13 Steps to Greater Ecommerce Fulfillment Efficiency

BRIAN BARRY | August 27, 2018

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As Amazon gets stronger and companies become more competitive, ecommerce merchants need to continually find ways to improve operations, reduce expenses and improve the customer experience. At the heart of this is a continuous process improvement.Drawn from the hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your ecommerce fulfillment operations more efficient and improve performance. We have included links to past blogs which examine each area at greater depth. Analyze your ecommerce fulfillment expenses in six categories – freight, management and supervision, direct labor, indirect labor, facilities (including utilities, security and maintenance) and shipping supplies. Generally, freight expense exceeds the sum of all the other components of the cost per order above. Of the non-freight cost per order components, more than 50% is management and labor oriented. This gives you a starting point for identifying improvements with that will have the greatest impact.

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