AER Performance Report on Compliance & Performance of the retail energy market

| June 15, 2017

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Energy affordability emerges from the report as requiring close attention. The impact of rising energy costs on households, particularly low income households, is illustrated in detail. The reports yields concerning figures: rises in energy debt levels, a fall in the number of customers successfully exiting hardship programs and higher overall electricity disconnections. The impact of the significant price changes that took effect across the National Electricity Market on 1 July 2017 (outside this reporting period) will undoubtedly place even greater pressure on Australian household expenditure in the coming year.

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