Customer Engagement in the Modern Retail Environment

| June 21, 2017

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Disparate systems prohibited their strategic goals of transitioning from a collection of stores to a chain of stores with a unified view of consumer, inventory, and real-time sales data to make more timely business decisions.

Spotlight

Blue Bottle Coffee

“Blue Bottle is coffee and people. Not necessarily in that order.”In our eyes, coffee’s main purpose is to be delicious. We go to great lengths to source, roast, taste, and prepare coffee so our guests can enjoy it at peak deliciousness.We know that good coffee depends on strong community. We work directly with farmers around the world to source our coffees as sustainably and ethically as we can. We hire team members who are dedicated to creating beautiful experiences with coffee.

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NETWORK WITH INDUSTRY LEADERS

Article | July 20, 2020

Thank you to all of our sponsors and partners! Our MPC20 conference is going virtual to keep you safe, but the content is more valuable than ever. As the world battles COVID-19, we turn our eyes toward mobility, risk mitigation, and virtual workplaces. Digital commerce is literally keeping most businesses in business. By registering now, you are guaranteeing your opportunity to hear from experts from many of the world’s largest brands including U.S. Bank, Zelle, Aliaswire, Pinterest, PAID, Heartland, Intel and IBM.

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How A Toy Retailer Is Adding Quality Play Time To Quarantine

Article | March 25, 2020

There are 32 million kids under the age of 14 in the U.S. This week, and for who knows how much longer, they will be home from school due to the COVID-19 crisis. It may sound like a situation that will try the patience of any parent. But Bill Onderdonk, COO of high-end toy and game company KiwiCo, tells PYMNTS CEO Karen Webster that he thinks he has a solution. “If you want to spend quality time with your kids, they’re great projects for two or three people to do together,” he said. “So that’s sort of the other flip side of this crisis. On a broader scale, parents are concerned about how much time kids are spending in front of screens, whether that’s video games, phones or social media. Our products are a great alternative, because they are engaging and fun for kids.”

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Clorox responds to gouging on amazon, turns off ads as cleaning wipes run low

Article | March 11, 2020

Clorox has stopped advertising on Amazon because its products have sold out, with shoppers having rushed to grab any disinfectant wipes available during the coronavirus outbreak. On Wednesday, Clorox confirmed that as stores of its cleaning products dry up online, it has pulled back on advertising—an example of how the COVID-19 pandemic can create ripple effects throughout retail, advertising and beyond. Clorox also is contending with third-party sellers taking its products and selling them for exorbitant prices, part of a gouging spree that has played out online and in stores ever since consumers began hoarding products like disinfectant wipes, toilet paper, food and other goods.

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WFH? Here’s how to manage your ecommerce order deliveries successfully

Article | April 6, 2020

The outbreak of the novel coronavirus has turned the whole world upside down. No one is sure about anything anymore. And that scares us. Luckily, the culture of remote working has been catching on. There are a gazillion tools that help you get rid of the snags of WFH. Regardless, managing your team as an ecommerce business owner remotely is no joke. Especially during a time when you cannot afford to lose business or customers. Here’s a cheat sheet to stay on top of your orders in the age of social distancing. Real-time shipment monitoring: The good news is that there is a greater push for shopping online. More and more customers are seeking comfort in the ease of ordering products online. In the US, there has been a surge in the ecommerce order volume for health and beauty products. The real challenge is staying on top of order fulfillment. You need a unified portal that tracks and monitors your packages in real-time.

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Spotlight

Blue Bottle Coffee

“Blue Bottle is coffee and people. Not necessarily in that order.”In our eyes, coffee’s main purpose is to be delicious. We go to great lengths to source, roast, taste, and prepare coffee so our guests can enjoy it at peak deliciousness.We know that good coffee depends on strong community. We work directly with farmers around the world to source our coffees as sustainably and ethically as we can. We hire team members who are dedicated to creating beautiful experiences with coffee.

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