COVID-19 will bring lasting innovation to retail

PAUL CHAPUIS | April 21, 2020

article image
To say these are interesting times for the retail sector would be an understatement. COVID-19 has created a dichotomy the likes of which we've never seen before. On the one hand, a large percentage of retailers have closed up shop temporarily either in response to regulatory mandates, or due to dwindling customer foot-traffic. And on the other hand, a number of retailers remain open for business and under great strain as nearly all remaining retail traffic is funneled to grocery stores, pharmacies, hardware stores and big-box retailers considered to be essential in the eyes of regulators.

Spotlight

Mi4biz Customer Service Management

Mi4biz, the new generation Customer Service management tool, provides a unified view of customer relations and issue management. Mi4biz is being successfully used not only in enterprise organizations requesting advanced features and integrations but also in small businesses which have limited human resource and limited budget is available.

OTHER ARTICLES

Fashion retailers may have to write-off £15bn worth of spring and summer stock

Article | April 15, 2020

Unprecedented volumes of clothing are building up in warehouses as fashion retailers are unable to sell their spring and summer stock. The majority of physical shops in the UK remain closed under the government’s current lockdown measures, with sales of non-food items down by 70 per cent according to research by Retail Economics and Alvarez & Marsal reported by the Times. The study found that more than 50 per cent of non-food retailers in the UK will likely run out of cash in the next six months, with all major non-food retailers operating in negative cash flow at present.

Read More

Google Enjoy Retail store Will take Down Controversial Infowars App

Article | April 15, 2020

The controversial Infowars app, an outlet of infamous conspiracy theorist Alex Jones, has been taken down from the Google Play Keep for spreading misinformation about COVID-19, the illness caused by the new coronavirus. Google confirmed to WIRED that it taken out the application, which had more than 100,000 downloads. The app sold numerous products, contained films and content from Jones, and offered dwell broadcasts of The Alex Jones Display. The Infowars application was eradicated subsequent a online video that was posted to it previous 7 days, in which Jones questioned initiatives in slowing the spread of the coronavirus, which includes social distancing and self-quarantines.

Read More

3 Reasons Why Divante is The Solution To Your eCommerce Software Needs

Article | April 15, 2020

If you own a business, then hiring an eCommerce Software house is vital and will help you to gain a competitive advantage. An excellent eCommerce software house will provide you with software solutions that help you to manage your online business. All around the world, businesses are utilizing eCommerce software to help them with their online stores. Developing an eCommerce platform is not easy and the process is more detailed and elaborate than building a website. However, once eCommerce software has been set-up, users will find it easier to navigate through the platform perform simple tasks such as buying and selling. eCommerce software can help you with: Organizing your online inventory

Read More

How PWAs Empower Retailers to Exceed Customer Expectations

Article | April 15, 2020

If you can blink twice before a retail website or app loads, it’s likely that brand is losing potential customers in those seemingly fleeting moments. According to Google data, mobile page speeds take an average of 15 seconds to load. That number could have serious consequences when you consider that Akamai’s The State of Online Retail Performance study found 53 percent of mobile site visitors leave a page if it takes longer than three seconds to load. For retailers, a one-second delay in mobile load times can impact conversion rates by up to 20 percent. The longer the load time, the higher the bounce rate, and the less time a shopper will spend on a retailer’s website and/or app. This means retailers are losing the opportunity to expose shoppers to more merchandise and ultimately convert those visitors into buyers.

Read More

Spotlight

Mi4biz Customer Service Management

Mi4biz, the new generation Customer Service management tool, provides a unified view of customer relations and issue management. Mi4biz is being successfully used not only in enterprise organizations requesting advanced features and integrations but also in small businesses which have limited human resource and limited budget is available.

Events