3 tips to make sure your CX doesn't take a summer break

LISA VAN KESTEREN | August 10, 2018

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BBQs, summer road trips, hanging out on the beach with the kids it's the perfect time to stop, unwind and relax. But if you're a retail professional, lackluster customer experiences while you relax into summer mode can impact your your bottom line far beyond the summer holidays.But it doesn't have to be that way. You can put a plan in place to keep your CX humming with 100 percent top performance, even while you may be personally taking a holiday. Here are three steps you should take so that you can actually have fun this summer, secure in the knowledge that your CX remains steadfast for each and every customer.If you're adjusting staffing levels seasonally, it's critical for you to utilize training and engagement strategies for temporary and part-time employees. With seasonal employees, such as students, it could be that your new hire is entering the workforce for the first time. This makes additional training essential, not only to ensure adherence to your internal policies and procedures, but to protect the brand promise that you have communicated to your customers. Your CX has a foundation built on the expectations of these consumers, expectations that have been set from your marketing efforts and their past experiences with your business. Break these expectations and customer loyalty will

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