12 Ways to Prepare for Peak Holiday Season Ecommerce Returns

BRIAN BARRY | July 31, 2018

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Your planning for this year’s peak holiday season is well underway. One area that often gets less attention is ecommerce returns processing. Returns are a necessary evil in an ecommerce business and if the process is not efficient, it will hurt both profitability and the customer experience.Here are 12 ways to get your ecommerce returns operations ready for the upcoming peak holiday season:Two aspects are important: the rate of return of categories and number of returns expected in the peak return week. From our consulting experience, the following are typical return rates we see (as a percentage of demand) for consumer ecommerce categories.

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