5 ways AI can do the heavy lifting in the retail customer experience

KATRINA GOSEK | April 13, 2018

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The 2017 holiday shopping season trended better for online U.S. retailers with an estimated 16.6 percent jump in e-commerce sales compared to the same period last year. With a successful holiday season behind them and consumer confidence up, retailers are starting 2018 optimistic. But what can retailers learn from this past holiday season? When we talk to our customers, the biggest challenge in this new era of retailing is just keeping up with customer expectations. Bringing new, differentiated experiences to market is a monumental task.Success in the next era of retail won't come from adding the latest widget to your site, and it's certainly not in low prices and free shipping. Success will come down to the ability to move and innovate faster. While moving to a fully SaaS-based commerce platform and ecosystem will guarantee greater agility, the reality is that may be a multi-year process for some retailers.

Spotlight

Harbor Freight Tools

In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.

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Spotlight

Harbor Freight Tools

In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.

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