Employee Engagement in the Retail Industry: Impact on Customers

Retailers are beginning to understand the direct relationship between an engaged workforce and happy customers. Hear about PwC's recent Consumer Insights survey, and the Retail Experience app that they've built with SAP SuccessFactors.  For more information visit: https://www.successfactors.com/produc

Spotlight

Speed Commerce

Speed Commerce is a single-source provider of fulfillment solutions, customer engagement services, and order management technology for retailers and manufacturers. Designed around the customer’s needs, Speed Commerce’s solutions help brands streamline operations, leverage technology, and find greater efficiencies. Services include: order and inventory management, pick, pack, and ship, freight management, returns processing, and 24/7 customer care.

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POS Solutions

What Is Omnichannel Retail? Your Business Strategy for 2022

Article | March 18, 2024

Think ‘omnichannel retail,’ and the first brands that spring to mind might be Target, Alibaba, or Best Buy. The term is usually associated with giant brands and mass merchants—but it doesn’t have to be. Walmart, Amazon, Sephora, and their ilk may dominate the headlines as early adopters achieving great feats, such as one-hour store pickup, record sales after a viral TikTok, or loyalty-boosting mobile apps. But omnichannel retail is just as achievable for small-to mid-sized brands and just as critical to future success.

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POS Solutions, POS Retail

Choosing the Right POS Software: Top 10 Tools Unveiled

Article | January 12, 2024

Explore the best POS software solutions for retail excellence. Know POS software features and find your perfect match with our comprehensive article. Contents 1 Evolving Retail Needs and POS Solutions 2 How to Choose the Right POS Software 3 Top 10 POS Software Unveiled 3.1 RQ 3.2 LS Retail 3.3 accesso Siriusware 3.4 Teamwork Commerce 3.5 ERPLY Retail Platform 3.6 Harbortouch POS 3.7 Newstore 3.8 POS-J 3.9 RepairQ 3.10 Tessitura 4 Future Trends in POS Technology 1 Evolving Retail Needs and POS Solutions The retail world is undergoing a seismic shift, driven by advances in technology and changing consumer expectations. At the heart of this transformation is the Point of Sale system, a critical component that goes far beyond mere transaction processing. Today's POS systems are sophisticated platforms that manage sales, inventory, customer relationships, and analytics, offering retailers unprecedented control and insights into their operations. The shift to cloud-based POS solutions has arguably been the most significant evolution in POS technology. Cloud-based systems offer retailers unprecedented flexibility, allowing them to access real-time data from any location, scale their operations with ease, and reduce upfront costs associated with traditional on-premise systems. This era has democratized access to advanced retail management tools for businesses of all sizes. Today's POS systems are multifunctional platforms that integrate sales, inventory management, customer relationship management, and analytics. They enable retailers to provide personalized shopping experiences, efficiently manage their supply chain, and make data-driven decisions. This holistic approach has not only optimized operational efficiency, but also significantly enhanced customer satisfaction. Adopting new POS technologies like variegated cloud POS trends comes with its challenges, including data security concerns, the need for technical training, and integration with existing systems. Despite these hurdles, milestones such as the development of mobile POS systems, integration of contactless payments, and the use of artificial intelligence for customer insights have markedly advanced the retail industry. 2 How to Choose the Right POS Software Selecting the right Point of Sale (POS) software for any business is a critical decision that can significantly impact operational efficiency and customer satisfaction. The evolution of POS systems, especially with the advancement of technology, means there are more options than ever. The point-of-sale software market value is growing rapidly, going from $12.2 billion in 2018 to a projected $42.5 billion in 2027. The top features businesses look for in cloud-based POS systems are ease of use, functionality, and price. [Source: hoteltechreport] Here's how to navigate through the choices and select the best POS software for your business needs. 2.1 Understanding Your Business Requirements Before diving into the vast sea of available POS software providers, it's essential to thoroughly understand the business needs. Consider the nature of transactions, the volume of sales, inventory management needs, and customer engagement strategies. A decision-maker’s choice of POS should cater to these specific requirements to streamline operations and enhance customer experience. 2.2 Hardware Compatibility and Needs A POS system is not just about software; the hardware components play a crucial role. Determine the hardware you need, such as touchscreen monitors, scanners, receipt printers, and cash drawers. Ensure the POS software you select is compatible with your hardware to avoid additional expenses in replacing incompatible equipment. 2.3 Streamlining the Checkout Process The checkout experience can significantly influence customer satisfaction and retention. Choose a POS software that offers a quick, efficient and seamless checkout experience. A compact, intuitive system not only improves the shopping experience, but also enhances the operational efficiency of your store with quick staff adoption. 2.4 Security Measures In an era where cyber threats are rampant, the security of your POS system is paramount. Opt for a POS software that comes with robust security features, including point-to-point encryption and firewalls, to protect your customers' transaction information and personal data. 2.5 Inventory Management A modern POS system should offer comprehensive inventory management tools. It should automate stock deduction upon sales, provide detailed insights into inventory levels, and support efficient restocking processes. This feature is invaluable for maintaining optimal stock levels and understanding sales trends. 2.6 Choosing the Right Peripherals Your choice of POS peripherals depends on the services you wish to offer. Card readers, barcode scanners, and printers are common peripherals that should integrate seamlessly with your POS software to ensure smooth store operations. 2.7 Advanced Functionalities With the competitive landscape in retail, opting for advanced POS systems with functionalities like CRM, analytics, and member management can give you an edge. These features offer a 360-degree solution to managing your retail business, enhancing customer engagement, and driving sales. 3 Top POS Software Unveiled In 2024, the criteria for choosing the best POS system extend beyond basic functionalities. Retailers should seek solutions that offer flexibility, scalability, and integration capabilities to accommodate evolving business models and consumer expectations. Cloud-based POS software, known for their adaptability and remote access features, are becoming increasingly popular among forward-thinking businesses. When comparing top-rated POS software tools, consider the software's ability to adapt to future technological advancements and changing consumer behaviors. Consult with industry peers, read reviews, and possibly engage in trials to gauge the software's fit with your business processes. Here is a summary of premium POS software tools, providing details on the functionalities and advantages of each: 3.1 RQ RQ is a modular RMS that manages and streamlines the core functions of retail businesses. iQmetrix is North America’s leading provider of telecom retail management software. Its primary software solution, RQ, is a cloud-based retail management system (RMS) designed to power multi-location telecom retailers. Key features: Cloud-Based Retail Management: A centralized system perfect for multi-location telecom retailers. Mobile POS: Enables transactions on the go, enhancing customer interactions. Advanced Inventory Management: For precise stock control and management. Comprehensive CRM: Fosters strong customer relationships and loyalty. Omnichannel Experience: Ensures consistency across all retail channels. 3.2 LS Retail LS Retail is an end-to-end retail management system that gives retailers all the functionalities to manage business operations efficiently from head-office to POS terminals no matter which industry you are in. It offers a flexible, highly scalable and powerful POS and ERP software solution, which is specifically designed to manage whole retail operations easily and efficiently. Key features: Unified Commerce Solution: Integrates POS, ERP, and CRM into a single platform. Microsoft Dynamics Foundation: For robust, scalable, and secure operations. Flexibility: Grows with your business from one POS to thousands. Operational Efficiency: Streamlines all business operations from head-office to POS terminals. Real-Time Data Access: Offers complete control and overview of sales and operations. 3.3 accesso Siriusware Siriusware Salespoint offers point of sale modular solutions with button-driven menues and interfaces to allow operators to process transactions. Key features: Modular Solutions: Offers the flexibility to select features that match business needs. User-Friendly Interface: Button-driven menus for efficient transaction processing. Diverse Industry Application: Suitable for various business types. Streamlined Transactions: Enables quick and efficient sales flows. 3.4 Teamwork Commerce Teamwork Commerce is a mobile, tablet-driven cloud-computing retail management system, where clients have a point-of-sale solution with store operations. It has built a retail management suite that gives retailers and store associates the best tools to sell more, sell better, and provide a personalized experience to every customer. Key features: Mobile and Cloud-Based: Leverages iOS devices for on-the-go retail management. Omnichannel Retail Management: Provides a unified platform for seamless commerce. Customizable and Integrative: Easily adapts to unique business requirements. Service-Oriented Architecture: For easy integration with other applications. 3.5 ERPLY Retail Platform Erply gives businesses the easiest and most powerful platform to manage their inventory and shops across a series of locations and devices. Key features: Intuitive Management Platform: Designed for ease of use across locations and devices. Versatile Application: Suitable for a wide array of retail sectors. Cloud-Based: Enables real-time data syncing and remote management. 3.6 Harbortouch POS Harbortouch POS delivers a touch-screen point of sale system that streamlines business operations and automates management activities. Key features: Touch-Screen System: Modern interface for simplified operations. Business Automation: Streamlines management activities for efficiency. Customizable Solutions: Meets the specific needs of different businesses. 3.7 Newstore Newstore is a mobile platform and one of the most experienced solutions in retailing. It facilitates building strong relations with customers. Key features: Mobile Retail Expertise: Delivers a robust platform for mobile retailing. Customer Engagement: Unifies brand appearance and communication via a mobile app. Strong Customer Relationships: Tools for building lasting connections with consumers. 3.8 POS-J POS-J offers a register system backed by a host of powerful administrative applications that is built using the power of Java and designed to allow retailers to operate efficiently in any store environment. Key features: Java-Based System: Ensures a secure and reliable operation. Comprehensive Administrative Applications: Offers a range of back-office functions. Efficiency-Focused: Designed for optimal retail environment performance. 3.9 RepairQ RepairQ is a comprehensive point of sale, repair tracking, and business management solution developed specifically for the mobile device repair industry. It focuses on automating daily operations and constantly adds new features and qualified integrated partners. Key Features: Specialized for Device Repair: Tailored to meet the unique needs of the repair industry. Automation: Streamlines daily operations for repair businesses. Continuous Updates: Regularly adds new features and integrates partners. 3.10 Tessitura Tessitura is a nonprofit tech company dedicated to helping arts and cultural organizations thrive. It works hand-in-hand with fundraising, membership, marketing, education and front of house activities. Key Features: Integrated CRM and Ticketing: Provides seamless management of customer interactions and sales. Powerful Analytics Tools: Helps uncover insights to drive business decisions. Community Support: Over 750 organizations and 24/7 support. Sustainable Features: Includes contactless scanning and integrated streaming for future-readiness. Arts and Culture Focus: Tailored specifically for organizations in these sectors. 4 Future Trends in POS Technology POS software tools have transcended their traditional roles, becoming indispensable allies in the retail sector. From the evolution of retail stores to sophisticated retail technology solutions, POS trends have transformed to give the best customer experience in every way. The top retail POS solutions offer unique features and innovations that cater to diverse needs of retailers. From enhancing customer relationships to streamlining back-office operations, retail POS systems embody the advancements and future trends in POS technology. As we look ahead, the future of POS technology appears robust, characterized by a focus on omnichannel experiences, cloud-based platforms, and data-driven decision-making, ensuring that retailers not only survive but thrive in the competitive marketplace. POS software trends for 2024 will take care of seamless integration across different shopping channels, and the adoption of wireless POS systems for increased mobility and flexibility, thereby revolutionizing retail. Moreover, the integration of alternative payment methods, such as digital wallets and cryptocurrencies, is becoming increasingly important. Innovations in retail POS technology also emphasize the importance of robust inventory management systems, providing retailers with detailed insights into inventory forecasts, shipment trends, and purchase orders. These advancements aim to optimize business operations and adapt to changing consumer preferences, keeping businesses competitive in a dynamic retail environment.

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POS Solutions, POS Retail, Ecommerce Merchandising

How To Avoid Overpaying On Your POS Processing Fees

Article | June 7, 2024

Running a small business requires a tight eye on profits. More than likely, you will face scenarios in which you incur higher transaction fees you didn’t expect and could have avoided in the first place. Knowing how to navigate processing fees is a key part of your success. Whether you run a single location, a multi-location business, or even a mobile business, avoiding unnecessary fees should be part of the game plan. Unfortunately, less-than-reputable POS providers are out there, and understanding fees associated with taking payment from customers isn’t easy, but knowing what to look for will help. In this article, we cover fees to keep an eye on and how to save more on your processing fees. How To Avoid Paying Unnecessary Credit Card Processing Fees Unfortunately, if you want to accept credit and debit cards as a form of payment in your business, you’re going to experience processing fees. The financial benefits outweigh the transaction costs, but you can still save some money on your POS system and credit card processing. Negotiate Your Processing Fees The reason it can be so hard to understand the actual cost of processing fees is that many merchant service providers bury fees in the fine print, and these fees can come back to haunt you. In general, the more upfront a company is about all its charges, the more trustworthy and reliable they are because they have nothing to hide, and typically those rates will be fair. But it also helps to keep an eye on certain aspects of a contract. You can then negotiate them or repackage services to boost your profits. Transaction Fees: Choose The Right Plan When setting up your contract, you are given the option of a range of credit card pricing plans. Here are three of the most common pricing models. Interchange Plus Fee Pricing This option offers different transaction rates for different card types, bank issuers, methods of transactions, and more. By understanding these fees when processing transactions, you can benefit financially by encouraging the usage of certain cards or procedures that are least costly. Tiered Pricing In this scenario, you are charged different rates for different tiers created by your provider. It’s important to evaluate this option carefully because most transactions can fall into a less favorable tier rate. Flat-fee Structure Pricing This fee allows for one charge for card-present (CP) transactions and another for card-not-present (CNP) transactions, regardless of card type. This predictable, one-rate pricing model is easy to follow, allowing you to encourage a lower cents-per-transaction option and formulate special pricing deals. However flat-rate can sometimes come out as more expensive than interchange-plus pricing. How To Avoid Monthly PCI Compliance Charges A semi-regular fee many merchants run into is not falling in line with PCI Compliant in how they handle payment information. Being PCI compliant means maintaining important standards for customer data protection, and it is taken seriously. Compliance is required for major credit cards such as Visa and Mastercard and is becoming more popular as businesses continue to shift to online sales. Rule enforcement is most often the responsibility of payment processing companies. Your provider will charge you two fees: a PCI compliance fee – which is once a year – and a PCI non-compliance fee – which occurs every month you have not completed your yearly PCI Compliance audit. Providers are free to charge however much they like for each service, and it can range anywhere between $30-$99 a month. Monthly charges are done both directly or indirectly via higher monthly fees, processing rates, or both. In some cases, the charges begin months after originally signing up with the processors hoping you won’t keep a close eye on all your ongoing processing fees. As a merchant service provider, we at BNG Point-Of-Sale have a long and reliable history in helping our customers practice PCI Compliance within their business and avoid non-compliance fees. PCI Compliance is necessary and it does require some work by the processors, so the charges aren’t a hoax, but there are some ways to keep costs down: You can take on the responsibility of PCI Compliance yourself and forgo the processor’s fee; however, you will be on your own if issues arise. In today’s world of increasing e-commerce, it’s not recommended. You can prevent the risk of non-compliance fees by working with companies that handle compliance internally. If they (not you) are the source of customer purchasing data, they are automatically in charge of it. Square and PayPal are examples of companies that handle all PCI Compliance, and we often account for these services when onboarding our customers and annually remind them to follow PCI Compliance. At first glance, it may appear you are not charged by these companies for compliance and non-compliance, but in reality, compliance is still built into the standard fee for service; you just won’t see it specified. Still, you won’t be responsible for non-compliance fees since they own the data and are fully responsible for it. The amount of compliance required of your business depends on how you take in payment and store customer data. Since processors have numerous clients and prefer not to get specific about it, they may charge a basic fee to cover most issues. This means you could be overpaying, so it’s a good area to evaluate this price of the packaged service vs. when it is priced individually. There may be companies that don’t charge for compliance, but they are rare and may be suspect. In most cases, any free compliance is covered with higher fees in other areas. How To Avoid Chargeback Fees Chargeback fees should be avoided since they are more expensive than traditional transaction fees – especially if you are categorized as a “high risk” client. The first step is to avoid chargebacks in the first place. Chargebacks can be the result of sales errors by you and your team, a misunderstanding by the customer, or the result of identity theft. Here are some ways to combat each. Reduce Transaction Errors Know when to stop a transaction. If an error occurs, push the cancel/hold button inside the transaction. If you are unable to do this, the transaction has already been claimed by the processing company. Accurately process credits as credits and sales as sales. Receive an Authorization Approval Code (AAC) before running a transaction. Before batching your credit card processing at the end of the day, review all charges to verify all charges are correct and not duplicated. Keeping this as an active daily routine can prevent costly mistakes. Ensure shipped items arrive to the customer to avoid disputes. Select the “ship product to billing address” to alleviate data error. Keep Records Of Voids Provide records to your customer of any proof of voids and include companion documentation for any disputes showing details of each purchase. Decrease Risk Of Theft If your processor charges more for card-not-present transactions, which most do, it’s because the risk of theft is higher. By requiring a driver’s license and signature and doing manually keyed-in card payments in person rather than over the phone, you lower the risk and enjoy lower charges per transaction. Try to avoid non-qualified processing (when a card isn’t present or keyed or is missing billing information.) This type of processing is considered a high-risk factor, and processors charge accordingly. When Possible, Run Orders On Debit Cards Debit cards are considered a lower risk than credit cards and, in turn, the transaction rates are quite a bit less. This has mostly to do with the fact the purchase is a direct bank-to-bank transaction, but other factors make a difference such as PIN verification and signature requirements, bringing these purchases into a lower risk category. And typically the rates hold. You will still experience rate differences among debit cards related to how the purchases are conducted and who the issuing bank is. Special incentives such as loyalty programs for debit card users help to easily boost profits. A Final Thought On Keeping Processing Fees Low As you can see, several variables can affect your processing rates. From fines to the pricing model your merchant service provider recommends, there’s a lot to consider. As tempting as it can be to just try and find the cheapest option, be careful going with the lowest bidder. Remember, all POS and payment processing providers have to make some money to cover the costs of support their merchants. If you choose a processor with incredibly low fees, you run the risk of getting what you pay for when it comes to supporting your business. If you’re not sure if you’re overpaying on your processing fees and want a free analysis, let our team review your current monthly statements and we’ll let you know if you’re getting a good deal or not.

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POS Hardware

Why Businesses Should Switch to Cloud-based POS System

Article | July 28, 2023

Embrace the future and need of business operations with cloud-based POS systems. Experience unrivaled features such as unparalleled flexibility, scalability, real-time analytics, and more. Introduction Key Reasons for Businesses to Switch to Cloud-based POS System • Accessibility and Mobility • Flexibility and Mobility • Scalability • Improved customer experience • Cost saving Introduction With constant evolution in payment technologies, businesses are constantly looking for innovative ways to streamline their operations and improve their bottom line. As a result, innovative payment solutions are increasingly playing a crucial role in enhancing their transforming and upscaling businesses. One such technology that has revolutionized the way businesses operate is cloud based POS systems. A significant transition from traditional POS systems to cloud based POS systems has been witnessed in recent years. Businesses worldwide are increasingly deploying cloud-based point of sale systems to adapt to emerging payment technologies, improve customer experience, enhance payment security, and others. According to a study by SalesForce, more than 20% of retail businesses currently use a cloud-based POS, and around 29% of businesses plan to deploy it in the coming future. Key Reasons for Businesses to Switch to Cloud based POS System Payment processes are presently propelled by connectivity and technological advancements, which have resulted in a significant impact on the payments industry. Consequently, it has become imperative for businesses to adopt point-of-sale systems powered by agile, cloud-based software to harness the full benefits of modern cutting-edge technology. Deploying a cloud POS system can guarantee optimal customer experience to businesses while remaining aligned with the rapidly evolving technological landscape. Here are the primary reasons why businesses should contemplate the adoption of a cloud based POS system: Real-Time Accessibility In today's fast-paced business environment, the ability to access real-time data is crucial. Cloud based point of sale systems allow businesses to access data from any device with internet access, enabling real-time inventory management, sales tracking, and customer insights. This real-time data accessibility empowers enterprises to make informed decisions, optimize operations, and improve customer experience. Flexibility and Mobility Cloud POS solutions are highly flexible, making it easier for businesses to adapt to changing needs and ecosystems. Leveraging a POS system, businesses can quickly and easily add or remove products, update pricing, and make other changes to their inventory. Furthermore, with the accessibility from any location, these cloud based POS systems enable employees/ staff to work remotely. These capabilities are especially useful for businesses that sell seasonal products, experience fluctuations in demand, or have multiple locations. Scalability With legacy POS systems, businesses need to invest in new hardware to expand their operations, which can be costly and time-consuming. However, cloud-based POS systems offer businesses the flexibility to scale up or down their operations without worrying about upgrading their hardware. In addition, businesses can seamlessly add new locations, products, and users without any hardware upgrades. Improved Customer Experience Cloud based POS systems for retail enable businesses to provide a seamless customer experience by allowing employees to access customer data from any device with an internet connection. This allows businesses to personalize their offerings, offer faster service, and resolve customer complaints quickly. The ability to access real-time data also enables businesses to anticipate customer needs and preferences, allowing them to provide tailored promotions and recommendations. Cost Savings Businesses need to invest in expensive hardware and software, as well as pay for ongoing maintenance and support while using a legacy POS system. Switching to a cloud POS system can result in significant cost savings for businesses. As these POS solutions require minimal hardware and software investments and often come with a low monthly subscription fee, businesses can save on maintenance and support costs, as these are typically included in the subscription fee. Bottom Line A cloud-based POS system with seamless integration offers an extensive business overview and can perform operations much more than accept orders and payments. Not only does it streamline services, but it also provides insightful data and simplifies day-to-day business management, allowing business owners to focus on development. It is evident that combining day-to-day operations with cloud-based POS software is now a critical requirement for businesses. In addition, the technological evolution of these systems in recent years and the possibilities for continuous development have made point-of-sale data, inventory, staff, and payment management much easier for businesses. Since the world is becoming increasingly digital, it is imperative that businesses adapt and adopt cloud based POS systems to remain competitive and relevant. Therefore, businesses should consider the benefits of cloud based POS systems and make the switch to ensure long-term success and growth.

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Spotlight

Speed Commerce

Speed Commerce is a single-source provider of fulfillment solutions, customer engagement services, and order management technology for retailers and manufacturers. Designed around the customer’s needs, Speed Commerce’s solutions help brands streamline operations, leverage technology, and find greater efficiencies. Services include: order and inventory management, pick, pack, and ship, freight management, returns processing, and 24/7 customer care.

Related News

POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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