A new kind of customer: what’s driving retail evolution

| March 1, 2018

article image
Retail is going through rapid transformation, driven in part by changing consumer behavior. NRF’s research team looks at how these changes take effect in the Consumer View report, a quarterly check-in on what shapes retail. In this week’s episode of Retail Gets Real, NRF’s Director of Research and Consumer Insights Katherine Cullen explains how the customer experience is evolving and why we can’t assume that Gen Z consumers are just like Millennials. In today’s hyper-connected and information-rich world, by the time a shopper walks into a store or lands on a website, they know what they want, how they want to get it and what their options are. This impacts not only how customers’ shopping journeys evolve but also the types of retail experiences they value. Modern consumers value convenience and speed, the ability to easily find products and a fast checkout. Technology often helps with the frictionless shopping experience, like an app to navigate the store or look up inventory.

Spotlight

E-Billing Solutions Pvt. Ltd.

E-Billing Solutions Pvt. Ltd. (EBS); Part of Ingenico Group facilitates online purchases from a merchant’s website and helps them to collect payment from the end customers through net banking, credit and debit cards etc. It is an intermediary that assembles the online payment options offered by various banks, cash card brands and many other payment processors onto a single platform with minimum technical integration with merchant website.

OTHER ARTICLES

BEST RESTAURANT POS SYSTEMS FOR 2020

Article | February 17, 2020

A good point of sale system can help streamline your restaurant’s processes, from payments to inventory and much more. Today, some of the best POS systems for restaurants incorporate a host of useful tools that can efficiently integrate various processes all on one platform. If you’re a restaurant owner, it can be difficult to figure out which POS system is best for your unique business. While there are many that offer great features, some are better equipped for different service styles, restaurant sizes, budgets, and so on. We’ve reviewed the top 9 restaurant point of sale systems so that you can find the best one for your restaurant business! Whether you’re just opening a restaurant or you’re looking to update your technology, there is sure to be a POS system for your needs.

Read More

Startup Fast raises $20M to streamline e-commerce checkout

Article | April 2, 2020

Fast, a digital login and checkout company, announced last week that it raised $20 million in Series A funding led by Stripe, with additional participation by Index Ventures and Susa Ventures. The funding will enable the company to introduce Fast Checkout, a one-click purchase product for e-commerce, internationally and to expand its product and engineering teams, the company said in a statement. The company will unveil Fast Checkout, a tool which allows consumers to complete purchases with a single click on any browser, platform or device, "in the coming weeks," per the announcement.

Read More

TD Bank retail leader talks payment innovation, POS transformation

Article | February 13, 2020

One of the most transformative customer experiences is happening at the point of sale retail consumers are tapping and swiping more than ever compared to handing over cold hard cash. A driving force is the innovation taking place in retail payment as the cashierless storefront slowly takes root and young shoppers don't want to be bothered with even the credit card transaction time. Retail Customer Experience reached out to Mike Rittler, general manager of retail card services and personal lending at TD Bank, to get his perspective on retail POS, trends, consumer expectations and the retail purchase experience.

Read More

How PWAs Empower Retailers to Exceed Customer Expectations

Article | March 4, 2020

If you can blink twice before a retail website or app loads, it’s likely that brand is losing potential customers in those seemingly fleeting moments. According to Google data, mobile page speeds take an average of 15 seconds to load. That number could have serious consequences when you consider that Akamai’s The State of Online Retail Performance study found 53 percent of mobile site visitors leave a page if it takes longer than three seconds to load. For retailers, a one-second delay in mobile load times can impact conversion rates by up to 20 percent. The longer the load time, the higher the bounce rate, and the less time a shopper will spend on a retailer’s website and/or app. This means retailers are losing the opportunity to expose shoppers to more merchandise and ultimately convert those visitors into buyers.

Read More

Spotlight

E-Billing Solutions Pvt. Ltd.

E-Billing Solutions Pvt. Ltd. (EBS); Part of Ingenico Group facilitates online purchases from a merchant’s website and helps them to collect payment from the end customers through net banking, credit and debit cards etc. It is an intermediary that assembles the online payment options offered by various banks, cash card brands and many other payment processors onto a single platform with minimum technical integration with merchant website.

Events