Connecting the dots between retail customer experience, profit

| April 26, 2018

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Driving same store sales is an increasing challenge in the constantly changing environment of retail. Competition is fierce. Technology, especially mobile and the internet, has reshaped how customers shop, which leaves retailers to reinvent themselves to meet the demands and expectations of their customers. Whether in store or online, one of the easiest ways retailers can stay relevant is simply to ask customers what they want. We did just that at Centriam, by surveying shoppers at the nation's largest retailers. In a recently published white paper, Centriam illustrates the connection between profit and retail customer experience.  Here are a few of the highlights from these findings.

Spotlight

Retail Merchandiser

Since our beginnings more than 56 years ago, Retail Merchandiser has displayed an uncanny knack for recognizing the emerging trends in retail. From accurately predicting the revolution that saw mass merchandisers become the kings of retail to prognostications on the ways that the Internet would impact brick-and-mortar stores, our magazine has grown and evolved to cover every aspect of the retail world in print, on the web and through social media.

OTHER ARTICLES

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Spotlight

Retail Merchandiser

Since our beginnings more than 56 years ago, Retail Merchandiser has displayed an uncanny knack for recognizing the emerging trends in retail. From accurately predicting the revolution that saw mass merchandisers become the kings of retail to prognostications on the ways that the Internet would impact brick-and-mortar stores, our magazine has grown and evolved to cover every aspect of the retail world in print, on the web and through social media.

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