eCommerce Trends 2019 infographic

Are you planning your e-commerce marketing strategy for 2019? Want to know the key online shopping trends that will affect the direction of your business? ... Check out the infographic for more helpful stats like these.

Spotlight

Lane Bryant

Lane Bryant is the most recognized name in women's specialty plus-size clothing. Our emphasis on fashion and fit - not merely size - makes Lane Bryant a style leader and the premier destination in its category. We offer fashionable items from casual to wear-to-work outfits as well as accessories and shoes.

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POS Solutions

Cloud POS Development: Key Solution for Modern Payment Problems

Article | March 18, 2024

Contents 1.Introduction 2.POS-related Problems Faced by Modern Retailers 2.1 Security (absence of PCI compliance) 2.2 Insufficient Technical Support 2.3 Network Reliability and Downtime 2.4 Scalability and Flexibility 2.5 No Mobile App Version Option 3 Custom Cloud POS Development: Solving Modern POS Problems 4 TheWays Ahead 1. Introduction With the rapidly changing retail landscape, retailers are constantly looking for effective and innovative ways to provide secure and quick transactions with the ability to monitor and track the sales plan execution. As a result, they are increasingly looking for innovative POS systems, such as mobile app-based POS, with the latest capabilities that can collect data from inventory, customer, and payment sources for making deeper analysis and reporting on the company’s performance. Traditional off-the-shelf POS systems and POS withdrawal networks are not equipped to cover all requirements and needs of the retailers, which causes numerous problems after implementation. Custom cloud POS development allows for reviewing all these problems and risks before deployment, where they consider all the peculiarities and requirements, including POS security and POS network, as a business owner. In addition to the deepening trend of customization, businesses are increasingly focusing on building customized cloud POS development that meets their exact requirements. 2. POS-related Problems Faced by Modern Retailers Retail businesses implement POS software and applications for better data management, inventory management, finance and payments management, sales data analytics, and precise report generation. Every organization chooses a POS system based on its required feature set. However, POS implementation frequently is unable to address all issues that arise in the processes that it is required to resolve. Here are some of the most common POS problems that retailers face: 2.1 Absence of PCI Compliance and Security One of the significant challenges modern retailers face during the implementation of conventional POS systems is the absence of Payment Card Industry (PCI) compliance which hamper POS security. This poses a serious security risk as it leaves retailers vulnerable to potential data breaches and compromises customer payment information. Therefore, ensuring the implementation of robust POS system security measures and complying with PCI standards becomes imperative for businesses and retailers to safeguard sensitive data and maintain customer trust. 2.2 Insufficient Technical Support Another hurdle modern retailers face is the lack of adequate POS technical support during the implementation process. Inadequate support can result in delays, system malfunctions, and difficulties in troubleshooting technical issues. As a result, retailers require prompt assistance to address any technical glitches that may arise, ensuring smooth operations and minimizing disruptions to their business activities. 2.3 Network Reliability and Downtime In a fast-paced retail environment, where transactions must be processed swiftly and seamlessly, any disruptions or slowdowns in the POS network can lead to significant revenue losses and customer dissatisfaction. Retailers heavily rely on a stable POS network connection to ensure real-time inventory updates, accurate pricing, and efficient payment processing. Therefore, any network outages or connectivity issues can hamper the smooth functioning of the POS system and adversely impact the overall business operations. 2.4 Scalability and Flexibility Retail businesses often experience fluctuations in demand, particularly during peak seasons or promotional campaigns. Due to this, they require POS systems that can efficiently handle high transaction volumes and accommodate additional functionalities or integrations as the business grows. However, many retailers encounter challenges when trying to scale their existing POS infrastructure to meet the evolving needs of their business. The lack of scalability and flexibility can hinder their ability to adapt to changing market dynamics and may result in operational inefficiencies and missed growth opportunities. 2.5 No Mobile App Version Option With the increasing adoption of mobile devices and the growing demand for mobile shopping experiences, the absence of a mobile app version for the POS system poses a problem for modern retailers. Not having a mobile POS app version restricts retailers from offering convenient mobile-based transactions and limits their ability to cater to customers' changing preferences. A retailers system enables retailers to enhance customer engagement, improve convenience, and tap into the growing mobile commerce market. 3. Custom Cloud POS Development: Solving Modern POS Problems Custom cloud POS development offers a comprehensive solution to the challenges faced by modern retailers during the implementation of POS systems. It addresses security concerns by incorporating robust measures, including encryption protocols and adherence to PCI compliance standards. Retailers can work closely with experienced developers to ensure the system safeguards sensitive customer payment information, enhancing trust and confidence in their brand.Additionally, custom development provides tailored technical support, allowing retailers to define their specific requirements and receive prompt assistance. This minimizes disruptions and ensures smooth operations throughout the implementation process.Custom cloud POS development enables retailers to choose a reliable system provider, negotiating service-level agreements to guarantee uninterrupted connectivity and fast response times. This also assists retailers in adapting the system to their changing needs and integrating a mobile app based POS system to enhance customer engagement and align with the growing trend of mobile commerce.Retailers can create a seamless mobile experience, enabling customers to make purchases, access loyalty programs, and check inventory conveniently from their mobile devices by collaborating with developers. The adoption of custom cloud POS development assists retailers to optimize their operations, provide a seamless shopping experience, and stay competitive in the ever-evolving retail industry. 4. The Ways Ahead With evolving customer expectations, the demand for personalized experiences and seamless integrations will continue to drive the adoption of custom POS development. The growing integration of advanced technologies such as data analytics, artificial intelligence, and omnichannel capabilities in the cloud POS is further assisting custom cloud POS systems to offer even more sophisticated features and insights, such as enhanced POS security and POS network. On account of this, businesses are able to adapt their POS systems to specific requirements and gain deeper insights into customer behavior, optimize operations, and make data-driven decisions. As custom cloud POS development provide robust POS security measures and compliance with emerging regulations, ensuring the protection of sensitive customer data and mitigating the risk of data breaches, the demand for these modern POS system will significantly increase across the retail industry in the coming years.

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POS Solutions, POS Retail

Optimizing Digital Marketplace with Unified Retail Management

Article | January 12, 2024

Savvy retailers partner with leading marketplace software providers to dominate the digital marketplace with unified retail. Read the article to unlock the ingredients of successful retailing. Contents 1. Unified Retail Management: The Inducer of Selling Prowess 2. Multichannel Versus Unified Commerce in Retail 3. Unlocking Operational and POS Success with Unified Retailing 4. Top Companies Dealing in Unified Retailing Software 4.1 Tackle.io 4.2 Anchanto 4.3 Logicbroker 4.4 JungleWorks 4.5 Appscrip 4.6 NuORDER 4.7 CS-Cart 4.8 AppDirect 4.9 Convictional 4.10 Mirakl 5. Summing Up 1. Unified Retail Management: The Inducer of Selling Prowess Unified retail management is a distinct approach to retailing that involves managing diverse retail operations, from inventory management to checkouts, through a single, integrated system. By ensuring personalized shopping experiences, offering impressive integration with POS systems and checkout options, and simplifying digital marketplace processes, the unified approach benefits B2B businesses in many ways, transforming them into true selling prowess. Over 66% of all software spending in retail is now focused on the concept of unified commerce. [Source: Research and Markets] With the apparent shift toward unified retail management, businesses adopting this approach today hold a competitive edge in the market. A single, integrated system comprising marketplace optimization tools helps them streamline operations, enhance productivity, reduce manual work, and gain greater visibility into their activities. 2. Multichannel Versus Unified Commerce in Retail Representing different strategies in the retail sector, both multichannel and unified retail management approaches aim to offer customers an exceptional shopping experience, enhancing loyalty and satisfaction. While multichannel retail management involves maintaining and managing diverse sales channels, a unified approach combines them to ensure a uniform customer experience across all touchpoints. A prominent distinction between the two is their respective points of focus. Notably, the unified approach focuses on rendering consistent customer experiences, while the multichannel approach aims to ensure a harmonious appearance of the brand. Yet, unlike the complex infrastructure that the multichannel platform entails, a unified retail management software consolidates all retail operations on a single platform, overcoming operational inefficiencies and data inconsistencies that can emerge in the former approach. The simplicity of the unified software further ushers in the desired agility in operations and decision-making prowess. Significantly, with features like consolidated platforms and real-time data synchronization, which are hard to find in a multichannel platform, unified commerce software limits the chances of discrepancies and errors, elevating business growth and profits. 3. Unlocking Operational and POS Success with Unified Retailing As customer expectations shift and the retail environment matures, businesses worldwide are increasingly implementing unified retail management for enhanced POS strategies and peak financial gains. This transition ensures that separate channels don’t usher in frustrations with inconsistencies in customer experiences. Importantly, with online marketplace optimization tools for unified retailing, B2B businesses further stand to bridge potential gaps, unlocking operational and POS excellence, marked by: ● High Operational Efficiency Unified retail management systems streamline various retail operations, including merchandising, marketing, and customer relations, combining different aspects of retailing to reduce manual work and increase overall operational efficiency. It further improves inventory management and ensures that overstock situations at POS are averted. ● Process Simplification for Better Customer Experiences Whether it is simplifying crucial processes such as easy returns or ensuring seamless transactions via faster checkout and payment options, unified retail management builds trust and loyalty among customers by rendering them hassle-free experiences across all digital marketplaces and touchpoints. ● Integrated POS and Effortless Checkouts In a unified approach, efficient transaction processing is made possible by effortlessly integrating the POS system with inventory management. This allows real-time updates of inventory levels and integrated reporting for better decision-making. It also lets businesses add effective self-checkout options, encouraging higher purchases and seamless checkout experiences. ● Better Insights and Visibility With unified retail management systems, retailers gain greater visibility into their operations, as data and analytics are centralized. This centralization enables them to optimize POS strategies and view real-time information on variables like sales performance, customer behaviors, and stock levels. ● Personalized Selling Unified retail management systems easily consolidate customer data from different sources into a single, centralized database, allowing for personalized selling. They also enable B2B businesses to implement dynamic pricing, offer tailored recommendations at POS, and carry out targeted promotions based on such data, cultivating stronger customer relationships and overcoming inconsistencies. Companies that grow faster drive 40 percent more of their revenue from personalization than their slow-growing counterparts. [Source: McKinsey] ● Cost Saving Despite the initial investment, a transition to unified retailing promises marketplace optimization tools, which increase cost efficiency, curtail manual errors, and reduce the costs associated with handling separate channels and systems. ● E-commerce Integration Unified retail management software easily integrates with e-commerce platforms. It allows retailers to manage online storefronts, align data across different channels, and process online orders, ensuring smooth functioning and optimum profits. ● Omnichannel Capabilities With a unified approach, retailers could further organize omnichannel marketing campaigns, providing consistent offers, pricing, and messages across multiple touchpoints. This would also ensure customers get personalized recommendations at POS and promotions, regardless of their chosen channel. ● A True Competitive Advantage From enhanced flexibility and customer experience to robust security and supply chain resilience, the unified approach renders a true competitive advantage to retailers, enabling them to become industry leaders and grow their customer base effectively. 4. Top Companies Dealing in Unified Retailing Software With business optimization at the core, leading marketplace software providers are empowering businesses to attain success with the unified retailing approach. Here’s a list of the top companies that are rendering forward-looking unified retail solutions to businesses: 4.1 Tackle.io Founded by industry veterans, Tackle.io is a unified retail software provider that aims to simplify B2B software retail processes. Considering the present-day cloud era, Tackle.io offers an impressive platform to businesses, rendering them high earnings potential from cloud marketplaces and allowing them to launch products quickly without wide-ranging engineering resources. Offering a comprehensive Cloud GTM platform, Tackle.io aims to support various aspects of cloud-generated revenue for enterprise-level businesses, including co-selling and marketplace integration. It employs a data-driven approach to enhance customer satisfaction and increase profits. Significantly, its easy integration with hyperscale cloud ecosystems simplifies partner collaborations and automates co-selling workflows. 4.2 Anchanto Facilitating online sales and shipping for retailers, brands, and logistics companies, Anchanto is a notable unified retail management software provider headquartered in Singapore. The company offers a comprehensive technology stack to businesses and streamlines their retail operations through solid integration capabilities, data analytics, post-purchase services, etc., enabling them to achieve operational excellence. The company boasts advanced SaaS technology to offer retailers scalability, cost-effectiveness, and regular updates. Furthermore, with impressive integration with more than 150 POS systems, global marketplaces, ERPs, and web stores, Anchanto allows for real-time data access and enhanced decision-making. Correspondingly, it renders customized solutions to 3PL businesses and eliminates customers’ WISMO queries, ensuring high customer loyalty. 4.3 Logicbrocker Logicbroker is a leading multi-vendor commerce solution provider that links trading partners seamlessly, regardless of their integration methods. Offering a wide range of products, the company helps retailers enhance their brand presence by fostering connections and managing operations. Predominantly, the solution provider serves mid-market and enterprise manufacturers and retailers in different industries, including consumer electronics, health and wellness, home improvement, etc. The company’s distinct product onboarding center cuts down manual tasks, while its dropshipping solution helps retailers widen their product range without requiring additional warehousing space. Furthermore, with tools for more straightforward payment processing, split payments, dispute resolution, visibility, and control, the solution provider supports business development, ensuring security and regulatory compliance, including CCPA, SOC, and GDPR standards. 4.4 JungleWorks JungleWorks is a notable unified retailing software provider that renders no-code solutions to businesses wishing to manage hyperlocal operations like on-demand delivery or home services. It offers various solutions for faultless on-demand operations of companies of all sizes, from establishing online marketplaces to facilitating transactions and managing logistics. The company aims to help on-demand service providers foster enhanced customer engagement through personalized marketing campaigns and omnichannel capabilities. It streamlines fleet operations, ensuring robust vehicle tracking and monitoring of real-time driver activities. It also provides headless e-commerce solutions, enabling businesses to leverage limitless API-driven integrations and customization options. 4.5 Appscrip Powering mobile-first business models, Appscrip is a technology solution provider that caters to diverse businesses such as social, on-demand, shopping, messaging, discovery, etc., facilitating their technology management and modernizing their businesses through augmented reality, IoT, and telematics. With scalable, aesthetically appealing mobile apps, the solution provider is helping retailers expand their businesses by focusing on their products and ensuring high customer satisfaction. Correspondingly, the comprehensive solution provider offers end-to-end IT and development services to retailers, helping businesses through the whole product development cycle, from ideation to implementation. Furthermore, with its specialization in mobile-first models, dedicated POD teams, and impressive tech stack, it prioritizes user experiences, enabling businesses to launch their products rapidly, scale their businesses, and ensure high customer engagement through an intuitive interface. 4.6 NuORDER Lightspeed, a leading B2B platform provider, offers the NuORDER solution to businesses, which carries the right ingredients for retailing success. The comprehensive NuORDER software promises users compelling features like integrated payment solutions and virtual showrooms, simplifying wholesale transactions for brands and retailers worldwide. Acquired by Lightspeed in 2021, the software further facilitates automated workflows and data-driven decisions for B2B selling with integrations with over 120 POS systems, ERP, and PLM. Moreover, through its impressive attributes, NuORDER streamlines retail operations, allowing retailers to optimize inventory allocation, view unified catalogs, and work with teams across diverse brands and stores. The company’s strong suit lies in its ability to facilitate data-driven decision-making, allowing error reduction, enhanced control, and better business outcomes. With the platform’s easy compatibility with chain stores, department stores, and online retailers, NuORDER renders solutions for diverse retail environments, increasing order efficiency and fine-tuning range plans across all stores and departments. 4.7 CS-Cart CS-Cart is a leading e-commerce software that provides businesses with a self-hosted multivendor solution. Its open-source architecture allows retailers to customize and scale their e-commerce websites and caters to SMEs and enterprises. The solution has distinct features like payment dependencies and vendor-to-admin payments, which renders an excellent POS experience. Furthermore, the company offers tools for automating tasks, handling marketplace workflows, optimizing order processing and product management, and simplifying seller onboarding, which boost sales and augment retail operations. The company also provides easy integration with over 70 payment gateways and diverse payment options, implements comprehensive security measures, and ensures compliance with industry standards like GDPR and PCI DSS. 4.8 AppDirect Headquartered in San Francisco, AppDirect is a cutting-edge B2B subscription commerce platform provider that connects technology advisors, businesses, and providers to simplify retail processes associated with technology solutions. Correspondingly, the company aims to help enterprises collaborate successfully and gain high efficiency in the B2B technology sector. Notably, AppDirect's software offers multiple features to retailers, including a custom cloud marketplace, advanced merchandising tools, fast checkouts with diverse payment options, industry-specific solutions, and a catalog of over 300 pre-integrated SaaS and IaaS providers, which ensure tailored online marketplaces for businesses for enhanced customer experience and strong brand presence. 4.9 Convictional Recognized as a leading modern dropship platform provider, Convictional helps established retailers launch new dropship, cross-selling, and marketplace programs. With advanced tools for marketplace dominance, robust vendor management, and integration capabilities, it allows retailers to onboard and dropship with various brands, ensuring quicker assortment growth, limited onboarding time, and increased online sales. Convictional further allows retailers to expand their product range quickly without manual efforts and ensure smart decisions through data-driven insights. The company’s software boasts impressive collaboration tools, encouraging transparency and establishing a win-win situation for retailers and suppliers. Its impressive attributes also include automated payouts with flexible payment options, making for smooth invoicing and greater customer convenience. 4.10 Mirakl Founded in 2012, Mirakl is a leading technology partner promising digital growth to businesses worldwide through its innovative features. The company offers unmatched expertise and assistance to retailers through its comprehensive solutions for all operations, from implementation to development. With the ability to manage millions of API calls, SKUs, and stock updates, Mirakl promises retailers seamless digital business advancements and optimum profits. The company further boasts an impressive retail media experience, enabling businesses to monetize their platforms through targeted advertising. From launching platform businesses to maximizing product ranges, Mirakl effectively empowers enterprises to enhance their digital presence through impressive marketplace and dropship solutions. It also renders tailored solutions to industry-specific retailers, including fashion, grocery, health and beauty, and so on. 5. Summing Up Unified retail management promises B2B businesses the ability to outperform competitors in the market, serving as a driving force behind enhanced selling competencies. From ensuring excellent customer experiences to streamlining operations and enabling data-driven decision-making, the marketplace software platform for unified retail empowers businesses by increasing their efficiencies, reducing costs, and helping them meet their business goals. Importantly, with the retail sector quickly transforming, companies investing in unified retail management software firmly set themselves up for sustained growth and business excellence in the digital marketplace.

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POS Solutions, POS Retail, Ecommerce Merchandising

E-commerce Market & Trends: A Report On How India Sells & Shops

Article | June 7, 2024

You have to be living in a cave if you haven’t experienced e-commerce already! No, we aren’t really bluffing when we say this. With a business model that is growing steadily at 23% year-over-year, aren’t e-commerce markets the place to be? Further, to add on, 2020 has been a year like no other in recent history. The events of the coronavirus pandemic that marked its spread on a global scale, worked wonders in bringing us closer to e-commerce than we ever were. The e-commerce industry was the backbone of humanity amidst the time of pandemic and uncertain lockdowns across different countries around the globe. Considering the fact that e-commerce has been suited to the trend amidst the pandemic, let’s have a look at how the world’s largest democratic, India, which is also one of the hot spots for e-commerce giants, has kept up with its buying and selling during 2020. Let’s get started! The total “your order is placed successfully” notification so far: Beginning its spree of three months, lockdown in the country was enforced in the last week of March. Being the innovators of ‘jugaad’(alternative way of solving or fixing a problem), Indian’s were prepared for the event, giving the e-commerce sites, a taste of dip with 2.40% on the overall orders placed (Yes, we should also consider the events of lockdown on courier facilities). However, this wasn’t it as the highest dip was about to come in April 2020, giving a 10% blow to the e-commerce industry. While these were the lower points, the e-commerce industry has experienced a boom in orders placed after April, marking the highest for the year with July. However, we are not done with the sales yet! Wonder which particular segment was the king of sales amidst the entire pandemic drama? Guess… Seems like we Indians love our gadgets really well, yes, it was the electronics! With ‘unlock 1.0’ in action, we had our carts prepared for checking out, the e-commerce industry in India witnessed a growth of 162%. However, this was just a mere aid to the losses as June faced a setback again! Interestingly, September marked a change in the charts, making the highest number of orders placed in e-commerce platforms, marking a 43% spike in electronic sales. How Indians sold in 2020! 2020 has been a year like no other (in both senses of the word). The extended lockdowns and social distancing helped our local kiranas (General Store) to share the platform beside some large enterprises, allowing businesses of all forms to adapt to hyper-local e-commerce. Conclusion Ecommerce has earned its rightful place as the most preferred shopping mode for us Indians. Thankfully, the markets have picked up with their pace, post the events of Unlock 1.0. For any business, one of the best news that they can conclude the year with is the fact that consumers are no longer using digital platforms for their daily needs. Online platforms have earned their rightful place, making it the perfect time to depend on e-commerce business. Lastly, have also secured the 9th position in global growth.

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How AI is changing the face of modern web design for retailers

Article | April 15, 2020

Consumers take just 50 milliseconds to decide whether your website is worth staying on. It's therefore important for websites to be of high-quality in order to make sales. For online retailers, items need to be presented in an enticing way that convinces customers to buy. Web design plays an important role in this. While a website needs to appeal aesthetically, it also needs to provide a simple user experience from landing on the page through to purchase.

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Spotlight

Lane Bryant

Lane Bryant is the most recognized name in women's specialty plus-size clothing. Our emphasis on fashion and fit - not merely size - makes Lane Bryant a style leader and the premier destination in its category. We offer fashionable items from casual to wear-to-work outfits as well as accessories and shoes.

Related News

POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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