Customer experience for retail industry

| June 20, 2017

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Retail looking to cement customer loyalty in today’s digitized economy must create customer centric shopping experiences. This requires a holistic strategy that uses emerging technologies to curate personalized customer experience journeys.

Spotlight

k-eCommerce

k-eCommerce delivers an innovative, cloud-based eCommerce solution that simplifies and accelerates your ability to sell online. Fully integrated with the Microsoft Dynamics™ suite and SAP Business One™, our solution offers a complete omnichannel platform for B2B and B2C. In business since 1999, k-eCommerce is used in over 1500 sites in 15 countries. Our highly scalable, turnkey solution offers organizations in industries including wholesale, distribution and retail, the flexibility to grow their online business. Our eCommerce and payment processing knowledge is extensive and backed by over 15 years of experience.

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FLEXIBILITY THE ORDER OF THE DAY IN RESTAURANT POS

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In this previous blog, we set out how self-service kiosks represented a new vision for customer-centric POS in the hospitality trade, building on the work done by QSR pioneers such as McDonalds and Nando’s. Of course, there is no one-size-fits-all solution for how the future of POS in the restaurant sector will evolve. Different operators with different priorities will want to get different things from point of sale, not least because customers will also have varying demands and expectations. The beauty of modern technology is that it can provide the agility to meet a diverse range of needs. POS systems are no longer all about having tills at fixed points on the premises, they can operate in many different ways at once. Digitisation has unshackled POS, allowing restaurateurs to focus on shaping the optimum customer experience, with choice and flexibility at its heart.

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Key Development That Will Drive the Retail Sector

Article | February 20, 2020

The retail market of India is assessed to cross $1.3 trillion by 2020. Major factors responsible are the economic development, changing demographics, expanding disposable income, development of e-commerce and organized retailers helping the segment to change and advance quickly. For retailers, the way to progress lies in making a remarkable shopping experience for customers while they are present in stores or shopping on the internet. Web experience, customized suggestions and information analysis are helping retailers offer better products and services to their customers. Profound data interpretation and search history is helping retail players show signs of improvement in their walk-ins. This information assists with making advancements on individual client's preferences, choices and buying decisions.

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Diversify Your 3PL Warehouse for Ecommerce

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In today’s changing landscape for third-party logistics warehouses, the ability to evolve is more important than ever. One of the best ways to meet this challenge is to shift from traditional B2B fulfillment to ecommerce workflows. With more than 2 billion digital buyers worldwide, and the total global retail ecommerce sales estimated to reach $4.13 trillion this year, warehouses looking to adapt will be able to continue to help their customers meet the growing demands of online buyers. In this webinar, you will learn the best practices used by 3PLs looking to make the move to ecommerce or how to enhance their ecommerce operations.

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3 Retail Stocks to Sell Before Their Shares Fall Further

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With retail stocks hammered in the coronavirus-driven market selloff, should you buy the dip? Some retailers, like Costco, may see upside from the panic. But, there are scores of retailers who could see diminished profits in the near term. Why? Supply shocks, for one. Also, if this crisis causes a recession, expect to see decreased consumer spending. The brick-and-mortar retail sector is already feeling a squeeze thanks to Amazon (NASDAQ:AMZN). In other words, the “retail apocalypse.” This may be a more material factor for smaller, niche retailers. However, even major retailers struggle to stay relevant in the face of e-commerce growth.

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Spotlight

k-eCommerce

k-eCommerce delivers an innovative, cloud-based eCommerce solution that simplifies and accelerates your ability to sell online. Fully integrated with the Microsoft Dynamics™ suite and SAP Business One™, our solution offers a complete omnichannel platform for B2B and B2C. In business since 1999, k-eCommerce is used in over 1500 sites in 15 countries. Our highly scalable, turnkey solution offers organizations in industries including wholesale, distribution and retail, the flexibility to grow their online business. Our eCommerce and payment processing knowledge is extensive and backed by over 15 years of experience.

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