3 Crucial Challenges Retailers Can Overcome With AIOps

GREGG OSTROWSKI | August 20, 2019

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The age of digital disruption has arguably impacted retailers more than any other industry, with well-known brands going out of business or closing stores on a regular basis and consumers increasingly choosing online shopping over brick-and-mortar because of convenience. With pressure to stay competitive, when an outage of any kind (point-of-sale system, inventory management, etc.) happens at a retail store, the negative experience is sure to go viral. For instance, the recent outage experienced at Target certainly made things difficult and caused major headaches for customers and IT staff, not to mention the company’s reputation. E-commerce is just as challenging, if not more so, in terms of keeping customers happy, as demonstrated last year during the holidays when several major retailers faced technical difficulties.

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