Doug Stephens on the future of the physical store

| February 26, 2019

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Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According to Forrester, over one-third of total U.S. retail sales are influenced by a mobile device during the buying process. As e-commerce continues to grow, will consumers still have an appetite for in-store experiences and how will physical stores continue to coexist with digital stores? To answer these questions, we took a glimpse into the future with Retail Prophet, Doug Stephens, one of the world’s foremost retail industry futurists. He is the author of Reengineering Retail and the Retail Revival, a keynote speaker, and a business advisor for today’s most innovative retail brands, such as Home Depot, Walmart, Disney, and Google. Stephens chatted with us about how the purpose of the physical store is shifting away from being a distribution center, towards a media experience, and how elevating the role of the retail associate is a key component to differentiating your customer experience.

Spotlight

Flight Club

Established in New York City over a decade ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City,Los Angeles, and Miami, Flight Club remains the premier source for authentic, rare sneakers.

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Established in New York City over a decade ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City,Los Angeles, and Miami, Flight Club remains the premier source for authentic, rare sneakers.

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