E-commerce Market & Trends: A Report On How India Sells & Shops

RAJ JAISWAL | October 13, 2021 | 46 views

You have to be living in a cave if you haven’t experienced e-commerce already!

No, we aren’t really bluffing when we say this. With a business model that is growing steadily at  23% year-over-year, aren’t e-commerce markets the place to be?

Further, to add on, 2020 has been a year like no other in recent history. The events of the coronavirus pandemic that marked its spread on a global scale, worked wonders in bringing us closer to e-commerce than we ever were.

The e-commerce industry was the backbone of humanity amidst the time of pandemic and uncertain lockdowns across different countries around the globe.

Considering the fact that e-commerce has been suited to the trend amidst the pandemic, let’s have a look at how the world’s largest democratic, India, which is also one of the hot spots for e-commerce giants, has kept up with its buying and selling during 2020.

Let’s get started!

The total “your order is placed successfully” notification so far:

Beginning its spree of three months, lockdown in the country was enforced in the last week of March. Being the innovators of ‘jugaad’(alternative way of solving or fixing a problem), Indian’s were prepared for the event, giving the e-commerce sites, a taste of dip with 2.40% on the overall orders placed (Yes, we should also consider the events of lockdown on courier facilities). However, this wasn’t it as the highest dip was about to come in April 2020, giving a 10% blow to the e-commerce industry.

While these were the lower points, the e-commerce industry has experienced a boom in orders placed after April, marking the highest for the year with July.

However, we are not done with the sales yet!

Wonder which particular segment was the king of sales amidst the entire pandemic drama?

Guess…

Seems like we Indians love our gadgets really well, yes, it was the electronics!

With ‘unlock 1.0’ in action, we had our carts prepared for checking out, the e-commerce industry in India witnessed a growth of 162%. However, this was just a mere aid to the losses as June faced a setback again!

Interestingly, September marked a change in the charts, making the highest number of orders placed in e-commerce platforms, marking a 43% spike in electronic sales.

How Indians sold in 2020!

2020 has been a year like no other (in both senses of the word). The extended lockdowns and social distancing helped our local kiranas (General Store) to share the platform beside some large enterprises, allowing businesses of all forms to adapt to hyper-local e-commerce.

Conclusion
Ecommerce has earned its rightful place as the most preferred shopping mode for us Indians. Thankfully, the markets have picked up with their pace, post the events of Unlock 1.0.

For any business, one of the best news that they can conclude the year with is the fact that consumers are no longer using digital platforms for their daily needs. Online platforms have earned their rightful place, making it the perfect time to depend on e-commerce business. Lastly, have also secured the 9th position in global growth.

Spotlight

Bitmama

Bitmama was born in 2009, when two complementary teams of excellence got together: Reply Group’s digital and technological component, and Armando Testa Group’s creativity and advertising expertise.

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POS SOLUTIONS

Impact of Cashless Transactions on Third-Party Payments

Article | June 1, 2022

In recent years, with the progression and development of information technology and the Internet, the third-party payment platform has experienced immense up-gradation. This has resulted in facilitating people's lives to a great extent and simplifying and transforming the method of payment. With the accelerated advancement in the era of the Internet and the significant rise in the scale of third-party payment transactions, in comparison to the conventional mode of payment, these solutions have substantially increased people's consumption power by not only making operations more convenient and reducing transaction costs, but also by safeguarding the rights and interests of both parties. Shift Towards Cashless Transactions Bolstering the Third Party Payments There is a rapid shift towards the use of cashless point-of-sale (POS) solutions, driven by the growing digitalization. According to a study, nearly 82 percent of the population in the U.S. are using digital or cashless payments—defined to include in-app or browser-based online purchases, QR codes, in-store checkout using a mobile phone, and person-to-person (P2P) payments. Citing the trend, about 27% of consumers and around 32% of business owners said they believe the U.S. will become a completely cashless society in the coming future. Third-party payment solutions add functionality to the cashless transactions and act as payment aggregators, providing freedom and flexibility to customers to select the solutions they find most favorable to meet their financial needs. Therefore, with increasing cashless transactions, third-party payment solutions will gain huge traction across the POS sector. What’s Next? With the improvement in the urbanization level, the continuous growth of the urban population, and the appeal of third-party payment solutions, it is crucial to tap into the spending potential of customers. Hence, leading POS solution providers are emphasizing on development and introduction of new third-party and mobile POS systems. For instance, Paynear Solutions Pvt. Ltd., a financial technology company, announced the launch of a third-party omnichannel cashless solution under an umbrella through a mobile PoS solution, enabling all the business owners signed up with Paynear to seamlessly accept UPI transactions.

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8 POS Software Trends for 2022: New Forecasts and What's Next 2

Article | July 12, 2022

When the pandemic first started, most retail stores had to close, and some even suffered financial losses. Know more how retailers up scaled their businesses. Online shopping is quickly becoming the new norm in the wake of the COVID-19 pandemic. Most retailers had to migrate their businesses to the cloud in order to meet the current demands of highly tech-savvy consumers, and the use of POS software has become more important than ever. A cloud-hosted POS solution is no longer an option for small and large businesses, but rather a requirement. POS systems have provided retailers with a more efficient way to track inventory and manage sales, replacing the old cash register and traditional methods of selling. As ecommerce grows, POS solutions play an important role in increasing convenience for online customers and providing a customer-centric experience. To keep up with the latest POS system developments, there is a list of the most important POS software trends to watch for. By understanding current POS software adoption reports and key insights, you can maximize the potential of your existing POS solution or, better yet, have better ideas on financing trends by POS that can bring value to your retail business. Consumers had to reorient their purchasing toward needs like food, medicine, and other home items as the viral pandemic threatened everyone's health and safety. The US Census Bureau recently released a report that found that throughout the pandemic, retail stores providing food and beverages saw the biggest monthly growth in retail sales. To better understand how POS systems are assisting retailers in overcoming the challenges posed by the rapidly changing retail landscape, here’s a list of the most recent and importantPOS software trends: Cashless Transactions via Mobile POS Systems Adoption of Cloud-Hosted POS Systems Multichannel Commerce Customer Layout Programs Personalized Shopping Experience AI Integration in POS Systems Use of POS Data Analytics Simple POS Hardware Investing in modern POS systems and maximizing their rich feature sets can help your retail business go a long way, from attracting new customers to retaining a loyal customer base that can drive sales and support your long-term growth.

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Point-of-Sale Systems to Emerge as a Necessity for Modern Retailers

Article | March 22, 2022

Innovative POS systems with built-in advanced inventory management and secured payments to mandate their adoption by retailers. For businesses and retailers, conventional cash registers have long been an important part of sales operations during the past few years. But today, the cash registers of even the smallest of businesses are attached to a computer through "point-of-sale" (POS) systems. These novel solutions have garnered huge popularity over traditional cash registers as they not only ring up the sales but also provide crucial and real-time information about the customer and inventory. The importance of POS systems goes way beyond managing transactions at checkout counters across the retail industry. Emphasis on Improving Customer Experience Demands POS Adoption: With a growing fast-paced lifestyle, customers around the world are opting for faster, and more convenient shopping and billing experiences. Reassuring customers that their transactions are secure significantly increases satisfaction and customer loyalty. Since novel POS systems assist in providing faster checkout, flexibility in payment options, highly secured payments, and a seamless billing experience, these POS systems are extensively being adopted by modern retailers. According to a study, retailers across the U.S. lose nearly $45 billion, due to insufficient inventory in stock, and $224 billion, due to excess inventory. POS systems help in managing the inventory, resulting in declining losses by preventing excess or insufficient inventory. An estimate states that, an independent retailer with a $400,000 revenue can cut costs by nearly 10%, saving an average of $40,000 per year. What Comes Next? With technology getting better and new POS solutions like cloud-based, mobile, cashless payment, and others coming out, retailers are extensively installing POS solutions to make it easy for customers to pay. For instance, Veras Retail and ACCEO Solutions Inc., an American company specializing in all types of electronic payment transactions, announced plans to install their respective payment middleware solutions and point-of-sale software solutions in National Stores locations across Puerto Rico and the U.S. Hence, the growing focus on enhancing in-store customer experience and customer retention is mandating modern retailers to deploy POS solutions.

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Retail Industry Forecast for 2022

Article | July 8, 2022

While retail has faced its fair share of challenges over the last two years, the pandemic has also provided an opportunity for a long-overdue great retail reset, which could help many retailers move into a more stable—and profitable—position. To get there, you must balance short-term challenges with long-term commitments and transformational thinking. For nearly two years, predictions about the future of retail have appeared pessimistic, and retail headlines for 2022 don't look much better: empty store shelves, over one million unfilled retail jobs1, and surging inflation. However, these headwinds have resulted in some positive outcomes: retailers have been forced to re-examine legacy systems and strategies that have shaped the industry for years. To reap long-term and long-lasting benefits, retailers should continue down the remediation path they started at the start of the pandemic in 2022. Indeed, the next 12 months’ present opportunities to restructure obsolete supply chains, rightsize inventory management, review pricing, rebalance promotional cadences, and reinvent the physical store for the digital age. This will almost certainly necessitate entirely new ways of thinking and long-term commitments from retailers, but these efforts have the potential to forever change the way retailers do business. That future begins today by addressing short-term retail challenges with a long-term perspective. Three retail industry priorities and trends The resulting data, when combined with insights from 15 Deloitte retail subject-matter specialists, client work, and prior research, provides a snapshot of strategies and investment plans that help inform the industry's future. Reimagine the workforce Supply chain resiliency Digital revolution Retailers face significant challenges that will almost certainly outlast the pandemic, but there are also unexpected opportunities that can help them prepare for future disruptions. Retailers should embrace the current disruption and commit to a future pivot. To learn more, download our complete 2022 retail industry outlook.

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Spotlight

Bitmama

Bitmama was born in 2009, when two complementary teams of excellence got together: Reply Group’s digital and technological component, and Armando Testa Group’s creativity and advertising expertise.

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CommentSold Launches Point of Sale Solution Built on Stripe Terminal, Featuring Real-Time Inventory Management, Fraud Protection, Extremely Low Fees

CommentSold | September 23, 2022

CommentSold, the leading live video commerce solution enabling retail businesses to unlock sales growth through live selling, today announced the launch of its point of sale (POS) system built on Stripe, a financial infrastructure platform for businesses. This addition to CommentSold’s suite of solutions for retailers gives them access to a unified solution for in-person and online purchasing, inventory management, and seamless shopper experiences.Stripe Terminal is an in-person payments solution for modern businesses that will power CommentSold’s POS system and help online merchants augment their live selling revenue. Retailers use the CommentSold platform to simplify and automate retail operations, and marry their in-person and online presence through interactive shopping experiences. “Live selling is the future of retail, and consumer demand for it is growing rapidly. As retailers manage both online and in-person sales, it is increasingly important to get omnichannel inventory and payment handling right,We are thrilled to launch a point of sale system that ties directly into a shop's e-commerce platform. Our point of sale offering brings much-needed simplicity to our merchants as in-person sales can now update online inventory in real-time." Brandon Kruse, CEO of CommentSold For many customers, there's nothing better than having that special touch that comes with an in-person purchase, said Roshan Sadanani, Product Manager at Stripe.Our collaboration with CommentSold unifies online payments and point-of-sale for businesses, helping them grow revenue across live streams, live sales, and everything in between. CommentSold’s digital platform already simplifies inventory and order management, payments, invoicing, labeling, packaging, and fulfillment processing for business owners and enables live selling on social media, mobile apps, and websites. With the addition of its POS system, CommentSold retailers will now be able to save time and labor with a fully integrated platform, simplify fulfillment with a single inventory management system for in-store and online purchases and reduce POS costs with free initial setup and terminal fees. CommentSold’s POS system was launched via a pilot program for select CommentSold customers in September 2021. Early adopters deemed it a significant asset to their business operations, giving them easy access to critical data while creating a cohesive sales experience for online and in-person shopping. When CommentSold piloted the POS system with us, it was life-changing for our entire staff,” said Kati Kemph, owner of Illinois-based boutique Kie & Kate Couture. It’s been a seamless experience for both our brick-and-mortar business and our website, as well as our backend operations. Since adopting the POS, we’ve had far fewer errors and inventory discrepancies, which has had a tremendous impact on our sales. Since Kie & Kate Couture launched with CommentSold POS in November 2021, ~60% of their GMV has been through the POS. By combining their brick-and-mortar with their online and social selling, Kie & Kate Couture has established an omnichannel sales strategy a critical factor in driving and maintaining sales growth in retail. With CommentSold’s POS system, CommentSold customers can look up detailed information in existing accounts, create new accounts, add products to carts, add coupons, accept cash and credit, send email receipts, and integrate with receipt printers and cash drawers all via their iPads. CommentSold will develop new features and functionality over the coming months based on ongoing feedback. 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CommentSold’s technology continues to provide small businesses and enterprises with best-in-class solutions for delivering engaging live video commerce experiences, such as with their white-label live video commerce technology, Videeo, which gives enterprises the ability to deliver engaging, branded live video commerce experiences by easily integrating live selling into an online retailers' existing e-commerce stack. In 2021 alone, retailers working with CommentSold processed over $1.1B in GMV and shipped over 34M items. Clients use live video and shoppable video clips generated from live events to sell fashion, beauty, home goods, electronics and other items to over 16M registered users of the platform. CommentSold is led by entrepreneur Brandon Kruse and is based in Huntsville, Alabama

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Springbrook Software | October 04, 2022

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POS SOLUTIONS,POS RETAIL

Arryved Announces Integration With Fresh KDS, A Paperless Order Management System

Arryved | September 21, 2022

Arryved, the industry's most trusted point of sale system, announced today that their system now integrates with Fresh KDS. Fresh KDS is a paperless order management and guest communication system suited for food and beverage businesses of all sizes. In addition to organizing kitchen operations, it allows businesses to seamlessly communicate with guests via SMS texting.Fresh is committed to optimizing kitchen efficiency and the guest experience, pioneering the first cloud-based kitchen display system (KDS). Fresh is the premier innovator in the kitchen display space, focused entirely on driving speed of service, order accuracy, and guest experience. While operators navigate the shift to digital ordering and delivery, Fresh continues to bring previously unavailable enterprise features to independent operators. Fresh offers an intuitive mobile app that beautifully displays orders on a tablet (Android or iOS) in the food production area. Touchscreen ticket management lets KDS users split tickets between kitchen stations, color code tickets based on time elapsed, and even use custom hold times to fire orders at specific times. By improving efficiency and streamlining communication, Fresh KDS ultimately reduces mistakes which results in a better dining experience for guests. From an old school restaurant perspective, which is the way we used to operate, tickets would come in, and the chef or expeditor is standing there shouting out the order. We're just too high volume for that. It was getting to the point where it was slowing us down and it was a detriment to the guest experience," said Jeff Skiba, Director of Hospitality at Captain Lawrence Brewing Company, about the chaos in their kitchen prior to using Arryved's Fresh KDS integration. Now, each cook only sees the dishes they need to make at their particular station, and they don't have to rely on hearing a call from the expeditor. "It's helped us be faster in the kitchen. Speed is key when you have hungry mouths to feed. Plus, Fresh goes above and beyond typical KDS solutions with their SMS notification capabilities. This innovation allows merchants to automatically communicate with guests about their order via text. Merchants can customize messages to guests right from the KDS, notifying them when their order is received and when it's ready for pickup. Streamlined communication lets busy kitchens set clear expectations and offers comforting validation to diners. Partnering with the most advanced KDS out there proves Arryved's commitment to leading the customer experience revolution in food and beverage. "We're thrilled to be working with Fresh KDS.Regardless of what kind of kitchen our merchants are working with dine-in, takeout, or food trucks this solution significantly improves their operations. It's an integration that sets Arryved apart from standard POS systems." Stephen Younge, Arryved's newly minted Chief Technology Officer. Earlier this year, Arryved rebranded, sporting a bright new color palette and community-centric logo. Besides visual updates, the company shared their mission to be a point of service solution for all types of businesses, expanding beyond the craft beverage industry they initially set out to serve. After years of innovating their suite of comprehensive tools and hiring from all parts of the food and beverage industry, Fresh KDS is yet another feature that strengthens Arryved's capabilities. Feedback from our merchants is invaluable," continued Stephen. "We're listening to their needs and innovating our product in response." Arryved's receptiveness has resulted in an unprecedented net promoter score of 88, and a customer retention rate of 98% year-over-year. "If guests are happy, our merchants are happy. And if they're happy, we're doing our jobs right. About Arryved Founded in 2016, Boulder, CO based Arryved, Inc. is a point-of-service based software company specializing in the craft food, beverage, and entertainment service industries. In six short years we've grown from being an idea on a taproom coaster, to a revered platform serving hundreds of satisfied accounts. We're a team of tech geeks with relentless passion for, and extensive experience in, the food and beverage industry as both employees and consumers. Our goal is simple: deliver a flexible, reliable, team-centric platform that puts service first in every way. Evolve the archaic Point of Sale system from being a much-maligned obstacle into a flexible Point of Service tool that elevates guest experiences, fosters enhanced server relationships, and provides owners and managers with robust and easily digestible insight to make informed decisions.

Read More

POS SOLUTIONS,POS HARDWARE

CommentSold Launches Point of Sale Solution Built on Stripe Terminal, Featuring Real-Time Inventory Management, Fraud Protection, Extremely Low Fees

CommentSold | September 23, 2022

CommentSold, the leading live video commerce solution enabling retail businesses to unlock sales growth through live selling, today announced the launch of its point of sale (POS) system built on Stripe, a financial infrastructure platform for businesses. This addition to CommentSold’s suite of solutions for retailers gives them access to a unified solution for in-person and online purchasing, inventory management, and seamless shopper experiences.Stripe Terminal is an in-person payments solution for modern businesses that will power CommentSold’s POS system and help online merchants augment their live selling revenue. Retailers use the CommentSold platform to simplify and automate retail operations, and marry their in-person and online presence through interactive shopping experiences. “Live selling is the future of retail, and consumer demand for it is growing rapidly. As retailers manage both online and in-person sales, it is increasingly important to get omnichannel inventory and payment handling right,We are thrilled to launch a point of sale system that ties directly into a shop's e-commerce platform. Our point of sale offering brings much-needed simplicity to our merchants as in-person sales can now update online inventory in real-time." Brandon Kruse, CEO of CommentSold For many customers, there's nothing better than having that special touch that comes with an in-person purchase, said Roshan Sadanani, Product Manager at Stripe.Our collaboration with CommentSold unifies online payments and point-of-sale for businesses, helping them grow revenue across live streams, live sales, and everything in between. CommentSold’s digital platform already simplifies inventory and order management, payments, invoicing, labeling, packaging, and fulfillment processing for business owners and enables live selling on social media, mobile apps, and websites. With the addition of its POS system, CommentSold retailers will now be able to save time and labor with a fully integrated platform, simplify fulfillment with a single inventory management system for in-store and online purchases and reduce POS costs with free initial setup and terminal fees. CommentSold’s POS system was launched via a pilot program for select CommentSold customers in September 2021. Early adopters deemed it a significant asset to their business operations, giving them easy access to critical data while creating a cohesive sales experience for online and in-person shopping. When CommentSold piloted the POS system with us, it was life-changing for our entire staff,” said Kati Kemph, owner of Illinois-based boutique Kie & Kate Couture. It’s been a seamless experience for both our brick-and-mortar business and our website, as well as our backend operations. Since adopting the POS, we’ve had far fewer errors and inventory discrepancies, which has had a tremendous impact on our sales. Since Kie & Kate Couture launched with CommentSold POS in November 2021, ~60% of their GMV has been through the POS. By combining their brick-and-mortar with their online and social selling, Kie & Kate Couture has established an omnichannel sales strategy a critical factor in driving and maintaining sales growth in retail. With CommentSold’s POS system, CommentSold customers can look up detailed information in existing accounts, create new accounts, add products to carts, add coupons, accept cash and credit, send email receipts, and integrate with receipt printers and cash drawers all via their iPads. CommentSold will develop new features and functionality over the coming months based on ongoing feedback. CommentSold’s POS system is currently available to customers using CS Payments and includes benefits like one-click check-out, popular wallets like Apple Pay and Google Pay, local payment methods across most devices, and the CommentSold Dispute Protection service, which helps detect and prevent fraud. To celebrate the launch and enable retailers to develop their omnichannel infrastructure, all new and existing CommentSold customers will receive a waiver on credit card transaction fees on the POS system through 2023. About CommentSold CommentSold is the North American leader of live selling technology, with over 4,000 small to enterprise-sized retailers, more than 95M items sold and $2.8B+ in lifetime GMV. CommentSold’s technology continues to provide small businesses and enterprises with best-in-class solutions for delivering engaging live video commerce experiences, such as with their white-label live video commerce technology, Videeo, which gives enterprises the ability to deliver engaging, branded live video commerce experiences by easily integrating live selling into an online retailers' existing e-commerce stack. In 2021 alone, retailers working with CommentSold processed over $1.1B in GMV and shipped over 34M items. Clients use live video and shoppable video clips generated from live events to sell fashion, beauty, home goods, electronics and other items to over 16M registered users of the platform. CommentSold is led by entrepreneur Brandon Kruse and is based in Huntsville, Alabama

Read More

ERP

Long County, Georgia Selects Springbrook's Cirrus Cloud ERP Financial Platform

Springbrook Software | October 04, 2022

Long County, GA is the latest local government agency to move from an on-premises solution to Springbrook's Cirrus Cloud Financial platform. The platform is designed from the ground up specifically for small to medium sized local government agencies. The town is utilizing Springbrook's fully integrated Cirrus Cloud ERP suite including Utility Billing, Finance, Cashless Payments, Municipal Payments and Cash Receipts.Long County sought a robust and secure ERP that could scale as their projected needs grow over the next few years and selected Springbrook after reviewing several other market offerings.b Springbrook fulfills our needs and will provide our citizens with the modern experience that they demand, says Bernice Johnson, Finance Director of Long County, GA. Springbrook is actively working with many small to medium sized municipalities in the southeast. The flexibility of the Springbrook cloud platform provides local government agencies with superior protection against cyber-attacks, the ability to work from anywhere, and will enable the County's personnel to effectively run their entire administrative operation safely from any browser. Cirrus is a true cloud-based system that does not require downloading any additional software for access. "We have invested a tremendous amount into building an entirely new platform with the goal of bringing the most powerful cloud-based solutions to small and medium sized municipalities. We are solely focused on this market segment and have been for over 35 years. Springbrook is constantly expanding our solution suite to deliver new and innovative products, like Advanced Capital Budgeting and Mobile Work Orders. Our goal is to make it as easy as possible for local agencies do their jobs efficiently and securely," Robert Bonavito, Springbrook CEO. About Springbrook Software: Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Nearly 2000 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, utility billing and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. About Long County, GA: Located in southeast Georgia, Long County occupies 400 square miles of the Atlantic Coast Flatwoods. The county is bordered by Liberty, McIntosh, Tattnall, and Wayne counties, and its entire southwestern boundary runs along the Altamaha River.Long County, designated in 1920 from lands in Liberty County. Long County, historically and currently, is a rural, agricultural area. The principal farm crop was once cotton, but by the 1970s it had been replaced by tobacco, corn, soybeans, and cattle. The pine forests of the region have always played an important role in the economy.

Read More

POS SOLUTIONS,POS RETAIL

Arryved Announces Integration With Fresh KDS, A Paperless Order Management System

Arryved | September 21, 2022

Arryved, the industry's most trusted point of sale system, announced today that their system now integrates with Fresh KDS. Fresh KDS is a paperless order management and guest communication system suited for food and beverage businesses of all sizes. In addition to organizing kitchen operations, it allows businesses to seamlessly communicate with guests via SMS texting.Fresh is committed to optimizing kitchen efficiency and the guest experience, pioneering the first cloud-based kitchen display system (KDS). Fresh is the premier innovator in the kitchen display space, focused entirely on driving speed of service, order accuracy, and guest experience. While operators navigate the shift to digital ordering and delivery, Fresh continues to bring previously unavailable enterprise features to independent operators. Fresh offers an intuitive mobile app that beautifully displays orders on a tablet (Android or iOS) in the food production area. Touchscreen ticket management lets KDS users split tickets between kitchen stations, color code tickets based on time elapsed, and even use custom hold times to fire orders at specific times. By improving efficiency and streamlining communication, Fresh KDS ultimately reduces mistakes which results in a better dining experience for guests. From an old school restaurant perspective, which is the way we used to operate, tickets would come in, and the chef or expeditor is standing there shouting out the order. We're just too high volume for that. It was getting to the point where it was slowing us down and it was a detriment to the guest experience," said Jeff Skiba, Director of Hospitality at Captain Lawrence Brewing Company, about the chaos in their kitchen prior to using Arryved's Fresh KDS integration. Now, each cook only sees the dishes they need to make at their particular station, and they don't have to rely on hearing a call from the expeditor. "It's helped us be faster in the kitchen. Speed is key when you have hungry mouths to feed. Plus, Fresh goes above and beyond typical KDS solutions with their SMS notification capabilities. This innovation allows merchants to automatically communicate with guests about their order via text. Merchants can customize messages to guests right from the KDS, notifying them when their order is received and when it's ready for pickup. Streamlined communication lets busy kitchens set clear expectations and offers comforting validation to diners. Partnering with the most advanced KDS out there proves Arryved's commitment to leading the customer experience revolution in food and beverage. "We're thrilled to be working with Fresh KDS.Regardless of what kind of kitchen our merchants are working with dine-in, takeout, or food trucks this solution significantly improves their operations. It's an integration that sets Arryved apart from standard POS systems." Stephen Younge, Arryved's newly minted Chief Technology Officer. Earlier this year, Arryved rebranded, sporting a bright new color palette and community-centric logo. Besides visual updates, the company shared their mission to be a point of service solution for all types of businesses, expanding beyond the craft beverage industry they initially set out to serve. After years of innovating their suite of comprehensive tools and hiring from all parts of the food and beverage industry, Fresh KDS is yet another feature that strengthens Arryved's capabilities. Feedback from our merchants is invaluable," continued Stephen. "We're listening to their needs and innovating our product in response." Arryved's receptiveness has resulted in an unprecedented net promoter score of 88, and a customer retention rate of 98% year-over-year. "If guests are happy, our merchants are happy. And if they're happy, we're doing our jobs right. About Arryved Founded in 2016, Boulder, CO based Arryved, Inc. is a point-of-service based software company specializing in the craft food, beverage, and entertainment service industries. In six short years we've grown from being an idea on a taproom coaster, to a revered platform serving hundreds of satisfied accounts. We're a team of tech geeks with relentless passion for, and extensive experience in, the food and beverage industry as both employees and consumers. Our goal is simple: deliver a flexible, reliable, team-centric platform that puts service first in every way. Evolve the archaic Point of Sale system from being a much-maligned obstacle into a flexible Point of Service tool that elevates guest experiences, fosters enhanced server relationships, and provides owners and managers with robust and easily digestible insight to make informed decisions.

Read More

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