Doug Stephens on The Future of Retail: Online and Offline

| May 12, 2017

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In a landscape where the online retail experience seems to be constantly expanding, what does this mean for more traditional brick-and-mortar stores? Doug Stephens, author of "Re-engineering Retail: The Future of Retail in a Post-Digital World" examines how and why physical stores need to change in order to survive.

Spotlight

Sterling Jewelers

Akron, Ohio-based Sterling Jewelers is one of the U.S. operations of Signet Jewelers, making it part of the largest specialty retail jewelry company in the world. Signet is the largest specialty retail jeweler in the US, UK and Canada. Signet’s results derive from the retailing of jewelry, watches and associated services. The business is managed as three operating divisions: the Sterling division in the US, the Signet UK division, and the Zale division, which operates in the US and Canada.

OTHER ARTICLES

How physical retail provides opportunities for consumer outreach

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WeWork To Sell Iconic NYC Building To Amazon

Article | March 12, 2020

Amazon’s New York expansion plans will now include the former Lord & Taylor building in downtown Manhattan, as the eCommerce company announced that it will purchase the storied building from office sharing startup WeWork, according to the New York Post. The price tag on the building, famous for being the former New York hub for the shopping retailer, is in excess of $1 billion. The building’s current owner is WeWork, which has been having a difficult time as of late after a failed IPO and then the need for a bailout from SoftBank later. The building has 12 stories. It was sold to WeWork in 2017 for $850 million on the basis that it would become the WeWork headquarters.

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U.S. dairy farmers dump milk as pandemic upends food markets

Article | April 7, 2020

Despite strong demand for basic foods like dairy products amid the coronavirus pandemic, the milk supply chain has seen a host of disruptions that are preventing dairy farmers from getting their products to market. Mass closures of restaurants and schools have forced a sudden shift from those wholesale food-service markets to retail grocery stores, creating logistical and packaging nightmares for plants processing milk, butter and cheese. Trucking companies that haul dairy products are scrambling to get enough drivers as some who fear the virus have stopped working. And sales to major dairy export markets have dried up as the food-service sector largely shuts down globally.

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How the coronavirus and retail closures are accelerating the rise of Amazon

Article | April 19, 2020

Under orders to stay home, millions of Americans have turned to online marketplaces like Amazon to order much-needed essentials like toilet paper, food, hand sanitizer and cold medicine. In lieu of neighborhood supermarkets, consumers are relying on online grocery delivery services like Amazon Fresh, resulting in a cascade of delays and out-of-stock notices amid the unexpected rise in demand. Amazon has hired more than 100,000 new warehouse and delivery workers since March to help manage the surge in orders, and it’s planning to bring on 75,000 more workers. The unprecedented demand has propelled shares of Amazon to fresh highs. The stock hit an all-time high on April 16 and is up more than 28% for the year, compared with an 11% decline for the S&P 500. Investors have flocked to Amazon and other stay-at-home stocks like Netflix and Zoom in recent months, as consumers have come to depend on their services amid the lockdown.

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Spotlight

Sterling Jewelers

Akron, Ohio-based Sterling Jewelers is one of the U.S. operations of Signet Jewelers, making it part of the largest specialty retail jewelry company in the world. Signet is the largest specialty retail jeweler in the US, UK and Canada. Signet’s results derive from the retailing of jewelry, watches and associated services. The business is managed as three operating divisions: the Sterling division in the US, the Signet UK division, and the Zale division, which operates in the US and Canada.

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