4 steps to predicting retail trends

KRISTINA STEWART | April 8, 2019

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Consumers aren’t just purchasing items anymore. They’re spending money on experiences and companies that reflect their personal lifestyles and values. They want relationships, they want authenticity — and they’re disrupting retail as we know it. Understanding who the customer is and what they want is crucial. As head of WGSN Insight, Andrea Bell works with some of the world’s biggest brands to identify and analyze trends and how they will affect consumer behavior. Ahead of her appearance at NRFtech 2019, Bell offers insights on finding the next big thing.

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The UPS Store

With 5,000 locally owned locations across North America, The UPS Store franchise network is the nation’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store, Inc., franchisor for The UPS Store locations in the U.S., is a wholly owned subsidiary of UPS.

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Retail technology innovation hub

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Retail Sales See Record-Breaking Drop, and More COVID-19 News

Article | April 15, 2020

Here are the latest stories to emerge as retailers and brands deal with the impact that the global spread of the coronavirus has had on their businesses. This daily update offers retail executives the chance to stay-up-to-date on all that's happening within the retail industry, particularly as they put into motion their own COVID-19 response plans. Retail sales saw their biggest monthly drop on record during March 2020 as the COVID-19 pandemic forced many retailers to temporarily close across the nation, the National Retail Federation reported. However, grocery store sales climbed, as well as sales from other "essential" retailers, offsetting some of the decline.

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Article | February 10, 2020

Last July, a small group representing the giants of the tech industry gathered in the seat of US government, Washington DC. They probably didn’t want to be there. Congress had summoned their employers Apple, Facebook, Google, and Amazon to answer questions about the command they hold over the markets they operate in. On Amazon’s behalf, associate general counsel Nate Sutton spoke in defense of his employer’s role in US retail. Throughout, he argued that Amazon isn’t so powerful as to be able to control prices and stifle competition. Amazon, he pointed out, makes up less than 1% of retail globally. In the US, it accounts for around 4% of retail. In fact, Walmart is much larger than Amazon, he said. In terms of sales, Sutton is right. Walmart reported $510 billion in total sales across its US and international segments in the 2019 fiscal year, versus Amazon’s $233 billion in roughly the same period.

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How retailers can be ready for busy sales seasons with proactive maintenance

Article | February 25, 2020

In the retail industry, holiday shopping accounts for about 20 percent of annual sales. In the final few weeks of the year, it’s easy for retailers to feel overwhelmed with not only an influx of shoppers but the added pressure of needing to tie up loose ends before January 1st. These weeks can make or break the year and creating a positive customer experience that’s memorable is essential for continued success. For this reason, retailers need to strive for 100 percent Brand Uptime in order to meet customer expectations, maximize sales and revenue, and deliver a positive customer experience. The preparation must have an omnichannel focus. It starts with digital realms such as ensuring your website can handle the influx of visitors in the weeks leading up to the new year as well as the months following. But for most retailers, the key factor will be how well they prepare brick-and-mortar stores for increased inventory and foot traffic.

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Spotlight

The UPS Store

With 5,000 locally owned locations across North America, The UPS Store franchise network is the nation’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store, Inc., franchisor for The UPS Store locations in the U.S., is a wholly owned subsidiary of UPS.

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