83% of customers would use POS finance when purchasing from SME retailers

| December 20, 2019

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As buy now, pay later payment options continue to surge in popularity, new research finds that the majority of customers (83%) would use point of sale (POS) finance when purchasing from SME retailers. The research by innovative finance solutions provider, Duologi, found that more than a quarter of customers (28%) are now asking for POS and buy now, pay later options, when shopping with small and medium sized retailers. A further 27% of customers said they now expect POS finance from SME retailers when shopping in-store or online, illustrating a shift in consumer payment expectations and attitudes. The Finance: an SME issue report, which surveyed 500 SMEs across a range of retail sectors, found that the majority (79%) of retailers have considered offering finance to their customers, with more than half (53%) of retailers that do offer POS finance, saying they do so as it makes business sense.

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National Retail Association

The National Retail Association (NRA) is Australia’s largest and most representative retail industry organisation servicing over 20,000 stores and outlets. We are a non-for-profit organisation built on strong relationships with our members.

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