CUSTOMER SERVICE IN RETAIL

| January 31, 2018

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With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption. It has meant that brick-and-mortar stores are now competing with online retailers where location is not an issue. This translates to offline retailers having to fight back to create an offering that will entice their customers to come in. Encouraging the public to come in-store isn’t easy in today’s world when a consumer can easily log onto a website and order just about anything they want as they commute, as they work, or even as they lie in bed.

Spotlight

Walmart eCommerce Mexico

The leading company in eCommerce in Mexico operating the sites of Walmart, Superama, Sam's Club and Vudu. Our approach is totally to our customers and for this we have the best options of products in the market, guaranteeing that your purchase is safe and that the product you will receive in the time offered.

OTHER ARTICLES

Plunge in digital ad prices opens spending opportunity for start-ups in gaming, e-commerce and online education

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How the coronavirus and retail closures are accelerating the rise of Amazon

Article | April 19, 2020

Under orders to stay home, millions of Americans have turned to online marketplaces like Amazon to order much-needed essentials like toilet paper, food, hand sanitizer and cold medicine. In lieu of neighborhood supermarkets, consumers are relying on online grocery delivery services like Amazon Fresh, resulting in a cascade of delays and out-of-stock notices amid the unexpected rise in demand. Amazon has hired more than 100,000 new warehouse and delivery workers since March to help manage the surge in orders, and it’s planning to bring on 75,000 more workers. The unprecedented demand has propelled shares of Amazon to fresh highs. The stock hit an all-time high on April 16 and is up more than 28% for the year, compared with an 11% decline for the S&P 500. Investors have flocked to Amazon and other stay-at-home stocks like Netflix and Zoom in recent months, as consumers have come to depend on their services amid the lockdown.

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Retail's secret weapon: Order fulfillment optimization

Article | February 12, 2020

The start of a new year is the perfect time to reflect on the past and prepare for the future. While holiday 2019 was another record year for retail sales, brands faced some serious challenges when it came to a shortened shopping window and the ever-growing consumer expectations around timely, accurate, and convenient deliveries (and returns). Some may believe these woes to be behind us now that the holidays are over, but the potential for spikes in product demands remains throughout 2020 leading into next year's holiday season. And if history has shown us anything, it's that now is the time for retailers to implement the right processes and technologies that ensure seamless and positive customer experiences, or risk ongoing negative impacts to the bottom line.

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Factories shift operations in scramble to restock supermarket shelves

Article | March 16, 2020

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Spotlight

Walmart eCommerce Mexico

The leading company in eCommerce in Mexico operating the sites of Walmart, Superama, Sam's Club and Vudu. Our approach is totally to our customers and for this we have the best options of products in the market, guaranteeing that your purchase is safe and that the product you will receive in the time offered.

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