2018 Customer Experience Excellence for Australia

| July 10, 2018

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CX leaders exemplify alignment around what good will look like for their customers and deliver on that vision across the front, middle and back of house. As I was dozing off, a stewardess gently put a very comfy blanket over me. I don’t know why but that really impressed me they are the best surely everything was just perfect.

Spotlight

Retail Rocket Europe

ENG: Retail Rocket is a big data based personalization platform for E-commerce websites. By analyzing website visitors behaviour we identify the needs of the visitors and adjust the website so that each visitor get his own personalized product offers based on their behaviour.

OTHER ARTICLES

5 steps retailers can take to ensure business continuity

Article | April 20, 2020

Every industry has been affected by the COVID-19 pandemic, with governments implementing various measures in a bid to slow the spread of the virus. This means consumers have had to adapt their behaviour, which in turn is reflected within the economy. As many people are furloughed and many stores have had to implement temporary closures, data shows that people are buying less, which has had a direct impact on the retail industry.

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How Retailers Can Deliver the Item at the Top of Shoppers’ Wish Lists: Time

Article | February 24, 2020

For consumers, shopping can either be an exciting experience or a downright stressful one. Finding enough time to shop for the perfect gift or merely everyday staples while attempting to manage the challenges of work, family and everyday life can undoubtedly add to stress levels. Considering all of the expectations and obligations that exist within a consumer’s life, it’s critical for retailers to be respectful of their time when they have so little to spare. It's no secret that consumers’ choices on how, where and when they buy are dramatically redefining the retail industry as we know it. In order to stay relevant and top of mind for consumers, retailers must work to deliver the best possible shopping experience. Perhaps the strongest demonstration of value a retailer can provide to a consumer isn’t just better pricing or a more engaging environment, but instead to give back something their consumers value even more: time.

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How Point of Sale Software Can Improve Your Business Success

Article | February 20, 2020

As a business owner, utilizing technology may seem challenging or unnecessary, especially if you have been running your business without it for the last few years. There’s nothing wrong with doing business the old-fashioned way, but the time will come when you will need to embrace technology to remain competitive in your industry. But with all the apps and software available for small-to-medium businesses, which one should you prioritize?

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Why retailers need to embrace renewable energy in 2020

Article | February 28, 2020

We’re constantly being pummelled by bad climate news. Despite the efforts of individual countries and international organizations, a November 2019 report by the United Nations asserted that “countries collectively failed to stop the growth in global GHG emissions.” This has led to increasing average global temperatures and the unquestionable need for deeper and faster emission cuts. But the private sector can’t sit idly by waiting for governments to act – it’s time for retailers to step up and be leaders in the fight against climate change. And for businesses, research is proving that prioritizing sustainability is beneficial for long-term financial success.

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Spotlight

Retail Rocket Europe

ENG: Retail Rocket is a big data based personalization platform for E-commerce websites. By analyzing website visitors behaviour we identify the needs of the visitors and adjust the website so that each visitor get his own personalized product offers based on their behaviour.

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