Spring 2019 Small Business Owner Report

whitePaper | August 10, 2022

When organizations think ERP, they usually think SAP and Oracle. They know both are robust systems that can scale for global operations. They know both have their share of successes and failures. But, they don’t know how to differentiate between two ERP systems that offer nearly identical functionality – at least on the surface.

whitePaper | December 10, 2021

Customer experience continues its reign as a top priority for both customers and retailers. A decade ago, the customer experience was poised to become the key differentiator for brands, ahead of price and product.

whitePaper | December 25, 2019

With over 500 million consumers, the European market is worth exploring and this guide provides New Zealand companies with an overview of e-commerce in Europe. The European market is vast, with more than 300 online marketplaces competing for a share in its NZ$1 trillion-plus online retail market. In this guide we take you through the key trends and introduce you to the main players in Europe’s thriving digital marketplace.

whitePaper | July 27, 2022

Today, cloud computing enables companies to adapt to changing business models, both strategically and operationally. Companies with a cloud-first strategy have learned that the cloud’s real value comes with being able to delegate the Service Level Agreement (SLA) of an entire solution, from infrastructure to application, instead of components. It is also widely recognized that a cloud platform reduces complexity and total cost of ownership and increases reliability, enabling faster development processes and decreasing risk. Companies that take an ad hoc approach miss out on many of cloud’s benefits and experience a variety of pitfalls.

whitePaper | December 3, 2019

The retail landscape is experiencing unprecedented change in the face of disruptive forces, one of the most recent and powerful being the rapid rise of automation in the sector. The World Economic Forum predicts that 30-50% of retail jobs are at risk once known automation technologies are fully incorporated. This would result in the loss of about 6 million retail jobs and represents a greater percentage reduction than the manufacturing industry experienced. Using Osborne and Frey study1 with the Bureau of Labor Statistics, the analysis suggests that more than 7.5 million jobs are at high risk of computerization. A large proportion of the human capital represented by the retail workforce is therefore at risk of becoming “stranded workers.”

whitePaper | December 22, 2019

Since the advent of the Internet in the 1990s, there has been a significant increase in online shopping in the United States. As online shopping keeps growing, so does the online retail industry. Multiple players are investing either through pure online retailing or by click and mortar retailing, which also has a physical presence and a face-to face experience with their customers. While significant research has been done on the operational, marketing, branding and buying behavior dimensions of both retailing processes.