Chip and Joanna Gaines took the stage at retail's annual big show in NYC

MARIA HALKIAS | January 15, 2019

article image
Waco's famous couple Chip and Joanna Gaines have successfully built a lifestyle brand and the retail industry wants to hear how they did it.They were invited to speak Tuesday at the annual convention of the National Retail Federation in New York. The event draws almost 40,000 people. The Texas entrepreneurs were among the show's keynotes that also featured the CEOs of Target, Macy's and Kroger, futurist professor Scott Galloway, rapper Snoop Dogg and entertainment executive Scooter Braun.

Spotlight

Teledirect Telecommerce

Teledirect provides multinational organisations with business process services to improve their customer service or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Thailand, Philippines, China, Japan and Spain. We have a track record of success in the airline, luxury, insurance, banking and technology sectors.

OTHER ARTICLES

Retail technology innovation hub

Article | April 6, 2020

The coronavirus is having a severe impact on the retail sector. The only way to tackle future disruptions is by reducing the desire to shop in stores, and placing focus on creating a retail ecosystem that makes it easy for customers to receive and retrieve the products they want. That’s the view of former Amazon executive and supply chain consultant Brittain Ladd. In an online post, he says: “Prior to the Covid-19 pandemic, grocery retailers in the United States were focused on remodelling their stores and improving the in-store experience for customers.” “Supposed retail experts and grocery analysts argued vociferously that the only way for grocery retailers to be able to compete against Amazon, was by providing an immersive and inviting in-store experience.”

Read More

3 Retail Stocks to Sell Before Their Shares Fall Further

Article | April 6, 2020

With retail stocks hammered in the coronavirus-driven market selloff, should you buy the dip? Some retailers, like Costco, may see upside from the panic. But, there are scores of retailers who could see diminished profits in the near term. Why? Supply shocks, for one. Also, if this crisis causes a recession, expect to see decreased consumer spending. The brick-and-mortar retail sector is already feeling a squeeze thanks to Amazon (NASDAQ:AMZN). In other words, the “retail apocalypse.” This may be a more material factor for smaller, niche retailers. However, even major retailers struggle to stay relevant in the face of e-commerce growth.

Read More

How physical retail provides opportunities for consumer outreach

Article | April 6, 2020

As we come off another holiday season, it's worth taking a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds for innovative brands and retailers alike. Only a small minority of consumers these days are brand loyal according to a recent McKinsey report. Most consumers prefer to be in "shopping around" mode instead. Add to that the waning influence of TV advertising. Against this backdrop, it's clear that brand and retail marketers are challenged and need to change up their game. In a world in which TV advertising has lost much of its power, innovative retailers and brands have an opportunity to command consumers' attention through integrated marketing initiatives that include digital experiences and product sampling.

Read More

Grow your retail business with new customer trends

Article | April 6, 2020

Retailers know how important it is to drive customer engagement a business's success depends on customer retention, growth and ultimately sales. As an entrepreneur and the owner of retail jewelry brand Blossom Box Jewelry, I understand first-hand how important and often difficult it is to develop sales and marketing plans and strategies that will resonate with a target audience and provide a competitive advantage over other brands. With markets becoming increasingly saturated, it's crucial to create key differentiators for a business to remain successful. Throughout the year, I track customer e-commerce trends and online purchasing habits to identify ways to reach my customer base more effectively. That's the key to turning site browsers into paying customers: reaching shoppers the way they want to be reached, adapting business strategies to fit their needs, learning from their behaviors, and ultimately forming meaningful connections.

Read More

Spotlight

Teledirect Telecommerce

Teledirect provides multinational organisations with business process services to improve their customer service or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Thailand, Philippines, China, Japan and Spain. We have a track record of success in the airline, luxury, insurance, banking and technology sectors.

Events