction of customizable POS solutions and a growing shift towards cashless payments, modern restaurant POS systems are anticipated to transform the ways of food ordering and payment in the forthcoming years.

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RESTAURANT POS

Top 5 Reasons Why Modern Restaurant Needs Integrated POS Solutions

Article | September 22, 2022

Introduction Due to the dynamic nature of the industry and the ever-evolving demands of its customers, restaurant business owners are facing a unique set of challenges. This is compelling them to streamline their operations to meet customers' rising expectations while maintaining perfect control over all aspects of their establishment. In addition, emerging innovative technology solutions are rapidly changing the world of payment systems, and the restaurant industry is the best example of it. Today, opening a restaurant is more than just serving food and making money. It is about providing a memorable experience to the customers and retaining them. As a robust restaurant point-of-sale (POS) solution assist in delivering a better customer experience, pacing up the ordering process, and managing inventory, among others, it is gaining huge popularity in the sector. Why Does Restaurant Need to Invest in Modern POS Systems Today? As the trends of online food ordering at dine-in and competition in the hospitality industry continue to deepen, it is becoming imperative for restaurant owners to efficiently manage the point of sale for their eatery. Also, the growing need for faster customer food service, efficient employee scheduling, and effective inventory management is encouraging business owners to adopt innovative restaurant technologies, such as restaurant POS systems. Here are some of the main reasons restaurants should integrate modern POS solutions. Effective Ordering Processes The ordering process, being the nerve center for restaurants, is one such aspect that needs serious attention. As food ordering processes that take a long time can significantly hamper the customer experience and satisfaction, owners of food establishments are aiming at leveraging novel restaurant POS systems to streamline and ease the food ordering processes. Increase Cash Flow Optimum cash flow is the backbone of any business. If restaurants are unable to maintain enough cash flow, they will have difficulties staying in business in the long run. Since restaurants are able to serve more customers per hour with fast-paced POS technology, allowing for greater sales and increased cash flow, business owners are aiming to deploy these modern POS solutions. Organize and Track Profit and Loss Keeping an accurate track of the income and expenses is of great importance for understanding the financial position of the eatery and creating an effective strategy to increase its revenue. A POS system can assist business owners in preparing a settlement at the end of each day, week, and month, keeping track of the ROI, and organizing profit and loss. Offer Security to Customers Customers or guests are increasingly using various cashless modes for transactions, such as credit cards, online banking, and others, for making payments. With increasing instances of customer data theft, guests are increasingly concerned about their data privacy and payment credentials. Hence, several food establishments are emphasizing embracing restaurant POS software to offer enhanced security to customers. Build Customer Database In today's highly competitive world, engaging and retaining customers is crucial for the success of businesses, especially in the restaurant industry. As the latest POS solutions aid restaurants in enhancing customer communications and loyalty, along with improving customer relationship management by building a customer database, these solutions are increasingly being sought in the sector. The Ending Thought With the emergence of innovative trends in the hospitality industry and the ever-changing needs of customers, it is becoming difficult for restaurant owners to keep the customers happy and build credibility in the long run. Since modern restaurant POS systems with advanced integrated technologies, such as artificial intelligence, can assist these restaurants in overcoming these obstacles along with providing numerous advantages, including cost reduction and increased ROI, these systems are anticipated to become a necessity for restaurants in the coming years.

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POS SOLUTIONS, CLOUD BASED POS

Retail ,Wholesale Trade,Ecommerce,Retail,E-commerce,point of sale.

Article | July 12, 2022

Last July, a small group representing the giants of the tech industry gathered in the seat of US government, Washington DC. They probably didn’t want to be there. Congress had summoned their employers Apple, Facebook, Google, and Amazon to answer questions about the command they hold over the markets they operate in. On Amazon’s behalf, associate general counsel Nate Sutton spoke in defense of his employer’s role in US retail. Throughout, he argued that Amazon isn’t so powerful as to be able to control prices and stifle competition. Amazon, he pointed out, makes up less than 1% of retail globally. In the US, it accounts for around 4% of retail. In fact, Walmart is much larger than Amazon, he said. In terms of sales, Sutton is right. Walmart reported $510 billion in total sales across its US and international segments in the 2019 fiscal year, versus Amazon’s $233 billion in roughly the same period.

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How SMEs can emulate the success of Amazon through ecommerce personalization

Article | February 10, 2020

Whatever your feelings are towards Amazon, there is no denying that they have revolutionised ecommerce and now set the bar for the personalised experience of users when it comes to online shopping. So much so that it was recently reported that they have more than a 30% share of the UK’s ecommerce market. With statistics like this, it may feel like it is impossible to compete, especially as Amazon has huge tech and marketing budgets at its disposal. However, all is not lost. It is possible for SMEs to learn from the forerunner and implement some of their most successful techniques, with regards to their use of ecommerce personalisation and AI, to increase sales cost effectively.

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Spotlight

Ascend Corporation

Ascend Money: Leading financial services provider in SE Asia, operating under the TrueMoney brand for payments and Ascend Nano for lending. With its headquarter in Bangkok, Thailand, Ascend Money operates in five other countries: Indonesia, the Philippines, Vietnam, Myanmar and Cambodia. Ascend Money targets two under-served groups: 1) digital consumers with its innovative mobile wallet application and 2) the under-banked with its massive agent network. It currently provides payment services such as domestic and international remittance, bill payment, top up services, eCommerce payments and payroll services.

Related News

POS RETAIL

VizyPay Announces the Overhaul of VizyPOS App to Enhance Customer Experience

VizyPay | February 07, 2023

An industry-disrupting payment processing fintech company, VizyPay aims to empower small-town businesses with reliable, simple, and transparent services and recently announced the overhaul of its VizyPOS app. The updates will offer improved customer experience with a facelift to graphics and imagery, overhauling the Cart and Inventory for better usefulness and, most significantly, giving users a place to go to get help from a customer service team. The updated and enhanced help center enables small business owners to reach VizyPay support within 30 seconds to fix any problems. VizyPay's commitment to providing the best payment tools to small businesses is at the forefront of every decision, including the VizyPOS update. Ease of use and modernizing the graphics with a new color scheme are part of the overhaul. In addition, VizyPOS offers merchants resources generally found in full POS systems, which are built for Pax terminals, providing split tender capabilities, built-in inventory management, data-driven insights, and extensive profit reporting for merchants to have a smooth and smart business functioning. Furthermore, VizyPOS simplifies implementing VizyPay's award-winning Cash Discount Program. This flexible and transparent subscription program seamlessly incorporates card swipe fees into pricing, allowing small businesses to offset up to 100% of processing fees. All VizyPay customers can use VizyPOS for free, which is compatible with the A80 and A920 PAX terminals. About VizyPay Founded in 2017 VizyPay is an industry-disrupting payment technology service provider for businesses across the United States. The company offers a credit card processing model aiming for effective payment solutions and real human customer support, and simple merchant services. Based in Waukee, Iowa, the company supports retail and restaurant locations with POS integrations, physical terminals; online businesses with shopping cart capabilities, professional service businesses, and on-the-go merchants with mobile payments.

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POS HARDWARE, POS RETAIL

Standard AI Signs Definitive Agreement to Acquire Skip

Standard AI | February 06, 2023

Standard AI, a global leader in Retail AI, recently announced the signing of a definitive agreement to acquire Skip, a leading self-checkout solutions provider. As a result, standard AI will become the only firm to combine AI-powered autonomous checkout with self-checkout into an integrated experience. Retailers seeking immediate relief from labor pains will have access to a self-checkout alternative with a clearly defined road to an autonomous future due to this powerful combination. In addition, standard AI will combine Skip's cloud-based point of sale (POS) with the complicated back office ecosystem to expedite operations and provide better control over pricing, promotions, discounts, and other factors. AI in retail has revolutionized the capabilities of physical stores. Leading retailers employ Standard CheckoutTM (a component of the Vision OS platform) to turn current stores into checkout-free retail experiences that customers like. It provides the industry's quickest and most accurate time-to-receipt as well as ground-breaking insights into store operations, all from a single platform. Standard AI will continue to market Skip alone or in conjunction with its Vision OS^ solution (upon the close of the acquisition). So now, retailers can choose the course that best suits them: • Get Skip: Standard AI will continue to supply Skip as a standalone alternative for retailers needing a quick and low-cost self-checkout unit to provide more significant assistance and flexibility to their in-store personnel. • Get Vision OS^ with Skip option : Standard AI will include a Skip kiosk with the Vision OS platform for retailers that desire immediate relief from labor problems and a transformed retail experience. This implies that users may benefit from both the SCO and autonomous checkout experiences in a single solution. This potent combination will support the entire shopper base, reduce labor difficulties, uncover an unparalleled degree of analytics and insights, and will not need downsizing or customer experience tradeoffs. About Standard AI Founded in 2017, Standard AI is a global leader in retail AI and has transformed retail as we know it. The Standard platform is the first checkout-free solution that works in any existing store, allowing consumers to walk in, grab what they need, and walk out without standing in line or pausing to scan or pay. In addition, the company's machine vision and AI-powered solution is the only one that can be swiftly and simply implemented in retailers' existing stores, representing a giant leap forward for retail technology and allowing retailers to deliver an extraordinary new shopping experience to customers rapidly.

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CLOUD BASED POS

Ingenico and Splitit Partner to Bring One-Touch, No-Interest, BNPL Checkout

Splitit | February 03, 2023

Ingenico, one of the global leaders in payments acceptance solutions, and Splitit, the only white-label, card-based installment platform using existing consumer credit, have announced a global partnership to bring one-touch, no-interest, BNPL capability to the physical checkout experience leveraging PPaaS, Ingenico's innovative, cloud-based Payments-Platform-as-a-Service, and Splitit's Installments-as-a-Service solution. The partnership between Ingenico and Splitit overcomes the obstacles to provide a worldwide, one-touch, interest-free BNPL solution built into the merchant's current POS terminal. The outcome is an engaging omnichannel consumer experience that aids in the expansion of merchants' businesses and encourages customer loyalty and repeat purchases. The PPaaS solution from Ingenico allows customers, such as banks and merchant acquirers, to choose from a catalog of payments and value-added services without requiring extensive and costly software development. Additionally, it eliminates the difficulty of distribution across various terminal brands. Installments-as-a-Service is a new approach to driving BNPL by integrating a white-label, merchant-branded experience into a brand's current checkout flow. Splitit unlocks current consumer credit on credit cards for interest-free payments, unlike traditional BNPL offerings that generate new loans. Any customer having accessible credit on their credit card is immediately pre-approved for Splitit for the amount of that available credit. No application, registration, or redirection is required, and there are no extra interest charges, hidden fees, or credit checks, making it the most smooth and frictionless BNPL checkout experience for customers online and in-store. About Ingenico Ingenico is the worldwide leader in solutions for accepting payments. As the trusted technology partner for merchants, acquirers, banks, independent software vendors (ISVs), payment aggregators, and fintech clients, our world-class terminals, solutions, and services support the worldwide payments acceptance ecosystem. With 45 years of expertise, innovation is an intrinsic part of Ingenico's strategy and culture, encouraging our vast and diversified network of professionals to anticipate and contribute to shaping the growth of global commerce. Trust and sustainability are at the core of everything we do at Ingenico. About Splitit Splitit's Installments-as-a-Service platform supports the next generation of Buy Now, Pay Later (BNPL) via merchant-branded Installments. It resolves the issues that companies encounter with old BNPL while enabling BNPL at the POS for card networks, issuers, and acquirers through a single network API. Splitit's Installments-as-a-Service platform reduces the issues with legacy BNPL, such as clutter at the checkout, a declining conversion funnel, and a lack of control over the merchant's customer experience. It also restores merchants' capabilities to nurture and drive conversion, retain customers, and increase average order value. Its white-label BNPL is the simplest installment option for merchants to adopt, integrate, and administer, giving an uncluttered, streamlined experience seamlessly integrated into their current purchase flow. The firm has a research and development facility in Israel and operations in London and Australia.

Read More

POS RETAIL

VizyPay Announces the Overhaul of VizyPOS App to Enhance Customer Experience

VizyPay | February 07, 2023

An industry-disrupting payment processing fintech company, VizyPay aims to empower small-town businesses with reliable, simple, and transparent services and recently announced the overhaul of its VizyPOS app. The updates will offer improved customer experience with a facelift to graphics and imagery, overhauling the Cart and Inventory for better usefulness and, most significantly, giving users a place to go to get help from a customer service team. The updated and enhanced help center enables small business owners to reach VizyPay support within 30 seconds to fix any problems. VizyPay's commitment to providing the best payment tools to small businesses is at the forefront of every decision, including the VizyPOS update. Ease of use and modernizing the graphics with a new color scheme are part of the overhaul. In addition, VizyPOS offers merchants resources generally found in full POS systems, which are built for Pax terminals, providing split tender capabilities, built-in inventory management, data-driven insights, and extensive profit reporting for merchants to have a smooth and smart business functioning. Furthermore, VizyPOS simplifies implementing VizyPay's award-winning Cash Discount Program. This flexible and transparent subscription program seamlessly incorporates card swipe fees into pricing, allowing small businesses to offset up to 100% of processing fees. All VizyPay customers can use VizyPOS for free, which is compatible with the A80 and A920 PAX terminals. About VizyPay Founded in 2017 VizyPay is an industry-disrupting payment technology service provider for businesses across the United States. The company offers a credit card processing model aiming for effective payment solutions and real human customer support, and simple merchant services. Based in Waukee, Iowa, the company supports retail and restaurant locations with POS integrations, physical terminals; online businesses with shopping cart capabilities, professional service businesses, and on-the-go merchants with mobile payments.

Read More

POS HARDWARE, POS RETAIL

Standard AI Signs Definitive Agreement to Acquire Skip

Standard AI | February 06, 2023

Standard AI, a global leader in Retail AI, recently announced the signing of a definitive agreement to acquire Skip, a leading self-checkout solutions provider. As a result, standard AI will become the only firm to combine AI-powered autonomous checkout with self-checkout into an integrated experience. Retailers seeking immediate relief from labor pains will have access to a self-checkout alternative with a clearly defined road to an autonomous future due to this powerful combination. In addition, standard AI will combine Skip's cloud-based point of sale (POS) with the complicated back office ecosystem to expedite operations and provide better control over pricing, promotions, discounts, and other factors. AI in retail has revolutionized the capabilities of physical stores. Leading retailers employ Standard CheckoutTM (a component of the Vision OS platform) to turn current stores into checkout-free retail experiences that customers like. It provides the industry's quickest and most accurate time-to-receipt as well as ground-breaking insights into store operations, all from a single platform. Standard AI will continue to market Skip alone or in conjunction with its Vision OS^ solution (upon the close of the acquisition). So now, retailers can choose the course that best suits them: • Get Skip: Standard AI will continue to supply Skip as a standalone alternative for retailers needing a quick and low-cost self-checkout unit to provide more significant assistance and flexibility to their in-store personnel. • Get Vision OS^ with Skip option : Standard AI will include a Skip kiosk with the Vision OS platform for retailers that desire immediate relief from labor problems and a transformed retail experience. This implies that users may benefit from both the SCO and autonomous checkout experiences in a single solution. This potent combination will support the entire shopper base, reduce labor difficulties, uncover an unparalleled degree of analytics and insights, and will not need downsizing or customer experience tradeoffs. About Standard AI Founded in 2017, Standard AI is a global leader in retail AI and has transformed retail as we know it. The Standard platform is the first checkout-free solution that works in any existing store, allowing consumers to walk in, grab what they need, and walk out without standing in line or pausing to scan or pay. In addition, the company's machine vision and AI-powered solution is the only one that can be swiftly and simply implemented in retailers' existing stores, representing a giant leap forward for retail technology and allowing retailers to deliver an extraordinary new shopping experience to customers rapidly.

Read More

CLOUD BASED POS

Ingenico and Splitit Partner to Bring One-Touch, No-Interest, BNPL Checkout

Splitit | February 03, 2023

Ingenico, one of the global leaders in payments acceptance solutions, and Splitit, the only white-label, card-based installment platform using existing consumer credit, have announced a global partnership to bring one-touch, no-interest, BNPL capability to the physical checkout experience leveraging PPaaS, Ingenico's innovative, cloud-based Payments-Platform-as-a-Service, and Splitit's Installments-as-a-Service solution. The partnership between Ingenico and Splitit overcomes the obstacles to provide a worldwide, one-touch, interest-free BNPL solution built into the merchant's current POS terminal. The outcome is an engaging omnichannel consumer experience that aids in the expansion of merchants' businesses and encourages customer loyalty and repeat purchases. The PPaaS solution from Ingenico allows customers, such as banks and merchant acquirers, to choose from a catalog of payments and value-added services without requiring extensive and costly software development. Additionally, it eliminates the difficulty of distribution across various terminal brands. Installments-as-a-Service is a new approach to driving BNPL by integrating a white-label, merchant-branded experience into a brand's current checkout flow. Splitit unlocks current consumer credit on credit cards for interest-free payments, unlike traditional BNPL offerings that generate new loans. Any customer having accessible credit on their credit card is immediately pre-approved for Splitit for the amount of that available credit. No application, registration, or redirection is required, and there are no extra interest charges, hidden fees, or credit checks, making it the most smooth and frictionless BNPL checkout experience for customers online and in-store. About Ingenico Ingenico is the worldwide leader in solutions for accepting payments. As the trusted technology partner for merchants, acquirers, banks, independent software vendors (ISVs), payment aggregators, and fintech clients, our world-class terminals, solutions, and services support the worldwide payments acceptance ecosystem. With 45 years of expertise, innovation is an intrinsic part of Ingenico's strategy and culture, encouraging our vast and diversified network of professionals to anticipate and contribute to shaping the growth of global commerce. Trust and sustainability are at the core of everything we do at Ingenico. About Splitit Splitit's Installments-as-a-Service platform supports the next generation of Buy Now, Pay Later (BNPL) via merchant-branded Installments. It resolves the issues that companies encounter with old BNPL while enabling BNPL at the POS for card networks, issuers, and acquirers through a single network API. Splitit's Installments-as-a-Service platform reduces the issues with legacy BNPL, such as clutter at the checkout, a declining conversion funnel, and a lack of control over the merchant's customer experience. It also restores merchants' capabilities to nurture and drive conversion, retain customers, and increase average order value. Its white-label BNPL is the simplest installment option for merchants to adopt, integrate, and administer, giving an uncluttered, streamlined experience seamlessly integrated into their current purchase flow. The firm has a research and development facility in Israel and operations in London and Australia.

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