A sneak peek at the future of retail workforce management

JENNIFER JOHNSON | February 12, 2018

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There is buzz in the industry today that the retail scene will change more by 2020 than in the last 50 years, and it's for good reason. By 2020, it will not just be millennials that retailers will need to cater to, it will also be Gen Z, who, in just a few years' time, will have significant power to shift trends in retail.In fact, by 2020, Gen Z will be the largest group of consumers worldwide. These new shoppers will have tools at their fingertips and access to shopping across channels like no generation before. Also, like no one else before them, they will find the best price points and, at the same time, ensure that the retailer they're supporting is socially-conscious.In short, they will have unprecedented levels of shopping power and 2020 is just two short years away.So, what can retailers do? Of course, implement the latest in-store technologies and optimize all selling channels are good places to start, but there is an important aspect that cannot be missed: Empower the multi-generational workforce (many of them will be Gen Z) to deliver a superior shopping experience. Retailers must make routine work strategic so they're empowering staff to make bigger business decisions and have a real impact the bottom line.

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Retail Toolkit

Retail Toolkit is a retail analytics and forecasting solution for specialty retailers that drives profitable decision-making. RTK helps retailers analyze, forecast, and optimize areas of greatest expenditure to drive their businesses to the next level. The solution natively supports single and multi-location retailers, with convenient options to view individual locations or enterprise-wide rollups.

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