Dhl ecommerce customer needs in ecommerce white paper

| July 10, 2018

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A major factor for sustainable success in the e-commerce sector is the customer’s satisfaction with the parcel dispatch. DHL commissioned two surveys on this topic in order to obtain reliable information about online shoppers’ experiences, preferences and criticisms concerning parcel dispatch: the Customer Journey1 of Online Shoppers and User behavior in e-commerce2 . These surveys examined every phase of parcel shipment – beginning with the ordering process to the parcel delivery and the parcel receipt. The way services are actually used along the logistics chain was considered, as were the particular customer wishes.

Spotlight

Entertainment Benefits Group

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

OTHER ARTICLES

How A Toy Retailer Is Adding Quality Play Time To Quarantine

Article | March 25, 2020

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How does Technology help in Business Growth?

Article | February 12, 2021

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Article | March 2, 2020

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Spotlight

Entertainment Benefits Group

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

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