Creating customer experiences in retail with Migros and Netconomy at NRF 2020

Migros and Netconomy highlight the SAP technology behind their innovative approach to create exceptional in-store customer experiences.

Spotlight

Delhaize Group

We’re excited that we are now Ahold Delhaize. From now on we’ll now be posting all our latest company news to our new LinkedIn page - click below and follow us there to stay up-to–date.

OTHER ARTICLES
POS Solutions

How to optimize your webshop and boost online sales

Article | April 4, 2024

We all know that retail is moving online. E-commerce presents a great sales opportunity for retailers moving their brick-and-mortar shop to the web and brand new online businesses alike. However, it’s not enough to just create a webshop. The most successful retail webshops are optimized to reflect their products, brand, and customer interests. It’s an important part of the digital sales process.

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POS Solutions, Ecommerce Merchandising

NETWORK WITH INDUSTRY LEADERS

Article | June 7, 2024

Thank you to all of our sponsors and partners! Our MPC20 conference is going virtual to keep you safe, but the content is more valuable than ever. As the world battles COVID-19, we turn our eyes toward mobility, risk mitigation, and virtual workplaces. Digital commerce is literally keeping most businesses in business. By registering now, you are guaranteeing your opportunity to hear from experts from many of the world’s largest brands including U.S. Bank, Zelle, Aliaswire, Pinterest, PAID, Heartland, Intel and IBM.

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POS Solutions, POS Retail

Fashion retailers may have to write-off £15bn worth of spring and summer stock

Article | January 12, 2024

Unprecedented volumes of clothing are building up in warehouses as fashion retailers are unable to sell their spring and summer stock. The majority of physical shops in the UK remain closed under the government’s current lockdown measures, with sales of non-food items down by 70 per cent according to research by Retail Economics and Alvarez & Marsal reported by the Times. The study found that more than 50 per cent of non-food retailers in the UK will likely run out of cash in the next six months, with all major non-food retailers operating in negative cash flow at present.

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Cloud Based POS

Elevating Payment Experiences: Unmasking Top 15 POS Solution Providers

Article | September 7, 2023

Delve into top POS providers and their comprehensive offerings. Discover how these robust payment solutions collectively shape the trajectory of payment experiences and customer satisfaction. An extensive Point-of-Sale (POS) solution is essential in the current business environment. These solutions seamlessly integrate sales, inventory, and consumer data, enhancing overall operational efficiency. With streamlined transactions, accurate inventory management, and extensive sales analytics, businesses are able to make informed decisions, optimize resource allocation, and improve customer experiences. A robust POS solution exceeds transaction processing to become a strategic tool that enables businesses to navigate complexity and flourish in an increasingly competitive market. Thus, adopting a POS payment solution from reliable and recognized companies is crucial for businesses. From secure transaction processing to real-time inventory tracking and insightful sales analysis, a dependable POS solution provider equips businesses with the tools to enhance efficiency, optimize decision-making, and elevate overall customer experiences. Here are some of the leading POS solution providers: Toast Toast is a transformative force in the hospitality industry, empowering businesses of all sizes to cultivate exceptional teams, increase revenue streams, maximize operational efficiency, and captivate customers. The company offers an exhaustive platform encompassing point-of-sale, visitor marketing, digital ordering and delivery, payroll and HR functions, as well as restaurant-grade hardware by combining profound insight into the culinary space with innovative cloud software and restaurant-grade hardware. Toast redefines the contours of restaurant administration with its sophisticated technological suite as part of its unwavering dedication to enhancing dining experience. Lightspeed Lightspeed Commerce is a cornerstone for the organizations that constitute the core of the worldwide economy. It enables merchants to drive innovation, expedite operations, and deliver unparalleled customer experiences by providing a comprehensive commerce platform. The company's cloud-based solution integrates and harmonizes both physical and online operations, from facilitating multi-channel sales to ensuring efficient global payments and providing financing options. Lightspeed's solution is a strategic enabler for businesses pursuing growth, efficiency, and superior customer engagement when navigating the complex terrain of commerce. TouchBistro TouchBistro has established itself as a key participant in the hospitality industry by providing an integrated platform that combines front-of-house, back-of-house, and guest engagement solutions. The company assists restaurant owners in optimizing and streamlining their operations by leveraging its powerful combination, thereby reducing the need for manual tasks and augmenting the focus on customer interactions and business expansion. This advanced solution redefines operational efficiency in the restaurant industry, reinforcing TouchBistro's dedication to facilitating seamless connectivity and nurturing sustained growth for its clients. Clover A subsidiary of Fiserv, Clover Network Inc. is at the forefront of innovation with its complete, open-architecture point-of-sale system designed to meet the needs of small and medium-sized business owners. As an influential force, the company's products redefine the consumer-merchant engagement dynamics and pave the way for frictionless interactions. Through Clover, Fiserv embarks on a mission to establish a leading operating system, bringing in a new era of commerce-enabling applications and solutions designed to empower business owners in a variety of industries. Revel Systems Revel Systems serves as a catalyst for the goals of retailers and restaurants by providing a cloud-based POS and business management system. Engineered for optimal security, user-friendliness, stability, and service excellence, Revel's ecosystem surpasses obsolete legacy solutions by offering an iOS-based POS platform that combines cloud-based innovation with the mobility of the iPad. This transformative strategy positions Revel Systems as the centerpiece for businesses seeking to modernize operations and enhance consumer experiences in a dynamic market. Talech Point of Sale Talech Point of Sale emerges as the preeminent solution, providing merchants with practical and user-friendly POS software solution that is enriched with holistic analytics and deep insights. Talech is steadfast in its mission for empowering small and medium-sized businesses to improve operational efficiency and accelerate sales growth in a fiercely competitive environment. Talech intends to provide local companies with insights comparable to those available to large-scale retailers and sizeable online commerce platforms, thereby leveling the playing field for all parties. Lavu Inc. Founded on the visionary principle of utilizing technology to design products, Lavu Inc., assists in enhancing the customer experiences by providing POS system for small business owners. The company's cloud-based iPad point-of-sale system integrates the extensive functionality of traditional systems with built-in customization and adaptability powered by cutting-edge technology. This convergence positions Lavu Inc. as a dependable partner for small businesses attempting to navigate the complexities of commerce with innovation and efficiency in the lead. LevelUp LevelUp is a pioneering force in the creation of cutting-edge mobile experiences for over 200 national brands. Its mission is to equip businesses with the tools needed to cultivate meaningful customer relationships, accelerate sales growth, and develop a robust, scalable mobile strategy. The company's platform offers a flexible suite of customized functionalities, including mobile rewards, seamless native online ordering, secure payments, dynamic customer relationship management, and a variety of other features. LevelUp's unwavering dedication to innovation positions itself at the forefront of enabling businesses to cultivate long-lasting consumer relationships. MenuSifu Menusifu Inc., based in New York City, was founded in 2013 by a group of ambitious and inventive high-tech engineers to introduce next-gen restaurant POS software solution. The MenuSifu POS terminal, MenuSifu mobile apps, and MenuSifu's online order system designed for iPad, iPad mini, and iPhone have helped the company achieve prominence in a remarkably brief period of time. By balancing innovation and cost-effectiveness, Menusifu Inc. has emerged as a significant contributor in the ever-evolving sphere of restaurant technology, offering businesses comprehensive solutions to improve operational efficiency and cultivate dynamic customer engagement. Trivec Trivec is a renowned provider of restaurant-specific POS systems in the European hospitality market. Its extensive POS solutions are designed to improve the ordering and payment processes of restaurants, bars, and hotels. Trivec's portfolio comprises traditional POS systems, QR-based solutions, card payment terminals, mobile POS solutions, handheld devices, and beverage systems, among other products. Through its dedication to innovation and seamless integration, Trivec delivers a transformative suite of hospitality solutions that expedite operations and enhance customer experiences. eHopper eHopper is a global provider of user-friendly management systems committed to empowering small enterprises worldwide. With a devotion to enhancing seamless interactions and facilitating operational efficiency with customers and clients, eHopper offers wide-ranging solutions, including POS hardware, mobile POS, inventory management solutions, POS software solution, and others, tailored to the particular requirements of small businesses. By effectively addressing the operational landscape, eHopper intends to substantially lower operating costs, thereby fostering increased profitability for small businesses attempting to thrive in the modern competitive market. Heartland A division of Global Payments Inc., Heartland is a market leader in the field of payment processing across the US. It offers a range of services, including debit, credit, and prepaid card processing, powered by its cutting-edge security technology, Heartland SecureTM, and a robust breach warranty. Furthermore, Heartland provides point-of-sale systems, e-commerce platforms, mobile commerce solutions, payroll solutions, marketing tools, and various additional business services. The company plays a pivotal role in influencing modern business transactions and services, with a reach of over 400,000 business and educational locations across the country. Mad Mobile Mad Mobile is an internationally recognized technology company famous for its exceptional and scalable restaurant and retail solutions. The company specializes in redefining consumer engagement and enables businesses to transform their interactions with customers. Their one-of-a-kind platform enables the seamless incorporation of mobility into existing systems, thereby boosting sales performance and digitizing the passenger experience. As a leader in technology-driven solutions, Mad Mobile is at the leading edge of propelling innovative mobile experiences in the business environment. ItsaCheckmate ItsaCheckmate is a notable provider of an all-encompassing two-way integration solution that connects point-of-sale systems to the dynamic realm of on-demand services. This integration not only ensures a seamless transition to the evolving on-demand world but also equips businesses with robust monitoring and reporting capabilities, thereby optimizing profitability, revenue, and operational efficiency. ItsaCheckmate has partnerships with over 150 point-of-sale systems and third-party marketplaces, including industry leaders like DoorDash, Uber Eats, Grubhub, ASAP, EZcater, and ChowNow. ItsaCheckmate is committed to democratizing technology, thereby making it accessible and cost-effective for restaurants of all sizes. KwicKPOS KwicKPOS has emerged as one of the leading full-featured POS providers for restaurant management. The company exceeds hardware limitations by integrating diverse clientele requirements onto a unified platform, displaying the qualities of intelligence, fluidity, and efficiency. KwicKPOS revolutionizes the course of restaurant operations by providing a broad range of features, including POS, kiosk systems, online ordering, CRM, Kitchen Display Systems (KDS), marketing tools, delivery services, and cloud-enabled features. This robust solution improves administration and increases profitability, making it an indispensable asset for enhancing restaurant performance. Bottom Line In the vast tapestry of contemporary commerce, the function of cloud POS systems extends beyond the mere facilitation of transactions. These top 15 POS solution providers collectively aim to enhance payment experiences, leveraging their individual strengths. By entrusting their payment requirements to these POS solution providers, companies can emphasize their core operations, secure in the knowledge that their technological foundation can adapt and expand alongside the business. As businesses navigate an ever-changing environment, the profound impact of these providers becomes apparent; an integration of technology, competence in business, and consumer-centricity that collectively alters the trajectory of commerce itself.

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Spotlight

Delhaize Group

We’re excited that we are now Ahold Delhaize. From now on we’ll now be posting all our latest company news to our new LinkedIn page - click below and follow us there to stay up-to–date.

Related News

POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

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POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

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POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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POS Retail

Leading Wireless Retail Platform Provider Real Time Technologies Continues Growth and Expansion With Acquisition of Your Ware Software

Real Time Technologies (RT²) | January 24, 2024

Real Time Technologies, Inc (RT²), the largest enterprise front-end software platform serving Fortune 500 companies in the U.S. wireless industry, announced today its acquisition of Your Ware Software, a provider of customized business intelligence, sales, and compensation reporting for the wireless retail postpaid channel. Trusted by tier-one telecom carriers to provide retail activation, point-of-sale (POS), payments, business intelligence, and inventory management solutions, RT²'s acquisition of Your Ware Software adds key capabilities to its burgeoning retail wireless store solutions, enabling further expansion into postpaid channels for customers. The purchase is expected to add access to another 4,000 postpaid locations for RT²'s industry-leading wireless retail platform, setting the company up for another banner year in 2024. "The acquisition of Your Ware significantly expands RT²'s presence in the postpaid retail environment and adds to our long-standing success as the leading enterprise POS and Payments provider in prepaid wireless channels," said Omar Azrag, CEO of RT². "The Your Ware team has similar DNA to RT² and brings a world-class level of service specializing in building and deploying customized solutions for the postpaid channel. We are thrilled to have them part of the RT2 family," says Ali Koumaiha, Founder & CPO of RT². "For 22 years, Your Ware Software has designed POS, inventory management, and commission-tracking software for authorized retailers representing tier-one U.S. telecom carriers. Our team of world-class developers and engineers are excited to join the RT² family and continue to serve our customers with the industry-leading products and services they've come to expect. This deal is a triumph for our employees and our customers," says Chris Jones, CEO of Your Ware Software. Neither party disclosed the terms of the deal at this time, and it will remain confidential. In August of 2022, RT² acquired IAS, formerly Qpay from InComm Payments, specializing in customizable payment and technology solutions and the payment processor of choice for retailers, master agents and wireless carriers. RT² has since transformed and simplified the payment offering with an industry-first service model, much to the delight of their long-term customers. About Real Time Technologies (RT²) RT² offers the most flexible cutting-edge Retail Management Solutions that encompass POS, inventory management, payment services, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless industry. RT² support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. Now serving over 14,000 retail locations across the US, Territories, and Canada. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Learn more at www.rt2.com.

Read More

POS Solutions

XY Retail Introduces Cutting-Edge Order Management System for Luxury Retailers

XY Retail | January 08, 2024

XY Retail, a leader in innovative retail solutions, today announces the launch of its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and Clienteling solutions. In response to evolving retailer needs, XY Retail has engineered a comprehensive OMS that not only streamlines order processing but also works seamlessly with the existing XY POS and Clienteling systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance. The XY Retail OMS offers: End-to-End Integration: The XY OMS is intricately woven into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. This end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints. Effortless Order Processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfillment. Retailers can now seamlessly track and fulfill customer orders with precision. Real-Time Inventory Visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimize stock, minimize overstock or stockouts, and enhance overall inventory management. Clienteling Enhancement: The integrated OMS elevates the clienteling experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalized and targeted engagement. Data-Driven Decision Making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behavior, inventory trends, and sales performance, facilitating strategic planning and business growth. "We're excited to introduce our integrated Order Management System, marking a significant step in advancing retail operations,” said Susan Jeffers, CEO of XY Retail. “By seamlessly merging order management with our POS and Clienteling systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency, and empowering our clients to stay ahead in a dynamic industry." About XY Retail XY Retail is a trailblazer in the world of unified commerce solutions, revolutionizing the retail landscape with cutting-edge technology and innovation. Our microservices based, API-first, cloud-native platform seamlessly and vertically integrates mobile point of sale, order management, clienteling, and omnichannel capabilities, empowering global brands to deliver unparalleled customer experiences. With a commitment to excellence and a vision for the future of retail, XY Retail is at the forefront of shaping the next generation of innovative and dynamic commerce.

Read More

POS Retail

GK Announces GK Engage, a Highly Personalized Loyalty Solution for Any Retail Touch Point Including Mobile Devices and Point-of-Sale

Business Wire | September 28, 2023

GK today announced its latest solution, GK Engage, a modern, comprehensive and AI-powered loyalty program for every omnichannel retail touch point. This solution empowers retailers to create highly contextualized and personalized outreach including messaging, discounts and rewards that improve customer lifetime value and enrich a retailer’s competitive differentiation. GK Engage was announced at GK’s first-ever Retail Innovation Summit for the Americas, which is taking place Sept. 25-26 in Raleigh, North Carolina. Attendees can view GK Engage, alongside other GK solutions, at the newly unveiled GK Customer Experience Center. GK is a world leader in point-of-sale (POS) technology and, as a result, its product team has talked with retailers who wanted more out of their loyalty systems. To fill this gap, GK developed GK Engage, a modern take on loyalty. The solution draws inspiration from two successful GK solutions, MCA, GK’s mobile loyalty program, and T+ Loyalty. These predecessor technologies have serviced more than one billion transactions per year for over six million registered users. Now, GK Engage customers will reap these benefits at scale using one comprehensive platform that works across a diverse range of online and in-store retail touch points. GK Engage provides retailers with real-time, AI-driven, personalized loyalty offers that surprise and delight customers. The complete solution creates loyalty tiers that automatically track all customer interactions and generate relevant campaigns to safeguard long-term retailer relationships and customer lifetime value. GK Engage can be integrated with merchandise master data and customer data to ensure all recommendations, promotions, coupons and more are beneficial to the individual customer, as well as the retailer’s current inventory availability and financial goals. What’s more, GK Engage is already integrated into GK’s OmniPOS solution across all touch points including traditional POS, self-checkout kiosks, mobile, and frictionless store technology like GK GO. “GK Engage was created for any retailer, regardless of where they are in their loyalty journey,” said Michael Jaszczyk, chief digital transformation officer, GK and CEO, GK Americas. “The solution is extremely flexible. For some retailers, GK Engage will serve as a complete solution, while others may integrate the solution into a CRM or an existing customer offer system. I look forward to presenting GK Engage alongside our other innovative solutions at the now unveiled GK Customer Experience Center.” Today and tomorrow, GK customers and partners from across the U.S., Latin America and Canada are gathering at GK’s US headquarters in Raleigh, North Carolina to take part in the 2023 GK Retail Innovation Summit. In addition to hearing from renowned retail experts like Greg Buzek, founder and president, IHL Group, attendees can visit GK’s new Customer Experience Center. The center showcases GK technology and allows viewers to envision a modern, efficient and exceptional shopper experience across various key touch points including the point-of-sale, the fuel pump and the e-commerce site. At the Customer Experience Center, prospective retail customers can hear from solution experts who will help them to design the best solution deployment for their end-customers. The technology featured in the center includes GK Engage, GK OmniPOS, self check-out, GK Drive, GK GO, GK AIR (artificial intelligence for retail) and fraud prevention solutions from Fujitsu, which invested in GK as a strategic investor earlier this year. About GK GK breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touch points. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

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