A sneak peek at the future of retail workforce management

JENNIFER JOHNSON | February 12, 2018

article image
There is buzz in the industry today that the retail scene will change more by 2020 than in the last 50 years, and it's for good reason. By 2020, it will not just be millennials that retailers will need to cater to, it will also be Gen Z, who, in just a few years' time, will have significant power to shift trends in retail.In fact, by 2020, Gen Z will be the largest group of consumers worldwide. These new shoppers will have tools at their fingertips and access to shopping across channels like no generation before. Also, like no one else before them, they will find the best price points and, at the same time, ensure that the retailer they're supporting is socially-conscious.In short, they will have unprecedented levels of shopping power and 2020 is just two short years away.So, what can retailers do? Of course, implement the latest in-store technologies and optimize all selling channels are good places to start, but there is an important aspect that cannot be missed: Empower the multi-generational workforce (many of them will be Gen Z) to deliver a superior shopping experience. Retailers must make routine work strategic so they're empowering staff to make bigger business decisions and have a real impact the bottom line.

Spotlight

Walmart eCommerce Mexico

The leading company in eCommerce in Mexico operating the sites of Walmart, Superama, Sam's Club and Vudu. Our approach is totally to our customers and for this we have the best options of products in the market, guaranteeing that your purchase is safe and that the product you will receive in the time offered.

OTHER ARTICLES

How to Boost Your Sales with Ecommerce Fulfillment

Article | March 3, 2020

Conditioned by ecommerce behemoths, consumers now have high expectations for online shopping and ecommerce fulfillment. They demand more than just easy product selection and ultra-fast or same-day delivery; they also want flexibility in both delivery location and delivery time, and real-time updates throughout the parcel’s journey. Smart retailers understand these rising customer demands, and therefore increasingly put the customer first – not the product – in order to build loyalty. Even one unsatisfactory experience can end an otherwise fruitful customer relationship. A recent study from BigCommerce indicates that some relationships end before they even get started. The study found 77% of online buyers abandon their purchase if the shipping cost and services are deemed unsatisfactory, and 87% will choose a retailer specifically because free shipping is offered.

Read More

Next website overwhelmed after re-opening online trading

Article | March 3, 2020

Next returned to selling clothes online this morning after the fashion retailer put extra safety measures in place to ensure warehouse staff can work safely during the pandemic. However, by 9am the website had closed again, with the high street giant saying it had already received all the orders it could process for the day – but it would return tomorrow. Next had initially closed its online operations in late March amid the coronavirus crisis, in response to criticism from staff who felt unsafe at work.

Read More

How Retailers Can Deliver the Item at the Top of Shoppers’ Wish Lists: Time

Article | March 3, 2020

For consumers, shopping can either be an exciting experience or a downright stressful one. Finding enough time to shop for the perfect gift or merely everyday staples while attempting to manage the challenges of work, family and everyday life can undoubtedly add to stress levels. Considering all of the expectations and obligations that exist within a consumer’s life, it’s critical for retailers to be respectful of their time when they have so little to spare. It's no secret that consumers’ choices on how, where and when they buy are dramatically redefining the retail industry as we know it. In order to stay relevant and top of mind for consumers, retailers must work to deliver the best possible shopping experience. Perhaps the strongest demonstration of value a retailer can provide to a consumer isn’t just better pricing or a more engaging environment, but instead to give back something their consumers value even more: time.

Read More

eCommerce losses to online payment fraud to exceed $25bn annually by 2024

Article | March 3, 2020

Ecommerce merchants are set to lose in excess of $25bn to online payment fraud by 2024, from just of $17 billion in 2020, despite the ongoing implementation of SCA (Secure Customer Authentication) in Europe. The new study from Juniper Research, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2020-2024, finds that the popularity of eCommerce and increased card-present security with the introduction of EMV, have made eCommerce payments a compelling target for fraudsters. The research highlighted that eCommerce merchants outside Europe must adopt similar measures to SCA, including two-factor authentication, or they will suffer from increasing levels of sophisticated fraud. Payment gateways will be vital to ensure that these security requirements are implemented at scale.

Read More

Spotlight

Walmart eCommerce Mexico

The leading company in eCommerce in Mexico operating the sites of Walmart, Superama, Sam's Club and Vudu. Our approach is totally to our customers and for this we have the best options of products in the market, guaranteeing that your purchase is safe and that the product you will receive in the time offered.

Events