5 retail technology trends to watch in 2019

DAN O'SHEA | January 17, 2019

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Retail technology is a long game and advancing innovations can be on the rise for a very long time. Look no further than Retail Dive's list — published two years ago this month — of the top five technologies we expected to reshape retail in 2017: Robotics; drone delivery; e-commerce anti-fraud tools; blockchain and bitcoin; and virtual/digital assistants. Many of those technologies have yet to see wide adoption. Robotics, for example, was one of the hottest technology topics in retail that year, as several retailers expanded their use in their supply chains. But, two years later retailer the use of robots can't be described as widespread, and is still evolving toward use in-store and for last-mile delivery. Meanwhile, the excitement over drone delivery entering 2017 fizzled out amid regulatory delays, but that doesn't mean the industry has heard the last of this technology. As for blockchain and bitcoin, a few retailers are experimenting with them, but most are still trying to understand what they are. Meanwhile, e-commerce anti-fraud tools and virtual/digital assistants have become real growth segments.

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